Family Fun Jumps

I have always gone with Unilocal reviews but for my daughter’s birthday party recently, I went with these guys without referring to the latest reviews on Unilocal,as I have used them for a smaller rental (just kids tables and chairs) in the past and that went well. I placed my trust on them to deliver the party rentals for my latest party — we needed banquet tables, adult chairs, kid tables and chairs — and placed the order much ahead of time. I got a text confirmation and the lady asked me to pay the driver when he arrives on party day. When we called again to add a few more tables, she asked if they can deliver the night before and we told her that’d work as well (and confirmed that it is fine the night before the party).
My first hint should have been the numerous missed calls I had to give the week before the party to ask about details. But when they finally called me back in the evening, the lady explained that she works elsewhere and can only talk after 4:30 — sounded fair enough! The night before, she called and told us that the driver will either deliver the stuff that night or the first thing next morning… no one came that night and we called again only to hear that they will be there between 8−9am. That sounded good to us as that was the initial plan anyway and our cake table decorators were going to reach at 9:30am. The morning of the party, no one showed up until 9am! We started to call and no one picks up at all 3 numbers, left numerous voice mails and no one returns the calls — we were totally freaking out by then as our guests would arrive in a couple of hours and my decorating team was waiting already. We texted, called multiple times and got a text back finally around 9:50am saying that she cannot get ahold of the driver, she is at work and that we should call some other rentals company (she gave a number, and they did not pick up either at that point)!! It was traumatic and stressful… while we were asking her how she could do that to us at last minute, we also started to call other rentals people. Multiple party rental companies were booked already, we finally found someone who had what we needed but had no drivers to get the stuff to us — thankfully, a friend had a mini van and my husband took our SUV with a couple of friends — drove to Hayward and brought back the rentals from a very professional company with whom we should gone in the first place! It took us an additional 2 hours time that day, and we had to cancel some of our last minute décor that we were planning to do, and the hair setting appointment that I had, etc — and it was stressful… not fun to be in tears and melting down the morning of the biggest party you would throw in a long time!
Oh, and while my husband was driving back from Hayward, this company calls finally and asks if we have a truck that we can use to pick stuff up! What the hell! It was past 11:30 by then!
DON’T EVER HIRE these people is my advice! AVOID LAST MINUTE STRESS! There are so many professional rental companies around and looking at the past reviews this morning, I realized that this is not a one-​time occurrence with these folks either!

This ‘business” has a lot to learn about being in business. I made reservations back in March to prevent any headache on the day of my event. I called and called for 2 weeks trying to update my order. I even sent emails thinking I may get a quicker response, but to my surprise, I got no response. The night before someone finally answered (probably by accident) and I was promised a delivery time of 11:00 am. GLAD I was persistent and kept calling because I didn’t get a courtesy call the day before like the contract said I would. My event started at 12 pm and PART of my items rented arrived at 105 pm… The delivery guy was nice, but had no regard for being late, showing up with my partial order or delivering table cloths with stains! I won’t go into all of the specifics because my blood boils just thinking about how this «business» gave me unwanted stress, but, if you want a memorable event that you won’t be embarrassed of, do not use this company. They are unprofessional and has zero customer service skills to say the VERY least. Customer Service should always be the nunber one priority when you depending on the customer to bring in revenue. I’d give zero stars if I could!

