Dry Force

I was surprised to log on and find the 1-​star reviews after my amazing experience today with Dry Force. However it was only 2 negative experiences, so hopefully my entry will — wow, am I really going to say this??- bring balance to the (dry) Force.
I found my hot water heater leaking (i.e., creating a lagoon) today (Sunday afternoon of course!). I contacted a local service (see my recent review for Efficient Water Heaters!), whose reps arrived within the hour and removed the old heater. Unfortunately, a new heater cannot be immediately installed due to water damage, so they contacted Dry Force — whose rep was also available to come right away (again, on a Sunday evening!!). Gill was professional, kind, and patient. He inspected the damage and walked me through the necessary steps for clean-​up, demolition, and repair. Sadly, this will also involve testing for asbestos (damn you old house!). I am quite unknowledgeable about such things, but Gill made sure all of my questions were answered and that I understand the plan of action. His team will be back tomorrow to begin the clean-​up, and the new heater should be installed within a few days.
So sadly, I will be taking cold showers for a few days, but I think it’s worth the inconvenience when today’s very positive experience makes me confident that this job will be done correctly and that these folks are not looking to take advantage of me.

Dry Force was quick and responsive to my problem, which was sewage leakage under my house. Unfortunately, that’s where the positives ended. They quoted me for 400 sq feet of removal when in actuality, it was only 150 feet of removal that I needed. They also tried to upsell me with a bunch of different fans and drying techniques that 3 other companies told me were not only not needed, but would actually do more harm than good.
I would def call someone else, never, never take advice or recs from Roto Rooter.

FIND ANOTHER COMPANY!!! We have a major leak problem and they were recommended by Roto Rooter for draining the water under our rented duplex. A man came to do the job, he came on time but did not bring the right equipment, he brought a small hose and pump instead of a big one. He was on the phone all the time talking to someone not plumbing related, not about fixing my plumbing problem. He went out for lunch and almost didn’t come back to finish the job. I would go on and on but bottom line. Job until now isn’t done. He must have no family. For he doesn’t know how important water is for a family with kids who go to school, with adults who need to go to work, who cooks, who needs to use the bathroom, to shower… Don’t go through the same ordeal I am going through. Find «professinal» help.

Unprofessional, incompetent, disrespect with client time Never use this company !!!

Don’t hesitate to call dry force especially in an emergency.
It was past midnight and our house was flooding with sewage water. dry force sent out their technician right away to contain the contamination and start the drying process immediately.
Francis (our technician from dry force) came and stayed till 5am to make sure everything was okay. I truly recommend Dry force to take care of any situation.

This past Saturday morning we woke up to spraying water everywhere in the garage. After the water was shut off and the plumber was called and got there he told us that there was too much water damage and that a professional company would have to handle the clean up. Dry Force was call at approx 7:30am and by 8:15 Rex Garrett was at the door ready to go to work. Before an hour was up the dryers and heaters were running, Rex called my insurance and cleanup was in process. Rex informed us that a visit Sunday morning would need to be made and at 9 am, the scheduled time Mike showed up to check the progress. Monday Rex returned for the final check and removed the equipment. Since then the contractor and insurance both have been called by Rex and I have gotten daily updates. I have been nothing but pleased. Very impressive! Thank you for all the help Rex and Dry Force!

The day DryForce came into my life was not an great day for me. My house flooded recently due to a broken pipe. The plumber I used suggested Dry Force and they have been nothing short of awesome. Rex and his crew cleaned up the water, and mitigated the damage with industrial fans and dehumidifiers. Then Juan stepped in and worked with my insurance to make sure repairs were in line with my coverage. Juan and Rex were patient with my questions, and concerned and caring during a very stressful time. The work they did was first rate, and I am grateful for them both!

Rex cleaned the contaminated soil out of my yard free of charge and as a courtesy! This was an especially nice gesture considering I wasn’t home when I said I would be for the first appointment we’d scheduled. So far so good… clean, honest, and free. The yard smells like blossoms again :)

Highly recommend this place. Under my house had a water leak & sadly it smelled so horrible I couldn’t take the smell anymore. Rex came out on a Sunday & was on time. Him & his partner were very professional & worked quickly to get rid of all the smell. Worth the price for good quality work & great workers! Thanks again guys :)

I recently relocated in Santa Clara to discover a leakage in our crawl space, Dry Force really helped me negotiate a fair price to ensure my satisfaction. The guys handled the job professionally and it was quite simple. Very impressed with their quality.

