Pegasus Dry Cleaners

Nothing like trying a new dry cleaner to have your clothes end up in worse shape than when you first brought them in.
I was supposed to get my clothes in 4 days but I thought to give them enough time, first time to try this place. So after 2 ½ weeks, anything they said they were going to do, (repair the buttons, clean a stain) didnt get done. The clothes have not been cleaned properly. Lint all over my coat. I dont know how long they have been in the business but it looks like its their first time to try doing this? .or just didnt care. A lady named Veronica, who rang me up (she said she’s new) apologized and got a lint roller and started cleaning my wool coat. Then she grabbed a sweater pumice and started using it on my Northface black sweater. OMG! I told her to stop it made it worse. very frustrating!!! I asked for a discount. Veronica mentioned it to Trudy, an older lady who works there and this lady gave me attitude. Told me its the «fabric» that is to blame! Ahhhhh! Not going there again… Go elsewhere if you don’t want a hack job or mediocre work!

They are friendly and quick and efficient. Never habe any trouble or missing clothes here. Its nearby and the prices are competitive.

STOP! if you value your possessions, do not take them to Pegasus Cleaners?
I took custom, lined, pinch pleated drapes in to be dry cleaned. Employee was unsure what to charge-​which was my first red flag. A week later I picked up drapes. They are now 4 to 6 inches shorter. You can see my patio under the short drapes! Lining hangs lower than the drapes. No smell of solvent evident. They appeared to have been washed and fluffed. They were hung on oversized standard wire hanger. not the appropriate hanger. Pegasus requested opportunity to try to remedy the length. I was then asked to allow them to hang for several days. After hanging for a week they still have not «relaxed». They offered to dry clean more items to absorb the original charge of $ 84.00. Why would I allow them to ruin more of my items. I expect charge of $ 84.00 to be waived and compensation for replacement! NEXT STEP… small claims and perhaps standing out front of business warning future customers to be very cautious. BE WARNED!
Would give negative 10 stars if it were possible.

Amazing place and service no matter what. I have a bad habit of taking my husbands cloths all at once at the last minute but they are always quick and put me in for an early pick up. The price is fair so is the work. Thank you wallie and the team keep up the amazing job.

Excellent service. They deliver on time and quality. I have been using them for last 8 years.

Best dry cleaner in fremont there a organic Green cleaner same day service is available to I found that out the hard way I almost missed my flight trying to pick up my clothes I dropped them off at 930 and they were done at 2 and luckily I made my flight and my clothes were ready on time I love this place and my clothes don’t smell like chemicals when I get them back.

I just moved to Union City from San Jose and was looking for a close and inexpensive dry cleaner. The owners seemed polite at first and gave me a first-​time discount. Some of the people seemed to have difficulty understanding me, so I gave them my drivers license instead of trying to dictate my name for my order. I got the receipt back and they had my middle name as my first name!
The dry cleaning took a while, I want to say at least 4 days. When I got my clothing back, they had PINNED my skirts to the hangers! They left a hole in my skirt! Ahh! Not going there again. I have dirty clothes that has sat in my trunk for a month because I’d rather go a while until I can find another dry cleaner than take the clothes to this place again.

My experience is similar to Ann’s. One day ownership changed and I decided to give them a chance. I normally take all my shirts and pants for laundry. You can’t screw that up. Well, recently I took a coat for tailoring and and shirts for laundry. They quoted a price and off I went. When I returned they tacked on another $ 20.00. I asked what that was for he said it was for tailoring. I said what about the price on the quote, he said he told me that was just for cleaning the coat. I then told him he never told me that because it was not him who took my order the day I brought it in. Needless to say, it’s over. I don’t like someone trying to jack me up.

Wow. I used to LOVE going there before the previous owners sold this place. The previous owners were kind, knew how I like my pants altered, were reasonably priced and always had my stuff done on time. The new owners jacked up their prices, but were kind, at first. Since this location is close to home, I stuck with them. I had them hem a few pairs of pants and yeah, I liked their quality of work. (I buy pants frequently as I am addicted to shopping) So this one time, I had them hem a pair of pants… ok, I liked it-​till the hem started to come undone. So I took them in and had them re-​sewn, which they did free of charge. But, when I tried to wear these pants again, the hem had come undone! You’re probably thinking I wear these pants a lot and that the wear was normal, but I assure you, these pants I rarely wore. So, I bring em back and explain that this is the second time I’m bringing them back to have them re-​do the hem… and the guy tried to charge me! I was like, «Are you kidding me? This is your mistake, fix it.» He grudgingly agreed, I picked them up a few days later… and have never been back since.