Midas / SpeeDee Oil Change

We had multiple problems with this shop. We brought our cars their multiple times and had bad experiences. My husband brought his truck there 3 times in a year and each time they said his brakes needed to be replaced completely. Our last experience there was the worst. After bringing our vehicle somewhere else, we found out that Midas put in a part near the steering column completely backwards 180 degrees.

I got taken for a ride at this place. I dropped my for servicing and after 30mins I got a call from them saying I need 3 things repaired (including break fluid, spark plugs etc) worth $ 370 which are absolutely urgent. The person who had checked my car and replaced my tires a month ago, had said it was in great condition. But given how the Midas guys stressed these were absolutely necessary I went ahead. They said they had inspected everything and vacummed my car. Well that was not true since the car was definitely not cleaned, and the break lights were not working. I obviously did not need any of those repairs.

Too bad I can’t give negative or no stars. Had a $ 650 brake job. When I had problems with the brakes sticking, they told me it was the transmission, WITHOUT looking at the car! Unbelievable. Went to another Midas to check and they tried to call this place. This Midas was totally uncooperative. Will not send my invoice or give details for reference. Unprofessional.
Avoid at all costs. Midas shops are franchised so others cold be good. Do not go to this one.

Really bad customer service. I went to get an oil change today. Was told will have to leave the car as it will take 3 – 4 hours. I dropped the car at 10 am. At 1:30 pm when I called to check I was told that then might not be able to work on my car today. I was then told that they had mentioned to me that there is a 50 — 50 chance of my work getting done today, which is a complete lie. Why waste customers time when you do not know your job.
Why is this place even open? Really deserves 0 starts.

I was a little worried after reading the bad reviews but I had a great experience here. I came in with an appointment and they did a brake check ($ 40). An hour later told me they needed to be replaced (which they did). Two hours later, I get another call saying it’s done. They even waited 10min after because my ride back to the store got lost. Really nice experience.

I don’t even know how to write this review when I didn’t receive ANY service! I scheduled an online appointment for this afternoon between 5:30 and 6:00. I even took time off early from work so I could get there on time. I drive by at about 5:35 and I see the garage doors already closed. I come around on Washington to turn into the driveway and EVERYTHING is closed and locked up. So I’m confused. I made it within the first 5 minutes of my appointment window, they’re supposed to be open until 6PM and yet they’re completely closed and all employees are gone. I hung out a little to see if anyone was still there, NOPE!
If you have an appointment scheduled and you confirmed it, shouldn’t you have someone there to honor that appointment? I think that’s Customer Service 101.
So now I’m stuck trying to get an oil change for my car on a Saturday which is probably going to be super busy. There goes my weekend.
I’d say don’t give them any more business, but then I don’t even know how good their business is since I never got any.

I moved to Fremont 5 years ago, and since Midas was around the corner from my house, I started taking my cars there, which was the best decision of my life. Rich Garcia is just the best. Him and his mechanics have always taken really good care of mine and my husband’s cars. We’ve never had to worry about taking our cars back to get rechecked, because our cars have always been fixed properly the first time. Against my better judgment, I went elsewhere to have my water pump fixed on my car and as well as paying more then what Midas quoted me, they didn’t even put my serpentine belt back on the right way. I called Rich right away to tell him my problem, he told me come straight in and the problem was fixed in less then 10 minutes. I highly recommend if you’re in need of car repair, and are looking for some great mechanics take your car to Midas. I will NEVER take my cars anywhere else after this experience. Thanks Rich!

Have been going here for years but they lost our business today. Today, my son took the CRV for us, with our own oil as we always do, and was refused service.
There were no other cars in the bays or waiting, the store has our car license and a history of doing this service with our oil because they keep computer records on site and they have done business with us for years. I expected honest service. He was told he would need to purchase oil and that their policy was to not allow outside oil purchase which has never been true in the past. He came home without getting the service, and since no other customers were around it was a bit surprising and a little uncomfortable for him.
What he was told by the staff today has not been true in the past. I always bring my own oil and have never had a question at this store, which includes oil changes I had within the last year.
It could be that the guys working there had no idea what the policy is, but I think it was short sighted and pretty shady behavior to not treat him well. If I can’t trust you to deal fairly with my son, I don’t want to return. Because I have been treated fairly in the distant past I will gave 2 stars, but I really think today’s behavior and the last couple visits have gone from unfriendly to bordering on fairly terrible. My suggestion: try a little harder to be welcoming.

