Eddy L Haw, OD & Katherine S Harano, OD

I don’t write reviews often, but this place I had to make an exception for. This place has horrible service. The lady in the front assumed that I was stealing a frame. She snatched a frame from me which was really rude. Don’t go here!

Dr. Haw is smart, knowledgeable and very friendly. I have been going to them for last 4 years and i appreciate her more after my every visit. They have good collection of glasses to chose from.

Been going to the office for a few years and just not thrilled with the front office staff or their knowledge on insurance.

I came here strictly to purchase glasses as my optometrist does not cary the brands I am interested in. They have a large selection of designer eye glasses. I purchased a pair of Prada eye glasses and took care of them like a baby. Unfortunately, I dropped my glasses for the first time and they split open and were unwearable. I called the optometry office the next day and it turns out my warranty expires in 15 more days. Lucky me. I came in and dropped off my glasses. There were some complications with Prada, but the front desk staff did everything they could to insure my glasses were back to new.
I must agree that having three receptionist is a bit excessive as it leads to various miscommunications if they are not organized. One time they called me and informed me that my glasses were ready for pick up. Thrilled, I took the risk and called in to work that I am going to arrive late. But once I arrived to pick up my glasses, they were not ready.

I had been going here for over 10 years now, Dr Eddy Haw is great, my wife and kids love him and I’ve never thought about going to a new Optometrist, until now. Unfortunately, the front desk help is atrocious. I had problems with my last order, my order was delayed for an issue with the lab, but when I called the office and left messages, no one EVER returns my calls. When I went back in, paperwork issues prevented me from getting my glasses fixed in a timely manner. There was always some issue in communication at the front desk. Between this and another incident last year, I won’t be returning.

Dr. Haw is solid. His multitude of worthless administrative staff are the reason why I’m giving this review. What a waste of payroll to have 3 receptionists that accomplish next to nothing. Ineffective. Why should I have to wait half an hour because you can’t find a sticker? There are 3 of you, why should I have to remind you what time you scheduled my appointment? You counter-​productive primadonnas. I wish I could give zero stars.
Dr. Haw, if you’re reading this, fire your staff and give applications along with IQ tests for potential replacements.

Dr. Eddie Haw was great! He did an extensive eye exam for my 1^st visit. The staff was very professional and courteous both on the telephone and in person. They also have a wide selection of frames.
I’m just highly annoyed because it’s been 12 Business Days and I still haven’t received my glasses. Meanwhile, I will continue to suffer from discomfort.

Been coming here all my life, and I gotta say BEST OPTOMETRIST EVER!
Pros:
–Staff is friendly and helpful
–Selection is very big and all good quality
–Staff tries to do everything they can to help customers
–Fixes glasses even on a drop-​in
–Very accommodating
–Family friendly
–Well experienced
–Clean office
If you are looking for a new eye doctor, this is the place to go! No questions asked!

I have been coming here for years, and they are the friendliest staff ever! They have the BEST selection of eyewear period! Most of all I can see, haha. They have fixed a couple of my glasses too especially if you bought it from them. They have that warm family feeling, and are great with kids! I need to stay away or I’ll buy more glasses, you can never have too many.

100% 5 star Rating!
As a new mother I am weary of bringing my 11 month old anywhere. When I got there I was pleasantly greeted and happy to see a warm kid friendly waiting area. Susie distracted my son while I took my eye tests. My son felt completely comfortable in her arms!!! I didn’t think the service could get any better than that.
BUT IT DID =) Dr. Haw was so sweet and genuine. He also held my son while measuring my prescription. Dr. Haw also sat my son on his lap while I was choosing my frames =). I am usually the type that just looks for expensive designer frames with the brand on the side.
(btw that was the initial reason I chose this place because Unilocal said they had a wide variety of designer frames —WHICH THEY DO!)
But, Susie offered to take pictures of me so I could compare how they looked. She also suggested some styles that suited my face. I actually ended up with a pair she chose that was not GUCCI, Dior, or Versace. I think they were Marc Jacobs or Michael Kors I DON’t EVEN remember LoL. Anyways I SAVED over $ 150. Usually when I go to other eyeglass stores they try to UPSALE more expensive products. They did the opposite. They asked me what I needed and what fit my lifestyle. I could tell they cared about the relationship they were making with me rather than making an extra buck.
All in all, I REALLY LOVE this place. I can’t wait for a year to pass by so my insurance can pay for another set of glasses or contacts. However, I would still come here even if they didn’t take my insurance provider. It was that AWESOME of an experience.

Excellent optometrist and friendly staff. Excellent selection of frames in their shop for you to try on.
Caring attitude at this place vs. the «I only care to make money from you» attitude that is so prevalent these days in business.
I felt unhurried at this place during my eye examination and selection of frames and glasses.

