Mercedes-Benz Authorized Sales & Service

Extremely slow service!
Took days to get my car checked. when I went to pick up it took an hour to get it back to me.
Waiting is the word for this place.

Not a happy customer

I’ve always had an horrendous experience if I take my car here once in a rare blue moon. I requested for an estimate on the collision for my triple-​pointed star, C-​Class Mercedes-​Benz. The department gentleman didn’t give me much patience and respect and would just push me into the lounge for me to sit then forgets about me while I was enjoying the free Starbucks coffee with fresh Noah’s bagel. What a trick! An hour later, they would just tell me it’s $ 6,000+ to fix the front collision. Yikes, I shall pass! Please don’t take my hard-​earned money!
I probably won’t come back here to ask for help, ever. Everyone in this planet knows that Mercedes-​Benz is the flagship for being the most notorious, one of the most luxurious brand in the automobile world, however, their customer service at Fletcher is just the opposite. Boo, down to the oblivion!
Shuttle is provided if you get your car serviced here, but they lack. I can’t stop admiring their AMG’s lines, S550, and the new E models, though. One day I’ll be able to own one of their luxurious machine once again!

Do not bring any business to Auto Mall Mercedes-​Benz any more!!! They earn the worst service ever!!!
And I don’t think they really care about our reviews, but I still have to notice other potential customers !
First time when we picked up the new CLA the detail was not done well. It was more like a quick car wash. I gave him a chance because it was too late.
Second time we came up and he said we were late.
Third time we r on time and they gave us hertz car and we have to pay gas. And it is dirty !!!
When I called them, the lady directly transferred me to a personal number, that guy was very confused about the call … I called my Sales person, seems like he is not pleasure with service but sell !!!

The worst experience ever! No communication what so ever. They had my part and never notified me it arrived. Only when I called another vendor to take my car
Elsewhere they found out the part has been sitting there for over a week. This is not the quality service I expect when paying big bucks for a service.

Review strictly for new-​car buying. Great experience with reasonable price and excellent customer service! Got to test drive two different cars and Sales (Dody) spent hours explaining the new features before we committed to anything. We were not pressured and our time was valued — the focus was entirely on what we wanted to know rather than sales trying to keep us there and make a deal. The transaction was smooth, no hidden traps.
After purchased the car, went back to dealership to hang new license plate, again received wonderful service from the sales who went far and beyond to make sure all my questions are answered. Dody knows Mercedes features very well so I am pleased to received answers for all my questions.
No complaints and definitely will consider Fremont Mercedes again next year when we’re ready to upgrade our next car.

I never come back this dealership again. They charged me a lot of money for the throttle body then the check engine light still on after 200 miles driving. Bring the car back and they said my car has another problem. I am looking for another dealership for fixing my car. 0 star!

Worst experience ever! I normally go to the one in Pleasanton but my car was towed to this location because it was closer. I don’t want to get into too much details but we came here to clean out the oil that somehow exploded all over my engine. They said the filter cap was loose. We brought the car in on Saturday. Joe, our service consultant, called us on Monday (today) to pick up our car. They told us to wait for 10 minutes, and then they said to wait for 15 more minutes. We ended up waiting for over an hour! We asked them what the hold up was, and apparently our car key was just sitting right there on the counter. The lady said, ‘Oops! Seems like someone just left your key here. It’s not suppose to be here’. Yeah… I didn’t think so either. She dispatched some guy to pick up the key fom her to find out what was going on. Ten minutes or so later, they brought the car to us. My husband opened the hood to make sure all the oil has been rinsed out. iIt wasn’t!!! Oil was still all over the car! They apologized and took the car back to clean it. So we ended up at Auto Mall Mercedez for 2 hours! Just waiting around because 1) they forgot about us and 2) they didn’t clean out all of the oil under the hood like they were supposed to and had to take it back in to finish the job.

The showing was okay and not too many cars, service is good and I was talking care of. They have a lot of used cars at the lot, not so many now cars at the show room. The service department is great.

i bin going to the service dept for last 10 yrs now and serivce advisor Moe. Firoz he has bin service advisor on all on our benz great estamates friendly not try to sales serivce always try to help. for our all cars hes bin very helpful. so i will recomdend to all the benz onwers to go to him.

