Fry’s Electronics

One of sales associate is so shady here. I went and found the head phones myself and then I wanted to find a converter from component to hdmi so I asked the sales associate in the tv section. She took my head phones from my hand and placed it as tho she had helped me. WTF!
She search the converter on the computer she could not spell component right and just told me to go to straight to the computer section. She is NOT useful at all!
At least the sales associate at the computer section walked me towards the right aisle however they did not have what I was looking for.

Terrible price match process. You have to line up in the customer service line and they only match items if the upc matches. If you have an item you need to match they enter the upc into the search bar if the item doesn’t show up they will not match. For example if you match an item for a book or video game the exact upc has to appear and match. If the item does not appear they will not match even if you search the item name and it appears, without a upc you are out off luck here.

Auto department on this Sunday morning only has one person checking people in for an oil change. It takes a lot minimum of 30 min just to check in the car. You would think with all the people who work here someone else can help check people in.

Update:
I went to the store yesterday. Poojah and her manager were very helpful. They helped me arranged the fixing schedule. JB’s team came in today fixed the door. Now I am one happy customer. My only complaint is the store phone number can be hard to reach from time to time. Problem solved. Thanks!

I’ve been coming here for years, however as of recently Fry’s has really gone down the drain. I went to get a cable that ended up not working out for me, so I decided to return it. My toddler daughter threw away the receipt, but I paid with a card so they are able to look up the information. The customer care person was extremely rude and pretty much threw my card back at me and seemed so annoyed that they had to do more than just scan a receipt. Disappointing because this is not how I remember their customer service to be. Then I went to get the appropriate product and although everyone was very nice… they didn’t really know what they were talking about. I ended up buying what I needed from Amazon. I have to go back to Fry’s to return the product that they recommended because it also didn’t work.
Also, I can find everything cheaper online without having attitude from a minimum wage worker, and delivered to my door.

Frys electronics is where I go to build a new computer from parts. It’s a drive from where I live but because it’s out of LA proper it is BIG. The CPU/​memory desk people are very knowledgeable about this subject that even PC pros get confused by. The tech changes so fast!
All the stores in the area have great designs that make waiting in line more bearable. Xmas time brings long lines despite 64 cash registers!

I was told that this is the best Fry’s car installation team in the Bay Area. I came only once, but I gotta say it was the best experience I’ve had of all my Fries Car Audio installation. I’ve bought and had installed on my car a number of car related items from Fry’s: car security alarm, power doors, car audio, car trunk release, back up camera.
I came in with a problem because my remote stopped working. Scott took a look at my installation, which was done in Las Vegas. He was very professional, and diagnosed my problem, fixed everything and one last minute request I had, all within 30 minutes. All without complaint or hassle. He is really wonderful-​I recommend asking for him, though the whole team here looked pretty competent. They serviced two other cars that were in and out when I was here. These guys are awesome and worth the drive down from San Bruno for their service. Really top notch, I can’t say enough good things about their car installation department.

last minute black Friday shopping!
wanted to get a couple of Logitech wireless keyboards… of course the shelf was empty! was lucky enough that another customer asked a sales associate to look because their web site showed it was in stock here. He half heartedly went into the stockroom and lo and behold, found a whole stack of them! Got what I wanted, sometimes you get lucky.
Fry’s carries a pretty good assortment of computer hardware and electronics, and I can usually find what I need. they do run out of advertised specials quite often though, so would recommend you buy online for store pick up to ensure that you don’t waste time and leave empty handed… although I have had orders cancelled on me after confirmation because they couldn’t find the item their system said was in stock!
Not a whole lot of computer stores around anymore, so if you need something and can’t wait for an online shipment, Fry’s is the place to go