Needed a company that could remove contaminated soil and help remedy the problem. Dry Force Inc. sent out a gentleman named Felix who did an outstanding job. Very neat clean and professional. Would recommend Dry Force Inc. anytime. .
M. Moffett
Saratoga CA.

We just moved into our house when a water valve broke under the kitchen sick and flooded our kitchen. Even with valve turned off, unbenounced to us, the water was still leaking behind the cabinet & under our hardwood floors. Just hours later, our hardwood floors were cracking & buckling. It was recommended to me by Service Pros to call Dry Force right away. It was a Friday late afternoon when this happened, and literally Rex from Dry Force just hours later! He set up fans & dehumidifier, then helped us call our insurance company. He put us at ease by explaining the whole process & reassured us that he would be back the next day to check on the situation.
We had other technicians come as well when Rex was working on other jobs too far in distance – Felix and Juan– both were awesome too! All were efficient, professional, on time, super knowledgeable & friendly. We were particularly impressed with Rex’s follow through and communication during this long process, even after their job was completed! He even dealt with our insurance coordinator directly when they had questions regarding the damage. (We even ask him about other issues about our house not concerning the kitchen issue, because he seemed to really care genuinely).
It’s refreshing to know that there is a company (and a staff to back it up) that not only does what they say they will but also goes above and beyond.

So far I am extremely pleased and am giving them the highest rating! My water heater broke last night and I needed a replacement but also had some water damage so I called Dry Force through a friend’s recommendation. They sent out Juan and Rex and they were inicredibly professional, courteous and explained step by step what they were doing and why. They assessed the damage and Juan helped me with my insurance claim. Rex pulled up the damaged flooring and installed the dehumidifiers and fans and all the while, they were working around the tech from Better Water Heaters (who I highly recommend as well!) as he was installing the new water heater. I didn’t realize these jobs would overlap so these guys just worked around one another letting each other do what they needed to do. It was great choreography! They were very careful not to let my kitty out and wore booties in the house and Rex even swept and cleaned up all around. He put colored tape around the borders of the affected flooring area so I would be careful of where I would step and these guys just thought to solve every inconvenience I might face.
The heaters they use are smaller than I have ever seen but are super powerful. They seem to be doing the job and take a lot less room.
Water damage and wrecked flooring is always a nightmare but Juan and Rex really made a difficult situation much more calming for me. I really trusted them in my house and they made sure I have cells numbers in case anything came up. Rex will come by tomorrow to check the equipment and make sure everything is going okay over the weekend. I am confident that the rest of the process will continue to be as smooth as it was today and I really thank these two for doing such a great job! I will DEFINITELY be recommending them to friends and family and if I find myself in a situation where I need these services, this is the company I will be calling.
9÷3÷2013: 3 days after installation, everything was dry and units picked up in the timeframes agreed to. Great service from start to finsh. Thank you!

We had major problems with our plumbing and Dry Force did a fantastic job at cleaning up the water mess. They were professional and kept us informed and worked fast and efficiently to get the job done. The guys were nice and cared as if it was their house. Overall a great company to work with and if needed, we will use them again! Thank You Dry Force!

I do not know how I would have gotten through this nightmare without Dry Force! We had water leaking all throughout our master bathroom and down through to the first floor laundry room and even soaking through to the outside. When Dry Force arrived, I was in tears and they were calm, professional, and knew what to say to calm me down and help me to understand what was happening and what to expect. They went to work immediately, knew exactly what to do, and updated me as they went as to what they found. They had to take out our shower, several walls, flooring, etc., and the crew who worked on this did an excellent job making sure that things were removed and left with clean lines and their mess was cleaned up and taken away by them. –They even worked late into the night to get this done for us quickly. Everyone I have dealt with at Dry Force has been great, responsive, and professional. –I have never had damage like this to my house, and I have been amazed at how knowledgeable and helpful this company is. In fact, this is the first time I have ever used Unilocal to give feedback, but I have had such a pleasant experience that it definitely warranted me signing up!

Dry Force is:
Very efficient
Very effective
Very professional
Very expensive
We had a broken sanitary system pipe in our crawl space. It was a big mess. Within 6 hours of our first call the entire thing was cleaned up.
If I were doing it again I’d request a quote from other companies before signing the Dry Force contract.
Our Dry Force coordinator, Francis, was particularly terrific.