My cousin likes this dealership and my dad and I were feeling good about it — until this afternoon. Basically, we got a verbal from the pricing and sales guys, sat down to get the paperwork done, and noticed that the price written down was $ 1k more than what was agreed upon. They claimed it was a big misunderstanding, but I don’t believe that’s the case when my dad, cousin, and I all believed that the price was $ 1K less. We tried to clarify the price with them but they used very evasive language and avoided directly answering our questions… until we saw the numbers in print.
The experience was extremely disappointing and the shady behavior was really unbelievable. Definitely not planning on coming back to this dealership.

I went the other day to get prices on a new car. I have the 2007 E350 and a 2004 C320 which is one i wanted to trade in. The service is great but I think that they were just offering too little and I just might hold on to them for a while. I love the new E350’S & the S500 Sedan… The cars are parked 90% of the year but I know were it’s at and it’s mostly borrowed or something. I may just sell it privately than trying to get ripped off from a dealer.
You will never see me n this car at work. I drive a 95 toyota pick up. No need to flash, I’m a simple guy that is grateful for having what we have and not take it for granted.

First off, I have to say that their office/​showroom is great. Their shuttle guy was prfessional and courteous.
I took my car in, because one of the seats in the back was stuck in the down position, and my experience with their service department was horrible. They managed to pop the seat up, after telling me that they would have to charge a higher fee from what was originally quoted. The customer service rep agreed to waive a portion of the fee, since they basically just pried the seat up as opposed to doing any other inspection. I asked them to have the seat left in the «back» position, which they said they would. The reasons they gave me for the problem with the seat kept changing, and ultimately, I was told that I needed to get a new cable assembly for the seat, to be replaced to fix the chair.
When I arrived to pick up my car, the service rep said that they couldn’t waive the additional cost, as he had previously stated, and I had to pay the full additional inspection cost. Next, I noticed that the seat was «forward» and not back, and he told me that the mechanic couldn’t move the seat in the back position, given that the cable assembly needed to be replaced. It was clear that the service rep had no idea what he was talking about, and he was really coming across as the kind of guy who would say anything, to get you to pay and be gone. I was so frustrated at that point, I just paid and left.
The best part of the story, after all this BS, is that I took my car to a local mechanic about some other question, and raised the issue of the broken cable. He looked under the seat, and indicated that the cable assembly wasn’t broken, but just that the cable had become detached. He re-​attached the cable in about 10 minutes, and my car seat was working.
So, in retrospect, my experience with this place has been that they oversell, renege on promises, and try to charge for unnecessary services. Fool me once, shame on you. Fool me twice, shame on me. Will never go back.

So far, no complaints. I’ve always been treated professionally and courteously … minimal expectations.
Each time I’ve brought my car in, I’m provided with a replacement vehicle — they are even willing to do pick up /​drop off of replacement car to your home /​work.
My car seems to be well taken care of which includes a wash /​vaccum and a plastic seat cover over the drivers seat. They call frequently to remind you of your appointment and when your car is ready.
This location also has a lounge area with complimentary drinks /​snacks and 4 flat screen TV’s with which to overload your senses whilst waiting for your car.

I love my 50K mile warranty. I make sure to take advantage of it everytime. Whenever my car tells me to schedule either service A or B, I make sure I let them know EVERYTHING that I want checked.
My last experience with them was not so good and the following were deal breakers for me:
— I had gas left (¹⁄₈ of a tank or so) in my tank but when I picked it up a couple days later, the empty light was on. What? Why? How?
— Radio was preset to Wild 94.9 on full blast which by the way is not a station that I listen to so I know they’re fiddling around w/​all the cars. Seriously?!
— A bottle of empty water bottle was thrown casually on the floor in the passenger side and a dirty used crumpled up napkin on top the passenger seat.
I had to think are the service guys taking cars that are not theirs to lunch? I’m sorry to have to use the word «ghetto» but that is how I will describe that experience.
To be fair though, their service was good prior to this experieince. I appreciated the night drop off. I just drop off my car afterhours and put my keys in an envelope into their box and it’s ready a day or so later. Plus their complimentary car rental is a MB which is nice. I had to add a star for that.