Quality Fence

Joseph the estimator was a no show no call at 5 pm today — do not waste your time with these clowns!

The guy doing the estimate showed up a half hour late and rushed through our yard in 10 minutes and took off without asking us any information on what type of fence or how tall we wanted our fence he even left out that we have two gates in our yard. He gave us a completely inaccurate estimate and was lazy and wasted our time.

Scheduled the install two different times, no show, no phone calls or email. Had to call and see what is going on. Will not give a third try.

SUMMARY: Quality Fence did a FANTASTIC job on my new fence and I couldn’t be happier! I worked mainly with Vicki (office) and Seraphin (foreman?) and both were great throughout the whole process. WONDERFUL customer satisfaction and professionals throughout the entire process.
STORY: I needed all 3 fences around my house completely replaced. I went about getting bids and ended up doing 5 separate bids. Of these bids, 3 of them were from actual, professional companies. The other two were the old classic «I know a guy».
I ended up picking Quality for the following reasons:
(1) They are an actual FENCING COMPANY. Everybody has a friend who «Knows a guy» who does fencing. The problem is, if something goes wrong or you are unhappy with the work, you have little recourse and are at their mercy if they want to fix the problem or not.
(2) Quality offers a 5 year warranty. Although I’ve seen a 10 year for fencing, there are many companies without any warranty. So this was acceptable.
(3) I asked for sample job sites — I wanted a couple of local jobs they had done so I could check out their craftsmanship on my own. They gave me locations close to my house and I went to take a look. Overall, they were good, solid fences that looked nice. I had one issue I didn’t like, which was that the concrete was kind of sloppy around the posts. It basically was a rather large mound around the post, going 5 – 6 inches up the post. It looked like a giant anthill. I spoke to Vicki and she pointed out that this was sometimes requested by the home owner but that they’d make sure it looked nice for ours. In reality, the sample fence was under a hedge and on a hill, so it was probably done for stability and aesthetics weren’t as important. [More on this later]
TIP: Make sure to ask for sample fences — They’re outdoors and don’t disturb the home owners, so don’t be shy to do this. A good company has nothing to hide.
(4) They were the cheapest of the professional bids I received. — Notice I put this last. The «cheapest» isn’t always the best. After all these other conditions were met, I considered the pricing.
THE JOB:
The morning of the installation, the guys showed up on time ready to work. And work they did. They were very efficient and wasted little time. No issues with any laziness or slow work here… these guys mean business. They cleared out the old fence and even cleared a lot of brush and weeds that were in the way. Since my fence was literally on the ground, I hadn’t kept up with my gardening very well =\
That first day, they got 2 of the three fences up with posts and the panels around ½ the way.
They were 90% done by the end of the second day and needed to come back the third day to finish the gates and install the locks (I went with a bolt system that requires more work).
ISSUES, RESOLUTION, and SATISFACTION:
Two issues came up during the job and Quality addressed them quickly, without hesitation, and professionally.
(1) A retainer wall needed to be built because the previous «system» of retention were 50 year old railroad ties that were rotted and falling apart. The bid I received accounted for PART of this but whoever did the bid didn’t realize how extensive a job it was going to be. I spoke to the guy working and he said I needed to speak to the office. Vicki told me it would cost more (less than $ 200) initially, but the next morning told me they had decided not to charge me since the mistake was during the bid. MAJOR CUSTOMER SATISFACTION POINTS AWARDED
(2) Remember that concrete around the post issue…
I spoke to Vicki ahead of time about my concerns. She emailed me to tell me that she’d inform the workers. Somewhere in there, the message wasn’t understood. They had domed the concrete up around the posts on one side of the house and it was running out onto the sidewalk. My wife was there (and knows I’m picky), so she said something to them. They said it was to make sure water doesn’t pool around the post. Makes sense… but looks like crap on my sidewalk. To their credit, on the OTHER side (they hadn’t done it yet), they made it look better.
When I got home, I REALLY tried to ignore it… but couldn’t. Especially since I had voiced concerned ahead of time. So I emailed Vicki. To their credit, they fixed it the next day without question and it looks great now. Again, SATISFACTION to have my concerns immediately addressed and fixed.
So thanks Quality Fence, you guys did a great job. Definitely recommend them!

I called them yesterday and spoke to a nice person who scheduled an appointment for me from 9am-​11am this morning with Joseph. Vicki called at 9:54am and left a message said he would be 15 minutes late. Joseph never showed up. Not good…

Great people to work with. Good communication and competitive pricing. The quality of the work is good and no problems. They came and completed the job in one day on schedule. I would use them again.