Horrible service. Only reason I am giving 1 star is there is no option to give 0 stars.
This is a place where they need to learn customer service 101. The person at the office desk has a «dont care attitude» and is extremely rude. When I told them I would not like to get the brake job done through them, her attitude completely changed. She didn’t even give a time when I could get my car back from them.
The mechanic hurls abuses and curses customers with F-​words just because I decided not to do the brake job with them (i did pay the 39 $ brake evaluation fee) as i found them super expensive. He then comes and throws the key on the table and gives a stare as if he is the boss.
Nobody deserves such a treatment.

THE ONLY REASON THEY RECEIVED A 1 STAR IS BECAUSE THERE WASN’T ANYTHING LOWER AND AT LEAST THE ASSISTANT IN THE OFFICE WAS A PLEASANT.
We have been a customer of this Midas for years and always had great service. The Guy behind the counter was always so warm & nice. BUT TODAY THERE WAS SOMEONE NEW. We made an appointment for an oil change and tire rotation. When we arrived we were approached by the new «behind the counter guy» with no smile or good morning. I told him we had an appointment at 10:30 and he okay, I’ll take the keys & meet you inside. So he came back in and asked me to sign without explaining why I was charged $ 29.99 rather than $ 24.99. I asked and he gave a very arrogant response «well you’re getting 6 qts of oil instead of 5 and you have to pay taxes» Okay fine. Then I asked, so how long it would take. He said «at least an hour». Wait what! Speed Dee oil is not so speedee. I said that doesn’t make sense, why is it going to take that long. I was told it would only be about 20 min or so. It was then he attacked with «who told you that, what is there name. Its always been and never will change». I was mad because I didn’t have time for an hour.
So again, we had an appt and I arrived 10 min. early and I saw there wasn’t any spots in the garage for my vehicle. The Front Desk guy was lolly gagging around with another customer and no one was tending to my vehicle. So I was trying to be patient and wait. Then 10 minutes past, nothing. 15 minutes past my appt time, The front desk guy and another service person decided to detail another customers vehicle and still no one was touching mine. I waited a couple minutes and still nothing. So I asked for my keys since my appointment was being ignored. The «behind the counter guy» handed me my keys and said «have a good day mam» in the most sarcastic & arrogant tone. No apologies, no correcting of the situation. As I was pulling out he was looking at me laughing and shaking his head. I told him he was rude and has terrible customer service. He said that my car was getting ready to be serviced and it would only be 45 min. Wait, didn’t he say it would take at least hour? Then he said again «have a good day mam, have a good day» laughing.
We will never go there again. We went to Super Lube and was immediately greeted with a smile and done in less than 10 min.

I had a nail in my tire and came in without an appointment. Rich (the owner) came out and was super helpful and squeezed me in. Totally saved the day! Especially since it was memorial day weekend. Very polite and fantastic service.

I did my own tune up last month, and they told me I needed new spark plugs after an oil change. They also said my oil pan is leaking, which I find hard to believe because I’ve never needed to add more oil between oil changes. Also, after getting my car back I noticed a LOT of dirt (or oil?) on my car, seems like they just wiped their hands on it if it got dirty. Also, the cashier said she was giving me a deal (but didn’t say how much of a deal or how much I was saving?) Definitely not going here again.

Went in to have the brakes checked because there was grinding noise from time to time. They told us that the brakes were fine and did not charge us for the visual inspection. Appreciate them not taking advantage of the grinding noise to sell us something we didn’t need.

The archetype of the worst you [dont want to] hear about car mechanics. gross incompetence only outmatched by utter insincerity to the customer.
Took my mercedes E430 for a diagnosis because of a rear rattling sound. The following are the series of diagnoses/​fixes:
1). I was told it was because of a faulty control arm. got it replaced. Close to $ 1000.The problem was rectified, but reappeared in 2 weeks.
2). This time i was advised it was because of rear shocks needing replacement. Bought the parts as advised, and got it fixed for $ 300 as quoted. Problem was again rectified. Reappears in 2 weeks.
3). This time I am advised it’s because of a faulty «spring».
Obviously the fixes were unnecessary and incorrectly diagnosed. Close to $ 1800 later, my original problem remains exactly identical.
I am very tempted to presume a hint of dishonesty in the transactions [I still havent figured out what is the «thing» they fix that suspends my issue for about two weeks. I have a feeling it is this «spring» they are suggesting on try#3]. But i shall leave it at that reflection.
Advise caution on involved fixes. Use them for oil changes on the weekends.

