Kevin Gersten, MD

Consulted with Dr Gersten as one of the few sleep specialists in the area. Usually booked out for a month, but had a new clinic day open up recently so managed to squeeze in on short notice.
Found Gersten very condescending and altogether unprofessional. Despite being seen as a new patient, he entered the room and barely made eye contact or uttered a word before sitting down at the computer. Continued staring at the monitor and started typing away. Even while asking about symptoms, he did so without nary a glance at the patient, as if we were not worthy of his time.
Spoke in a rehearsed and monotone voice that in no way suggested empathy, seated at the far end of the room, a good 6 – 8 feet away from the patient. Lectured away about behavioral changes for the majority of the appointment as if reading off a book with no regard for patient comprehension. Whenever we tried to ask a question, Gersten would either make a face out of annoyance or respond with the same monotonous and condescending tone «everyone is different, everyone functions differently» without really addressing our concerns. Then he’d ask «any more questions?» After a few more useless responses, we essentially gave up.
Very disappointing experience and our last consult with this «doctor» who’s completely devoid of social interaction skills.

I went to see Dr. Gersten about some tooth pain that I was having, which I thought was sinus related. I called and left a message about scheduling an appointment; they contacted me back promptly and I was able to get an appointment on the same day. Dr. Gersten is part of Palo Alto Medical Foundation, which in my experience is a very professional organization — I had been a patient before with another doctor, and they had all of my information available so that the scheduling and registration was very easy. Dr. Gersten did a very thorough examination and gave me multiple options for treatment, which he explained very clearly. Rather than simply helping to relieve my symptoms, he wanted to make sure that he addressed the root of the problem, and so he ordered a CT scan of my sinuses after prescribing some antibiotics to treat my infection. I was able to get the CT scan done right away after a short walk to another building; they sent Dr. Gersten the results, and by the end of the day I received a phone call from his office informing me of his diagnosis. Since the problem turned out to be tooth-​related, they also gave me a recommendation for an oral surgeon, whom I was able to see the next day. I also received a very nice follow-​up letter from Dr. Gersten’s office, providing me with contact information in case I had any further questions. Altogether it was a very positive experience; I have been dealing with these tooth/​sinus issues for several years, and Dr. Gersten is the first doctor that I have seen who took the time to really try to uncover the root of the problem; I am already feeling much better and have followed up on his recommendations for treatment.

My husband and I both have seen Dr. Gersten as patients. Dr. Gersten has helped me with my troubled ears and hearing loss. Most importantly, however, was my husband’s severe sleep apnea.
Dr Gersten ordered a sleep test on my husband. After going over the results of the test and my husbands lack of tolerance for the C-​Pap machine, Dr. Gersten recommended surgery. The surgery was a huge success!
Dr. Gersten is excellent! He always gave us plenty of time answering many questions and concerns. Dr. Gersten is very thorough, knowledgeable and made us feel like the most important patient of the day!
I highly recommend Dr. Gersten. We are so very fortunate to have such a caring and capable ENT doctor in our area!

Dr. Gersten is a great doctor and we are so glad we found him. Thanks to Unilocal and analyzing what we want in a doctor, we made an appointment. We found him to be easy to talk with. He combines natural ways to treat a problem along with more traditional medicine if needed.
My husband was having ear problems and the doctor assessed it be TMJ instead and gave him some remedies that he could do at home to correct the problem. IT totally worked and corrected the problem and additionally removed ear wax that had been built up in the ear.
It is refreshing to go to a doctor who can address a problem more than one way. He is definitely a keeper.

This Dr. is the best that there is! He is definitely the most professional and caring Dr. I know. There just are no words. He has been my Dr. for over a year and performed my sinus surgery. I cant recommend him enough. Dr. Gersten, you are truly the best and I am so glad God sent you to care for me.

Dr. Gersten is great. He personally calls me to follow up. Priceless!

I just got back from my appointment with Dr. Gersten (pronounced Gur-​steen)
In short: he is the best doctor I have ever been to. EVER.
The full: I was a bit hesitant even though I saw all of the five star reviews on Unilocal.Besides, there were only four reviews. But they don’t lie!
My problem was that I had buildup of earwax on my right ear and when I tried to take it out, I shoved it much further in to the point where for almost a week straight I couldn’t hear out of that ear. I made the appointment about a month ago, and since then, the hearing got much better (or so I thought. keep reading) But since I made the appointment, might as well go to it.
First, the hospital in general rocks. The receptionist and assistant were both extremely friendly and kind. Best part? My appointment was at 1:15pm. They called my name at 1:14:47pm. That is AWESOME. I love punctuality. I’ve never seen this at a hospital. I walk in and sit down and the assistant asks me what’s wrong. Then I wait for the doc.
He came in and said hello and something along the lines of «It’s a privilege to have the opportunity to be your doctor today.» How nice. Anyway, he checks up both my ears, nose, and throat even though I came in just for one ear. Before he even does ANYTHING, he lets you know. e.g. «I’m going to lift up the chair so that I could look at your ear. I just want to make sure you know so that you don’t get startled.» Then he puts in the tool in my ear and tells me if it hurts that I should tell him and shouldn’t jerk or else my eardrum will be punctured.
Long story short, he takes out a lump of earwax on both my ears the size of my pinky toe! (okay, maybe a little smaller than that, but it was HUGE) It hurt a little bit because it was pushed in all the way in my ear and stuck to my skin, but once he took it out, I could hear the angels in heaven singing.
I was with him for about a whole 10 minutes. I ended up leaving the hospital at a little past 1:30pm.
The Dr. Gersten is absolutely the most professional and kind doctor I have ever had the privilege of having. It was scary how good he was. His talking voice and clarity and calmness made me – as a patient – feel so comfortable, and he sounded like he recorded everything beforehand from a professional voice actor. This guy seriously made my day. Isn’t that what makes a good doctor? Treat well and make your patient feel comfortable?
I really cannot recommend Dr. Gersten too highly. I would make multiple accounts on Unilocal to give him multiple 5 stars. This doctor rocks. The medical field needs more doctors like him. I don’t care if you’re in San Francisco or Los Angeles or New York City, if you are in need of an ENT, go to Dr. Gersten!

Truly the best! I am very lucky to call him my doctor. His superior surgical skills are equally matched by his compassion, honesty and empathy. This rare pairing of bedside manner and medical skill complemented by wit and charm make him one-​of-​a-​kind!
I had some of the most painful ENT surgery as an adult. While the recovery was brutal and long, I am so grateful I had Dr. Gersten who’s skill made it a success and compassion helped me endure.

Dr. Kevin Gersten is a rock star, if doctors are allowed to be called as such. His impeccable skill is matched with superb interpersonal skills. He did a new ultrasound procedure on me, using radiowaves to shrink nasal tissue without any scalpel — which seemed too good to be true at the time, and it is! I’m still amazed, two years after the fact.