Party Rental from HELL! So I booked them weeks in advance for my son’s birthday. I got the Batman Package which included a jumper, 3 tables and 24 chairs. The day before delivery they are to call you to confirm delivery and time. However that did not happen so I called the office number and no response and left an email. The next morning I called and finally some one picks up. I was told my order was cancelled and that’s why I didn’t hear anything from them. I was furious because I made a deposit for the rental and was sent a email confirmation for delivery!
The lady said they could still deliver the jumper, table and chairs so I was a bit relived because we really needed those items to make the party a party. This was at 11 am when I spoke to her. I told her as long as they are here by 2 pm that should be fine, so she assured me that was possible. I waited and waited and I hear nothing back from her. I call at 1:52 pm asking where is the delivery? She said the driver will be there in 20 mins. I was ok with that. 20 minutes past it is now 2:51 pm, my guest are arriving and we have no where to seat them nor a place for them to put their food! I call her back and she goes oh, the truck broke down we are having car issues. You can come pick up the table and chairs if you like. I am like are you serious? If I knew that was the case I would have done that hours ago to prevent this fiasco from happening. So I have to leave my own party to pick up the table, chairs and jumper!
We pick everything up rush back to the house and set up the jumper to find out there was this huge whole in the net! We let the kids jump in there hoping it would be ok but next thing you know one of my nieces fall out the hole and onto the cement! I didn’t know what to do at this point. I just had it with these people. I sent the lady the picture and she goes oh sorry I didn’t know there was a hole in the net. Please shut it down and have no one jump. So now all the kids at the party are out without entertainment and we have this huge jumper that was a waste of my time picking up.
Sunday morning I was to return everything but they didn’t bother calling about their equipment for me to bring back. So I called on Monday morning to let them know I will be returning their items and still I didn’t get a response. I had to send a text telling them I am dropping everything off in the front yard and so I did.
This was the worse experience I’ve ever had with any kind of company. They are very unprofessional, do not care about their customers and only trying to make a quick buck. I would suggest you go through a legit place like Bay Area Jump. This place needs to be shut down ASAP!

Hi… I read the great reviews … I called and called 3 numbers one out of service… one full and left a message on the 3^rd.. no reply… I fould the not so good ratings after more reseach… if you want bussiness check you voicemail. If it’s full you can’t get more business.

Terrible customer service. I ordered tables and chairs and a jumper. I was told I would get a call at least 24hrs in advance to confirm. I didn’t hear anything from them. I heard on the news that it was going to rain, so naturally I wanted to cancel the jumper. I tried calling and no answer, so I left a message. The next morning, ten minutes before delivery I get a call from them asking if I still want my order. I tell them I don’t want the jumper, just the tables and chairs they said no problem and gave me a new total. I had paid $ 154 in full as soon as I placed my order. The new total I was given was $ 57. So I should have received $ 97 back. I waited a week and kept receiving emails asking how they did and giving me $ 10 off my next rental, but nothing about my refund. I decided to email back. I was told they’d look into it. Another week goes by and I hear nothing so I email again. Nothing. I then tell them I will file a PayPal dispute and then they finally reply with «can you send me proof and invoice numbers» so I did that. And then nothing. I kept asking. Then I get a notification that I have been refunded $ 85. I was supposed to get $ 97. So again I contacted them. Then days later I get another $ 10 still not adding up to $ 97. I contact them again and finally the last $ 2. If you’re going to rent from them don’t pay in full. It’s ridiculous that this is how they run their business. They didn’t even try to accommodate me at all when I told them I would never go through them again. Terrible service.

This place is awesome! We rented one of their bigger jumpers at a really good price. The guys arrived right on time, unloaded, and set up the jumper. I paid a little extra to keep it over night since we were having most of the kids spend the night. upon reserving with them, they also told me about their T-​Shirt making and other rentals they offer. The jumper was clean, and it had a slide and jump area, the kids loved it and did not get out until midnight when I had to finally force them out of it. The customer service was awesome! They ended up picking up the jumper the next day. All in all everything was great. This was my first time renting from a company and not a friend and it was almost the same experience. I will be using them again, and recommending them to friends.