0 stars would be a better review. Last time we had car here they misplaced our tire locks. This time manager duty could not even give a simple Yes/​No to oil change for our car. After clarifying twice that I was not looking for the oil change in 2 hrs but by end of their day he still said we will take the car but not promise to get it done. On top of it they were rude about the whole situation as if they didn’t care about the business. What’s the point of taking the car for service then? Looked like the manager and front desk staff were not happy to be there on a Sunday. Sorry that’s extremely poor customer service by any standards.

Very poor customer service and tried so hard upselling me bunch things which I didn’t need. Took forever whole day to get the brakes changed and charged me ridiculous fees for a brake job using cheapest and worst parts I later found out.
Stay away.

My cars engine died on the fwy and It let me coast all the way to this Midas station. I was going to be late for a very important meeting as well. The owner, Richard was nothing but exceptional in helping me immediately verify the cars diagnosis, locate & personally drive me to a rental car place. He wouldn’t even accept any $ from me for his personal gas. I ended up buying a new used car but he let me store my vehicle in his garage for 1 ½ weeks so it wouldn’t get vandalized outside while I was trying to sell it. I sold the car & the tow truck came to get it. I can’t believe the extreme kindness of this owner! Customer service isn’t dead people, just gotta know where to find it. You’ll find it here! Thanks again, Richard!

Worst service ever!!! Look what their manager sent me when I refused to go back because I don’t trust their dishonest work… this is copied and pasted. Also look how this same user (the manager) made a self 5 star comment on this lousy business of his:
Hi Paul, K. m F. sent you a message on Unilocal:
Subject: Brakes two
«Like a normal individual you would have brought your brakes and brake pads brake rotors whatever the case may be long before they have destroyed one another furthermore you should have purchased the new rotors upon purchasing Pads as new pads will be destroyed fairly quickly and furthermore I’m fairly certain based on ur own words that we replaced the pads without the rotors as per your request and the only way we d ever install pads and not rotors or recondition would simply be to get rid of overly stated uninformed uneducated broke bastard like yourself but don’t quote me on that. My name is mark come and see me just for fun I will give you my unadjusted unmanipulated standard quote bet I prove you wrong. You’re just bitter Cuz you’re a frugal on and when it comes to automotive brakes frugal is just more like fucked. Thanks no hard I even have a fifty dollar coupon with your name for you’re next brake job.»

DO NOT COME HERE! Liars and Cheats! Multiple bad experiences. We have lifetime Oil Changes (program is now gone, but we have it grandfathered on 2 of our Vehicles still). It’s obvious that they do not want to deal with us since they make nothing from changing our oil. They constantly want to upsell (ie: Transmission flush and replace, brakes, etc…) I always tell them that I have a mechanic who does our major repair work, we use Midas to simply change our oil. Whenever they tell me a problem that they see with our vehicle we take it down to our mechanic who ALWAYS tells us… it’s fine, there’s nothing that needs to be done.
On one oil change, we got home and I noticed that it smelled horrible when getting out of car, I took a look under hood and noticed that oil sprayed all over engine and under hood. Looked more closely and noticed that the dipstick was never replaced and was missing. Called Midas and they told me to come on down, and that they had it in their shop… Ooops they apologized saying it was a mistake.
It’s gotten more frustrating because now they apparently don’t want our business… At least on weekends… (Even if they are slow). They will check us in and say they can do the job, but once they realize that we have the lifetime oil change they backtrack saying they are busy, and that we need to call in to schedule an appointment, and that they only do lifetime oil changes Monday — Friday. NO WEEKENDS? I never signed up for that! They claim that it was on the contract and go to back and read it. I do recall it saying to call to schedule appointments, but nowhere does it say that work can not be done on weekends. We usually call in before arriving to see if they are booked up and if they have any open stalls.
Be forewarned, if you come to this shop be prepared to see a padded invoice with unnecessary repair work. Before agreeing to the work, I strongly recommend getting a 2^nd opinion from a trusted mechanic.

I had oil change with this place twice. The first time was 5 months ago and the second time was just this morning. My experience with this business is awesome! The owner is very honest and friendly. He wouldn’t push to sell stuffs. Staffs are super nice and friendly as well, they made sure to clean my front and rear windows before I drove out. Price is reasonable ($ 30 for compact car). They also take appointment so I was able to finish everything in 30 minutes.

They changed ownership at the beginning of this year so I don’t think it’s fair for this new business to have such poor overall rating. Maybe Unilocal can do something to get rid of the old ratings?!?