Fremont Nail Spa

I can’t believe it!!! I have been using groupon ever since but this is the worst purchased I had when I got the Groupon massage from Fremont Nail and Spa. They advertised it for $ 30 for 40 minutes full massage and 30 mins reflexology but when I went there the first thing they asked me is do you have Groupon and I said yes, and the owner already said «if you want an oil body massage you have to add $ 7»? What??? I don’t even know what does the 30mins reflexology means? She said it is a foot massage which is useless… then she will immediately say that I have to add the $ 7 if I want a private room and an oil for the body massage… this experienced was the worst that I ever had plus they don’t have there own restroom you still have to go out and go to next door… you will just waste your money here!

I booked an app for 8 girls and ordered groupons after but they called me back after telling me they can only do 2 girls nails at a time and everyone can’t come at the same time. I found a different place to go to but wasted my money paying for the groupons.

I visited Fremont nail spa 9 days ago using their Groupon. The spa was empty on a Friday with just one lady helping one customer with a pedicure. I did not get the professional nail spa vibe right from the time I entered.
Even though I made an appointment I was made to wait for half an hour. Then the only manicurist named Ashley, started my manicure. She seemed to be in a rush because the other lady was waiting for her manicure. She cut my cuticles very deep and cut my skin as well. I had to put band aids on two of my fingers when I came back home and my cuticles got so sensitive that even warm water hurt. She hurriedly finished my manicure and called another lady for my pedicure.
Before my pedicure I clearly mentioned that I did not want my nails to be cut very short and that I wanted a square shape. The lady wasn’t even paying attention and seemed disinterested. Ignoring my request, she cut my nails very short and said — «oops sorry, I cut them short». At this point, I felt like walking out. Somehow I controlled my emotion and decided to go with the flow. They use pans foot soaks which was so unprofessional and the nail polish too was so badly done.
I can do a better at home pedicure than that what these guys did for me. I reluctantly gave a generous tip and walked out feeling cheated.
It has been 9 days, my cuticles are still sensitive and my pedicure looks like it is a month old. If anyone form the Fremont Nail Spa management is reading this, please work on your customer service.

I really enjoyed my experience at this spa. My mom and I went after getting the groupon for christmas. They are just starting out as a nail salon (normally they do massages and other spa things) and just have 2 pedicure chairs and 2 manicure tables. Normally when you go to a nail salon, you are rushed through. Here they really took the time to do it right, which my mother and I appreciated. The manicure and pedicure involved a soak while in the massage chairs, a foot scrub, a foot massage, and having nails painted. To avoid cross contamination, they place a lined tub of warm water inside of the tub at the bottom of the chair so it can be easily removed and set up for the next customer. They also spray down the inside of the tubs with alcohol and rub them down before the next person, even though the people don’t touch that part. It is very nice and clean. It is much less busy than your typical nail salon, providing a relaxing environment where you really feel pampered. When they do your nails they also give you a nice hand/​arm rub, which feels very relaxing. My nails came out great, as did my mom’s. One thing I really liked about this place was that they asked how we wanted our nails shaped, while at some salons they just assume you would like them square or rounded without asking until it’s too late. I assume appointments are needed, since they only have a few spots right now. When my mom asked about couple’s massage prices, they sounded very reasonable. The 40 minute couples massage for $ 65 sounds very reasonable, and my parents plan on going to do that together. We plan on returning again.

I’ve been shopping around Fremont for a good nail salon and I think this may be one of the better ones for me. The nail tech I had (sorry I forget her name) was not pushy. I told her what I wanted and didn’t try to up sale me anything. She only asked me if I wanted design on my nails after noticing that I was eyeing their design palette, not before. She was chatty but still concentrated on my nails. I have every thin skin and cuticle and she was one of the few people who didn’t break my skin while cutting the cuticle. I have to say it’s one of the scariest things for me during a manicure.
One thing I didn’t like was that they had pedicure chairs but the chairs were not hooked-​up to the water inlets or outlets, they used foot wash pans foot soaks and it make it look much less professional. But this is the management’s decision and I will not fault my nail tech for that.

the nail tech was really sweet and nice. 2 stars
the place was clean with a nice décor. 1 star
i had a groupon for a mani pedi and upgraded to gel mani and french for both. the cost ~ $ 24 extra dollars.
the lines weren’t straight on either of them. they look good from a far but up close i can see the fuzzy lines (perhaps i’m too picky). i would go back and give them another try but and get a french. perhaps just a mani gel.

I used the Groupon deal for a regular manicure pedicure and it was $ 29. They said if I come back they’ll charge me $ 28, no Groupon required. A foot and hand massage is included which is nice because most places charge extra for that. They have a good selection of OPI polishes and the women who helped me did a good job. They have the gel option as well but no acrylics

I would rate this place at zero stars if possible. Absolutely HORRIBLE customer service for the nail salon particularly on the part of the owner. She insisted that I pay $ 10 more than the Groupon I already purchased just to remove my previous gel polish! After I explained that wasn’t clear on the groupon she told me I could complain to them & get my money or pay the extra fees.
I opted to go with the service since I had already made time. The the nail techs were nice enough but seriously lacking in experience (I had to tell them how to remove gel polish efficiently-​ironically the service I paid $ 10 extra dollars for!) the end result was mediocre quality and the owner could benefit from a course on customer service. BUYER BEWARE!!!