I rented tables, chairs, popcorn machine, and snow cone machine for my daughter’s first birthday. My delivery was supposed to arrive at 9:00 am on the morning of my daughter’s birthday party. I received a call from the company saying that they had car issues and that they should be NO LONGER than 30 minutes as they are getting it resolved. I am a very understanding a patient person so this was no problem. Well one hour pass and I hear NOTHING from the company. So I call them and the guy Santiago tells me yes we have just got the truck running It shouldn’t be but another 30 minutes or so. Again a significant amount of time passes, I get no update or anything. Finally after a few back and forth call (mind you I am the one constantly calling them for updates) Santiago he first asks me «do you still want the rental» I say «YESS!» and then he tells me around 12 pm that my party rentals should arrive in about 10 minutes. We 10 minutes pass, 20, 30, 40, 50, then a whole hour. No word from him. I call and call him and no answer at all. Finally get get Raquel (i think she is the owner) on the phone and she is apologetic on the phone and tells me that I should indeed be getting my rental prior to the start of my party at 2pm. She stated that she spoke with Santiago (a person she said she is training to take over her business) and that he was indeed on his way and should be to me soon. My party starts, guest arrives, there are no tables or chairs or anywhere for anyone to sit. At this time we are scrambling, asking family and friends to bring some table and chairs. Family Fun Jumps did finally arrive but my party was already OVER… it was close to 5pm.
What bothered me the most is that I understand unexpected events come up, yes cars do break down, but it was the way things were handled. It was completely unprofessional and inconsiderate. Telling a customer that you will be there in 10 minutes and then continue to string me along with this 10 more minute promise is completely bad business. If I had known at 9, 10, or even 12 that you were not going to be able to make the delivery I could have made other arrangements in time before my guest showed up. I could have even picked up the rental myself if I knew you would not make it until the end of my event. I would have even appreciated a follow up call with truthful updates on the status of my order. Instead I had to constantly track them down. Likewise, there was no effort made AFTER my rental arrived after my party (and i sent it back because we no longer needed it) to remedy this situation. No call after the fact from the owner. I just keep getting their automatic spam email about «Thanks for doing business with us, please give us feedback… here is $ 10 off your next rental». After all the stress and inconvenience they put my guest through I would have thought I might get a voucher for a free rental machine or something for her next party at least!!!
Be careful when renting from this company. I am definitely not one to review businesses on Unilocal but I felt the need to share this experience because I do not want any other person to go through what I went through on their day of celebration.

I rented a cotton a candy machine for my daughters grad party. What a hit! Kids and adults loved it! It was delivered and picked up at the exact time we discussed. It was clean and I was told how to use it. I was very impressed with this company. I will definitely use them again

We rented party tables, chairs and a cotton candy machine. They delivered promptly. Everything was clean and well kept.
Rental rates are very reasonable and their service is very friendly.
Raquel, the owner is very nice to work with.
Will rent from them for our party needs, for sure.

We rented a Batman jumper for my sons 4^th birthday and he loved it. Two younger guys delivered it and set it up and wiped it down and were very nice. They let us have it all day so that was great. The owner was nice and overall it was a good experience. I would recommend for sure.

We rented chairs from Family Fun Jumps on a very short notice. The pricing was very reasonable and despite initial agreement that we would pick up and drop off, all this was done by the owner. Raquel, the owner, was very considerate and after we changed the dates of rental she did had no objections and even extended the rental by a day, without charging us.
I was very satisfied with all my transactions with her and would use this business again in the future.

Ok, so at first I was hesitant/​nervous to rent from FFJ because they didn’t have any Unilocal reviews, BUT, I researched them on the Internet, checked out their website, and they had the best prices. I looked at others like Appian Jumps and Bay Area Jumps, but Family Fun Jumps was priced lower for a jump house and generator rental.
This was my first bounce house rental EVER and I have to say these guys were fabulous to work with. We were late getting to the park and they went on and made another delivery before our party to give us extra time. Once we met them at the park all we needed to do was show them where to setup and show them an ID. They were even sweet enough to let us borrow their dolly to cart all our stuff from the car over to our picnic site. Saved us several trips to the car!
They were extremely accommodating, great communication, punctual, our bounce house/​slide combo was clean and the generator never shut off until they came to pick up the jump house.
If your hesitant to use these guys — send me a message with questions! We just used them for my sons 2^nd bday party on ¹⁰⁄₁₃ at Lake Elizabeth! These guys really are great.
Exceeded our expectations!