Provision Optometry

Dr. Cheung is running a great little practice. She knows her stuff, is through and best of all, patient! I live walking distance, which is great for me, but even if I didn’t, I’d come back. Her parents at the front counter are friendly and they do their best to provide you with quality help. I wish there were greater selection of eye-​wear, but that’s because I prefer really funky frames!

This place has recently turned a horrible experience. I used to come to Dr. Cheung for last 2 years for glasses & contact lenses. I recently came in for contact lens fitting & got a pair to try on. I got busy with «my life» & when I called the office after 3 weeks to talk to doctor regarding some issues, they refused to give an appointment. The staff was rude & all they could say was to buy lens now. Moreover when I went there to see doctor, I had to wait for more than an hour. This place is totally a scam !. Once they get the money, don’t expect anything from Dr. Cheung.

I found Dr. Cheung while I was living in Fremont. It was close and covered by my insurance. I have since moved to Pleasanton, and I still go back here for exams and my contacts and glasses.
The office is nice and clean. Dr. answers all of my questions and is very friendly.
I wanted to write a review because I was reading other reviews about the «front desk workers.» The people working the front desk are her parents. They don’t speak the best english but I like the fact that it is a family run operation and that her parents are trying to help. Reading these reviews kind of irritated me! Geez people.
Overall, this is a great place to go for your eye needs.

Shout out to Dr. Laura Cheung for her amazing patients with me as I asked a million and one questions. She even showed me a picture of the back of my eye. Her selection of frames was a nice surprise. She had them in 7 days after my visit and made sure they fit. I must admit she seriously changed my life. When I got my new glasses I could see the world and it felt like things looked 3D. I feel like I can see the world again. A+ service, price, selection and sense of humor.

I have been getting my vision check ups with Dr. Cheng for a few years now and I am extremely satisfied! She is very sweet and has a good sense of humor. I would definitely recommend her.

Dr. Cheung is very sweet and professional. I like how I don’t need to wait if I arrive on time for my appointment. Only complain is, she gets annoyed when I told her I won’t order the contact lens through her clinic (well, they are cheaper if when I ordered online).
The front desk staffs (her parents) do speak English but not fluent, I often need to repeat myself couple times so they can understand my words. Most of the time, they sound grumpy over the phone too.

Fremont residents are fortunate to have a number of experienced and skilled optometrists (and dentists), so I feel relieved to have the services of Dr Cheung for my annual exam and lenses/​glasses fitting.
Dr Cheung was patient in answering my many inquiries, and suggested I participate in a manufacturer’s rebate for the lenses I ordered through ProVision. Sure I could have taken the prescription to Costco or elsewhere, but I’d like to think of this as an opportunity to give back to the local mom/​pop stores like ProVision. Further, I’ve called back for questions and have found Dr Cheung very helpful in reviewing details without having to set up an in person consultation — I don’t imagine the big box stores would be capable of such service.
As my supply of contacts will be expiring soon, I look forward to getting another exam and a renewed supply of contact lenses :)

They have a good selection of designer frames, but very limited variety when it comes to basic ones, especially square shaped small frames.
I generally like to take my time and thoroughly check stuff, before I actually buy them. But I felt I was being rushed at this place. Also, the lady can keep pushing you to buy the more expensive glasses, constantly telling you how nice they look on you, even after you have clearly told her, that it does not match your style. However after spending some time at this place, I finally found a frame of my choice. The frame along with the lens and anti-​glare cost me a total of 240 $, so I did have to spend a small amount out of my pocket, since the amount exceeded what my insurance covered. My glasses were ready in 10 days, so not much waiting time.
If you like to browse through stuff without someone constantly breathing down your neck, this place is NOT for you. Try the one at Walmart (Albrae St) instead. Since Dr. Cheng’s eye clinc is also inside Walmart, you can have the consultation and frame selection done at the same place (although Dr. Cheng is in no way related to the store that sells frames, which is actually an advantage, since you don’t have to go through any unnecessary marketing). Read up my other review on Dr. Cheng to know more.

Contact lens exam, using VSP insurance
Pros:
Nice clean office, good location. Didn’t have to wait to be seen when I arrived.
Dr. Cheung was friendly, compassionate and took the time to thoroughly explain and answer my questions.
They have new equipment — so she doesn’t use the «puff» machine that blows air in your eye. So, you should go to her just because of that. :)
Cons:
Didn’t particularly care for the front desk people. They weren’t unpleasant, but not friendly either.