Large selection of modern frames that you can try on. Contact lens wearers are offered trial pairs.

I contacted this place because it came up under opthamologist. I have never been there before and had my eye exam at Costco because I did not have VSP. The doctor at Costco did not live in the Fremont area and could not refer to a good opthamologist. So I called up this place expecting them to be mean to me because I was not a customer. Much to my surprise the receptionist named Tiffiany was so nice. Even though I did not have my eye exam there she still made a effort to call me back and gave me 2 referrals that she felt were really good. She was so friendly. I have never had such good service. She is a really nice person. In the future even if I have to pay extra for my eye exam, frames or contacts, I will go to this place because I had such a poisitive experience with Tiffiany.

They have very good services.
But they are too busy if you don’t make appointment you need to wait for looong long time.
I think if you come early morning without appointment should be fine.
They close at 12pm Saturday.

I love this eye doctor and have been going for years, ordering glasses and getting eye exams. They do the most thorough eye exams I’ve ever had. The staff is very friendly and has even helped find rebates on contact lenses! I’ve seen both Dr. Harano and Dr. Haw and both are very knowledgeable and caring. I wouldn’t want to ever go anywhere else.
They also have a vast selection of glasses, of which I always end up wanting more than one pair.

The opticians here maybe very nice but they are NOT very competent. I went for an eye exam and was significantly misdiagnosed! I found after a month of headaches from using over powered glasses. When I got a second opinion somewhere else, I was significantly misdiagnosed and was told that I didn’t astigmatism (which my glasses were framed for). When I called here to complain, they said it was only a slight difference and charged my insurance to fix my glasses even though it was all there fault!!! Unless u want overpriced ludicrous, DON’T HO HERE!!! The main reason I’m writing about my experience is because the reviews here seem a little biased and I based my choice on them and I didn’t want others to make the same mistake :)

I don’t have extensive experience with optometrists, but I love the people at Drs. Haw & Harano’s office.
Every one here is uberprofessional, but blend their professional nature with a personal touch. I’m often daunted when having to seek services I’m not familiar with (in this case visual assistance), but the great staff at this office offset my nervousness with their kind, gentle, and helpful demeanor.
When I first called to set up my appointment, the person who answered the phone walked me through what my specific insurance plan provided for me, fleshed out what the jargon meant, and made me feel more confident in my appointment. After experiencing a couple of hiccups with my insurance, instead of foisting the problem onto me and insisting I figure out what was going on with my coverage, the people at the office did the work for me, quickly resolving the problem and making sure I was taken care of for my visit. During my visit, Dr. Haw was kind, gentle mannered, and took a knowledgeable holistic approach to my vision problem. When I returned to pick out my glasses, Tiffany sat with me, brought out a great number of samples for me to try and was patient as I had to text others to solicit advice on what pair to pick.
I can’t speak enough praise about this place! If you’re looking for an optometrist and office who really know how provide excellent service, are above and beyond professional, but will make you feel comfortable and at ease this is the spot!

Unilocal and I are BFF.
The staff, service and selection at Eyes For You is superb. I’ve been coming to their clinic for a year now — Dr. Kimberly Haw is my gal. The idea of a family owned business is comforting. Her easy demeanor is refreshing, which eases the angst I’ve associated with eye exams.

I’ve been coming to Dr. Harano since I was a kid. Both she and Dr. Haw are so nice and you feel so at home. Dr. Haw told me a few years back that I would be a good candidate for Lasik… I got it done and skipped out on them for a couple years (sorry!). Guess that’s what happens when they’ve got you seeing better than 20÷20…
I’m back now and I’ve brought my family. They have three offices, so they’re conveniently located almost anywhere in the east bay… they have offices in Newark, Fremont and San Leandro. San Leandro is very convenient since it’s located right off of 580, next to the Estudillo Rite Aid. I actually stumbled onto that office when I happened to stop by said Rite Aid.
I was diagnosed with Sjogren’s syndrome, which is what brought me back… really, I think my avoidance was solely because of that stupid air puff torture device that the little voice in your head keeps telling you is going to shoot needles at you. Having the Lasik people cut open a flap in my eyeball membrane and shooting a laser into it was better than that thing.
Back to the point… Dr. Harano ALSO has Sjogren’s and proved WAY more helpful in getting me up to speed than my doctor was. She hooked me up with some tips, eye drops, flaxseed oil, and the website for a support group. A+!
BTW — one of their daughters is now in the business, so it’s hilarious to hear about the workplace drama and there’s now a granddaughter too, so the kid stories will keep coming!

Disclaimer: I know the family but I won’t let that influence my review. I’ve been here several times over the years and at all times, the service has been very professional and very prompt. Dr. Haw is a very friendly guy that really cares about your eyes and loves to chat with you and get to know you. It’s not often you find a place that people do care. Highly recommended!