This store should of been closed down by now. The salesperson (all of them) in computer/​laptops dept. are all jokes and LAZY AS F@@@; They have no idea of anything or what’s going on. I have no idea why they all even working there when they have no clue and all they say is «we are sold out» or «I don’t know have to ask my manager».
I saw a laptop online, entered the zip code to see if the availability and it said yes. So I went in, they said oh this is very basic computer buy a better one and when i said no I just want what I picked, he just ignored me and started helping another customer. HOW F&##@$, RUDE IS THAT? I talked to the manager he sent me over to some other guy and he said ok let me go check of we have in stock and did not come back for about 10 – 15 mins. And he was on his phone while he was coming to me. On top of all this, they all spoke to each other in their languages (AFGHANI OR MUSLIM WHATEVER) F***** rudeas-​** people working for minimum wages think they are the s***.
I got such a good customer service just now at BEST BUY. I swear I recommend to go vosit best buy for proper service and quality product.

Prices for appliances are reasonable. Customer service is good. John and Pooja were excellent. Love shopping here.

Pros: Good selection of products.
Cons: Incompetent employees or maybe just false advertising. There is a giant sign on the building that says «we match Internet prices». I have tried to have them match an online sale and was told they wouldn’t do it because the sale required a promo code. If you match coupons you should match promo codes. The second time I went in I tried to have them match and Xbox bundle and was told they didn’t have that bundle. When I pointed out the bundle on the shelf the employee just insisted that they still couldn’t do the price match. Needless to say I have been very frustrated during my shopping at this location.

After seeing advertisement on their website for a 4K TV that I was interested in, the website listed two locations that had the TV in inventory. This Fremont location was listed as having the TV in stock. Before making the drive there, I called the store to ascertain if it was in stock. The operator put me on hold to check and verified that the TV was in stock.
Arriving at the store, I headed to the TV department and did not see the TV on display. A salesman asked if I needed help and I asked about the TV I came to buy. He said the TV has been out of stock and that it has been replaced by a newer model. I explained that I was told that the TV was in stock and therefore, I made the half an hour drive to the store. He said all the stores don’t have the TV in stock. I asked to speak to a manager, but only the assistant manager came to discuss the issue with me. He said he was sorry for the confusion and said the TV was out of stock. He was willing to offer me a $ 100 discount on a comparable current model. Not wanting to spend more on a current model, I declined and left.
Fry’s is a shady place. Getting customers in and saying it is out of stock in hopes of pushing a higher priced item.

***BE AWARE: Price matching no longer can be done at the register. You have to go to customer service first. There is no notification posted anywhere visible to customers of this change in policy as of today. So guess who had to wait in three lines? THIS GAL.***
WHY DO YOU HAVE 59 CASH REGISTERS WHEN YOU ONLY USE 4?!
Staff? Overworked and useless.
Selection? Good. Thank god they price match with the internet or I wouldn’t be inside this place.
Honestly, this store is why people shop online. Too much useless shit, incompetent customers asking dumb questions and random weird products. If I wanted a pink wall clock, I would actively seek it out. Not pick it from an impulse section. That’s a mile long. BECAUSE THERE IS 59 REGISTERS.

Fry’s gets pluses because of the sheer volume of things that they carry. It’s one of the few electronics store chains that have survived the onslaught of
, and they offer everything from appliances and large electronics to AC adapters, computer shells, small parts, etc. The best thing about Fry’s is that, unlike stores like Best Buy, Fry’s stocks plenty of generic items that are really affordable. Fry’s also has massive weekly sales which offer pretty deep discounts on anything from perfume to motherboards.
Fry’s gets minus two stars for the poor customer service. While the store manager helped us pretty extensively, he directed us to a department member who was pretty dismissive and rude when we were asking questions about a device we needed an AC adapter for. If you’re purely looking to stock up, definitely go to Fry’s, but if you have actual questions, go somewhere else.