Dr. Cheung is super sweet and nice, but the experience at her office with the front desk people made the experience less enjoyable. When I called to make an appointment or to inform her I was running late to my appointment, whoever took the call was borderline mean, so I wasn’t too happy with that.
Besides her front desk folks though, Dr. Cheung herself is worth 5 stars. Super sweet and friendly, and was great about explaining everything about procedure and what my insurance covers etc. and was not pushy about me buying new frames.
I would definitely recommend her as an individual, but the front desk definitely needs improvement.

She is the best! She is very thorough, very informative, and very friendly. She takes the time to explain things to you and finds ways/​examples to help you understand the current condition of your eye.
She gives you all the information needed to make an informative decision about whether or not to get glasses/​contacts and does not pressure you into getting one.
Her staff is just awesome as well!

LOVE LOVE LOVE Dr. Cheung!
She performed a very thorough eye exam for my dad and me and took the time to explain everything in detail so that we both felt comfortable. She made us feel like she really cares about the health of our eyes.
I just love the way Dr. Cheung runs her business. She puts time aside for her customers and gets the job done right the first time.
Dr. Cheung is awesome!

Dr. Cheung is amazing when it comes to finding the perfect contact lenses and glasses. She always gives you a thorough eye exam and great options for contact lenses and cleaning solutions. She is very professional and her staff are friendly and accommodating.

I haven’t been to the eye doctor in over 10 years and prior to that I had only military eye care so I have no recent or real point of reference. My appointment was great.. She explained everything, answered all of my questions and I felt like I was in good hands the entire time. She has a nice selection of frames as well as sunglasses at all price ranges and walked away with some great eyewear that was within my budget. My wife made an appointment the same day so looks like I’ve found my optometrist!

I will say Doctor Cheung is great! she is so professional and easy to talk with.
You should go this place to do your eye exam. ^.^

Dr. Cheung was a great choice for my annual eye exam. I did both my exams for contacts and glasses because I needed to get a new pair of glasses even though I normally wear contacts more often.
My exam was thorough yet painless and what others have written about Dr. Cheung being very nice, polite and willing to take her time during the exam is extremely accurate. Other optometrists I’ve gone to in the past would tend to go through the exam quickly whereas Dr. Cheung was very helpful in helping you find the «best fit» during each part of the exam.
I looked through Unilocal and called around quite a bit before deciding on ProVision and I’m glad I did. Walmart and Costco do not take VSP which is my insurance provider. Costco referred me to another Optometrist in Newark. The benefit of not having to go to Costco and Walmart is that I get the more private and comfortable feel of a smaller optometrist office which is generally very quiet in comparison.
The office is located in a smaller shopping center but there is usually still plenty of parking available. I would definitely recommend Dr. Cheung to anyone in the Fremont area looking for a optometrist.

I scheduled an appointment with Provision Optometry last summer (2009) to renew my prescription for contact lenses. It was very easy to schedule an appointment, my exam went by very quickly, they answered all the questions I had, and out of the half dozen other places I called before contacting Provision, they had the lowest price on exams to boot. I also called in a month or so later because I had lost my exam receipt which I needed to have in order to submit a contact lens rebate, and the staff at Provision was kind enough to send it to me by mail, saving me a trip back out to their offices.
Fast. Professional. Great value. Awesome customer service. You can’t go wrong. Highly recommended all the way around.
UPDATE 01÷03÷10:
Visited in to renew my prescription a few weeks ago. Great experience, exam went by without a hitch, and the doc even sat with me and gave me her opinion/​understanding of laser eye surgery and the different options available to me after I had inquired about it. Great service, great advice, I will definitely be back in the future.

I went here for my bi-​annual eye exam because it was highly-​ranked here. I was not disappointed.
Dr. Cheung was very methodical & easy to talk with. The exam was reasonably-​priced. I get my glasses elsewhere, and was very pleased when she didn’t push me to look at her selection after I mentioned it. She even gave me a copy of my exam documentation in case it helped with ordering new glasses!
In and out in under an hour. Great place to go.

I have been going to «Dr. Laura» for about 4 years now. I started going because it was very close to where I lived, (I’ve since moved).
Dr. Cheng is very thorough and I never feel rushed with the process. I get designer glasses since I have to wear them all the time and it is important for me to be able to make the decision without pressure.
I like the family business feeling of the place. Its pretty laid back.

I went to Provision because it was close to my office. I needed an eye exam and also, I had to spend my FSA fund before I lost them. I got fitted for contacts, which I have been avoiding because I can only use the semi permeable ones, but the optometrist, Laura Cheng, made the process as painless as possible.
I spent a lot of my FSA money on frames and later, contact lens solutions and washes so it worked out. I am deducting one star only because the selection of frames is not as extensive as I like.