We used them 11 years ago for the fence on the other side of the yard and were very happy with them. We just used them for the other side of the yard and are just as happy. NIce communication, had to leave a message, they called me back promptly. Came out for the est as promised and provided everything we needed. Did the job in one day no problems, cleaned up when done. I have ZERO complaints they were wonderful.
Brian

Quality Fence lives up to their name. They did a great job and did it exactly the way I wanted. I even wanted a tricky tapered lattice on the top of the fence, and it came out beautifully. I had other fences in the front done by Fremont fence that weren’t done with the quality that Quality Fence does. Great job!

Brought them in to replace one side of our fence a few weeks ago. They did a reasonably decent job — but left a few slats loose. I ended up fixing it when I got back home. Not a big deal.
A few days later I try to reach them to bring them back for the other side of my fence (second neighbor). Left them 4 voice-​mails over a period of 2 weeks and a handful more of calls that went unanswered. No one calls back. Finally, on my 5^th attempt, someone (Tim?) picks up. I inform Tim that my calls have gone unanswered and am wondering if they are accepting new business/​projects. He says I am rude (excuse me?) and that he is very busy and that they have been in business for 21 years. No apologies for not returning calls, no interest in getting feedback on the job completed.
They just lost a customer, a potential repeat customer and reference. My advice — «Unless you have no other options — take your business elsewhere! Rude customer service and unresponsiveness is not the hallmark for sustainable businesses»

they replaced part of our fense 2 years ago, they gave an accurate estimate and did a pretty good job

I got four estimates for a small fence and gate project at my house and selected Quality Fence because they had the best combination of promptness, knowledge, understanding and price, or so it seemed. While the owner, Steve, jotted down my general requirements, detailed specifics were not. However he assured me his crew would be flexible with providing me the types of locks, and the cutting of the fence to provide a simple sweeping curve, that I desired.
When the crew showed up, they seemed to be unprepared or initially unwilling to make the simple modifications, and they only brought one single $ 3.98-type latch for the gate that opened with a string (I’d asked for some front and back locking mechanisms). Worse, the spokesman’s Hispanic-​English was such that we weren’t able to communicate properly. Further, it appeared as if they were trying to have me «settle» for a type of fence construction that wasn’t ideal — regrettably with the language barrier it was just too difficult to tell. Obviously since it didn’t look as if they could give me what I wanted due both to some material inflexibility and ability to communicate, I felt entirely uncomfortable with them doing the job. Desiring to work things out I asked them to wait while I called the shop so I could voice my concerns. Although earlier, Vickie had promptly called me back when I left a message that the crew was almost an hour late, this courtesy was not again returned when I left the message that I was having some on-​site problems. Because of all this I was compelled to dismiss the crew and hired my second choice independent contractor. BTW, I never did receive a call back which leads me to believe the company is not interested in improving things for future customers and hence their business.
I’m sorry to write a negative review but I felt it important to at least caution others that no matter if by Quality Fence or any other firm, they should ensure that the project is completely understood and clearly transmitted by the estimator to the crews because the crews could — as was in my case — merely arrive on-​site with tunnel vision to do the job based on a brief, 10-​minute estimation.

We requested a quote from Quality Fence back in August. They came took the measurement and provided the quote on the same day. We also did a second quote with another fence company, which came up to be about the same price. One of the neighbor mentioned that one of the lumber yards recommended them so we decide to go with Quality Fence.
The job consisted of (1) 69′ section, (1) 49′ section, and a 6′ section (with a gate) board on board. The job took about 2 days… first day was removing the old fence and putting up the post. The 2^nd day was the fence boards and the gate.
The quality of the work was great and the site was cleared. I would definitely recommend this fence company to my friends and neighbors. Kudos to Jonathan (the estimator and supervisor), the actual working crew, and to Vickie (the office manager).

On 09/​20, we hired Quality Fence to build a 20 ft. of 6 ft. tall Redwood board on board corner fence. We found them in the Yellow Pages. They were featured on Extreme Makeover Home Edition and member of BBB. Johnathan Franco was our estimator. He was very efficient, friendly, and knowledgeable. He was the only estimator that uses the laser tape to give me the most accurate reading. Quality Fence charged me $ 24/​foot, which is the standard price. They also fixed my gate for free! They replaced the hinges and screws on the gate. He did not ask me for a deposit and told me to write out a cheque for the whole amount when the work is done. The next day, a team of 3 workers arrived in the morning. It took them about 4 hours to finish the job. They did a good clean up job and the fence looks great. I would highly recommend them.