It started out going well but did not end that way.
Juan and a technician came over and set things up for me quickly and kept me informed as to what to expect. They were very professional and efficient. The technician came back about 2 days later, on time, efficient and friendly.
The problem came the day they were suppose to come check the dryness of the walls and presumably take away the fans. My appt was between 12 pm to 2 pm. A manager came by around 1:30 pm to check the walls and see how things were going. He said things looked good and a technician is coming to do a more thorough check. He kindly informed me that they were having a very busy day so the technician is about 30 mins. away. I said no problem.
I completely understand that emergencies happen and those situations take priority. My frustration and anger came when I was kept waiting all day 2 DAYS IN A ROW WITH NO CALLS FROM THEIR OFFICE.
Again my appt was from 12 pm to 2 pm. I was told they were having a busy day so I patiently waited til 4:30 pm before I called their office to see if someone was still coming. I was not angry at that point and could totally understand if no one was able to come. But the woman on the phone said they are aware of the situation and a technician is on his way. She said she could not call him because he is driving but he should be at my place by 5 pm. At 5:30 pm no one came so I called their office. A nice guy answered the phone, apologized for the delay and tracked down the technician to give me a call. The tech calls me back, only to tell me that he just left my building but did not have room for my fans. I was so mad… he didn’t have the courtesy to call me, or even walk down to my unit to tell me he would not be able to take the fans today. The least he could have done was check the walls and let me know if I can turn off the fans even if he has to come back a different day. Yes I was very mad and I’m sure he could tell from my tone. We rescheduled for the next day at 11 am.
The next day, I was not surprised to find that no one came at 11 am. I waited til 12:30 pm and still no one showed up. I was not going to waste an entire day on them. I had someone call their office to see what was the delay. They called me back to reschedule after 3 pm. The tech called to confirm that he would be at my place between 4 and 5 pm. 5:30 no one came but again their office called to tell me someone is coming around 6:30 pm. I said ok, thanks.
7:30 came around and I had to call their office again to see if someone was still coming. Deion answered the phone and was very professional, apologetic and helpful. He very kindly told me he didn’t think anyone was coming. Of course not… for goodness sake it was 7:30 pm! I took a deep breathe and calmly told him that I have been waiting 2 days for someone to come. He apologized and got a tech to come check the walls and pick up the fans at 8:30 pm! Thank you Deion!
If someone would have just called me and kept me informed on what was going on I wouldn’t be upset. I understand emergencies happen. But not only did no one call me but when I called them they kept telling me someone was coming and no one did. I WAITED ALL DAY 2 DAYS IN A ROW. ALL THEY NEEDED TO DO WAS CALL ME TO SAY THEY WEREN’T COMING SO I WOULDN’T HAVE WASTED TWO DAYS!
So I have mixed feelings giving them 2 stars. It seems like generally the service is good but there are a few people that are bringing this place down.

This company promises quick service and a refund on your insurance deductible so that you won’t have to come out of pocket to cover the full deductible. They start the job immediately so that nobody else will get the job. But then they take forever as they try to jack up the price that your insurance company will have to pay them. And when the insurance company objects, which I would too if I were the insurance company, then no repairs get done to your house. Also, they tear up a lot more of your house than is necessary. Ultimately, I had to get my own contractor to finish up the work.
So, find another company and don’t be sucker in because they offered you a refund on your insurance deductible.

Today I finally got a proper assessment and intervention for water damage caused by condensation backup from my AC unit. A contractor working in my home discovered the problem and made the referral. Although it is a Sunday and the local technician was busy, Juan M. drove from Concord to my home in Willow Glen, San Jose and spent 4 hours working the problem. He put in place fans, a dehumidifier, and helped me to conference call with my insurance company. I do not yet know if insurance will cover the cost. however, I feel that Juan, on behalf of Dry Force, did an excellent and professional job and he/​the company will support me through the process.
Judith M.
San Jose, CA

i have been in the plumbing business for many years now, and by far dry force has been the most reliable and professional water damage company i have seen. manager david rodriguez goes beyond the call of duty to make sure the customer is more than happy. give these guys a call you will be more than satisfied.
golden gate plumbing.