Here’s a fun interaction I just had at this Fry’s. There was an advertisement on top of a stack of BBQ’s that stated $ 29.99. I brought it to the register and the price was $ 35.00. Not a huge amount but I told the cashier that it was advertised for $ 30. He told me to go take a picture of the advertisement in the aisle. I took the picture and then brought back to check out to show him. He told me i had grabbed a different one even though there was only one type in the stack. The manager came and told me the same thing. Only $ 5 but I had to walk because of the stupid principle of the thing.
Fry’s has the worst customer service in existence and almost everyone knows this when walking into one, THIS Fry’s however takes the cake.

This is personally my favorite Fry’s electronics and used to be my go to place back in the day. Had not been here in awhile until recently and not much has changed.
It’s a huge location and they got rid of the electrical storm in the middle of the location that used to scare the beegeezus out of everyone and make them jump. I guess the Science Fair theme has gone away with the wind.
Plenty of electronics and they still price match with Amazon, so you’ll be able to get a deal for your buck. Their inventory is not what it used to be, but times are a changing. Overall, a great place for electronics.

I must have died and then found myself here in geek heaven.
Went in for an external hard drive. Found a 1 TB drive for $ 50 with $ 10 off if you give them an email address. So I did… no problem!
Yes, they do sell random stuff. Tables of off-​brand colognes for $ 6/​bottle and other assorted goodies, but those are distractions. Kind of like the checkout lane, littered with all of the foods you’d find in the check out aisles of supermarkets… multiplied by about 600.
Anyways, I found that same drive at Costco the next day… for $ 20 MORE ($ 30 more after rebate) than Fry’s.
Fry’s, you had a fan and you just renewed his faith.

This place is A OK. Inside reminds me of a train station warehouse combination. Like every Frys they sell random stuff! Children’s toys, TShirts, perfume, cologne, candy, pepper spray, and soda. Like a flea market of things. Of course they have a ton of electronic items, which I wish they had a map to let you know what direction to go in when you’re walking around. Although I’m sure they make you walk around like that to buy more stuff and shop.
Café in the middle which isn’t always open because it wasn’t open at 8:30pm on a Sunday.
Line is the usual setup they lure you down a candy aisle and more random inventions or As Seen on TV items. Then you wait for the guy to tell you what number cashier to go to. Same as Costco someone checks your receipt before you leave and leaves a line down your receipt.
Workers in the aisles stand around taking to each other most the time since not many customers there. When we did go up to one they did answer our questions and point us in a direction.

This Fry’s has a special place in my heart as I used to go here since I was a kid and then also do a lot of Black Friday early mornings here before I learned better not to do that anymore!
I remember when I bought my first laptop here when I headed to college. I remember when I bought my subsequent laptops here until… again I learned better not to shop here anymore for my stuff! I always found that I knew more about the merchandise than the folks selling the merchandise.
Today, we came to look for some refrigerators, washers, and dryers. The refrigerators they had on the floor were all returned items and reeked of spices (quite cuminy).well not all of them. They also were quite dirty and you knew it was returned items. You would think they would clean it… but nope.
Good thing we weren’t going to buy our appliances here, but wow… how this place has degraded. It’s good for your odds and ends for electronic pieces, but go to somewhere else for your big ticket items to ensure that what you get is new and not second hand.

The last time I tried Fry’s, it was a bit of a mess in Palo Alto, looking like the 1970s never went away. This location seems fairly modern and since it’s next to I-​680, it’s a convenient location.
never found the computer software. It certainly wasn’t around the sign.
I was surprised to find several gaming laptop computers – better than Micro Center or Best Buy.
They have a good selection of electronics and computer parts, not dissimilar to Micro Center.
Eventually, I got to the TV section and I was looking at a couple sound bars and Carlos paused for a moment and asked if I had a question, and that he would be back in a couple of minutes.
He returned, and we talked, and he was helpful, and showed me the products that were actually working, one in front of a bigger version of my own TV, which helped.
After explaining that I was living in an apartment instead of a house, he suggested the middle sound bar, not the most expensive, which I had already thought was my best choice. It was helpful to have a confirmation.