Quest Diagnostics

This location is very crowded. If you’re planning a walk in, 6 am is the best time to come. Short line outside the door before opening and I got called in within 10 minutes. If you come at any other time, be ready to wait for an hour or more. The Liberty street location is way less crowded.

Wish there was a ZERO rating since the service was terrible at the front desk. After waiting 10 minutes in the ‘drop off specimen’ line (I was the only one in that line), the receptionist proceeded to tell me that I should just drop off my envelope in the mail. When I said I was asked to drop it off in person, she opened the envelope and proceeded to tell me that I would have to wait (again) like the previous customer who waited 20 minutes in the waiting area. Why wait in the ‘drop off line’ if you have to wait again in the waiting area? Receptionist said she would have to log in my specimen but it would be ‘much easier’ if I just mailed it. I asked where the closest mail box was and she shrugged her shoulders saying «I don’t know. I live in Hayward.» Ever hear of customer service? Hope managers will check this out and try to improve.

On 11÷10÷15 I make appointment for blood test for my son. Appt was 12:00 pm and I was there 11:30 am. When was my turn receptionist call me at 12 and she said sorry we don’t accept this order this is completely stupid behave for all labs why we are waiting there for long time. Why they don’t checked insurance and order for blood test same time when we are doing sign-​in on sign sheet.

I was at the wrong location and got great service. If I have 2 return, it will be here!

STAY AWAY!!! If I could give zero stars I would! Wait times are 1.5 hours +!!! I tried on 2 different days to have a drug screen done and each time I have been unsuccessful. I have a life! I can’t sit there for 2 hours to pee in a cup!!! Employees have no sense of urgency and this shows me that customer service is not their priority. Shameful.

Understaffed and underpolite. When I first came in I asked approximately how long the wait was. I was told «you’re behind all these people». The waiting room totaled 19 people. As I waited people that came in after me where seen before me. The wait was over an hour and a half. Which was ridiculous. I declined a job offer due to the service of this clinic.

Very very understaffed, miss considering the appointments, rude staff, do not consider that people who have been fasting and people with disabilities have been waiting for so long. There is not enough seating space and many people have to be standing in order to wait.

After reading the Unilocal reviews for this place, I was quite skeptical about coming here. However, since I was registered to go to this quest lab, I had to suck it up and face it.
To my surprise, I had a pleasant experience. It was a nice & clean facility. I came here for a drug screen urine test. I let the lady at the desk know I was there for an appt, handed my paper, and she politely told me to sign in and have a seat. I only waited about 10 mins before my name was called. Another friendly lady, Elizabeth, guided & directed me through the process of the drug screen. It took about another 10 minutes. I was in & out within 20 minutes.
I guess it’s a different experience for everyone but I had no trouble.
(Btw, my appt was on a Wednesday @ 10am. When I arrived, there were only 2 – 3 people waiting but when I left there were more people in the waiting room. Make an appointment!)

GET AN APPOINTMENT!
I was here this morning for a blood test. I called at 10:15am. Got an appointment for 10:45am. Reached there exactly on time. Did the paperwork and after 5 mins was serviced. Kinnari was the person who helped me — she was really good.
When I went into the lab, the wait was very long. All the walk-​ins were waiting for over half hour. I was in and out before the waiting people even got inside.

I’ve been coming to this location since I was a little girl. My 2 stars is mostly for the 1 – 2 hour wait WITH an appointment so don’t even think about showing up without an appointment because you will be waiting a LONG time, lol. Also this place is packed on Monday mornings and it’s the worst. Not soo bad on other days. I have a pretty bad phobia of blood and needles so this place was always a nightmare for me but at least some of the phlebotomists are friendly and make you feel comfortable. I like this building more than the one in Hayward but Hayward’s phlebotomists are much nicer in my opinion but the lab itself is kinda’ janky.

They do not answer the phone if you are a patient asking if they received your lab order. They only take calls from physicians or the Doctor’s office.

The receptionist and phlebotomist was nice, however, the wait here is atrocious. I waited an hour with four people ahead of me when I checked in for a blood draw. I don’t think I will be back.

This place is so slow! How many people do they have working here? I went to a different location and there was more people than there is in this location and the process of everything went by quicker.

Nice people but we have been waiting 90 min. Make an appointment if you can, problem is you can’t always make one if it is an urgent test. There has got to be a way to shorten the wait time.

Ok, COMPLETELY opposite my prior experience at the 2191 Mowry location. This facility is friendly, efficient, CLEAN!, quick, and efficient! Did I mention CLEAN? :-)
This will be my only lab I use from now on. Highly recommend.

This review does not reflect on the nurse that I see. She is in fact really good. This review in in regard to whomever sat at the front desk and don’t check message.
So I called to make sure the nurse that I need to see is there, but after a lengthy intro. message, I had to leave a message. No one calls me back. I called again later before I left work, no one picked up either.
Well, I had to drive from work to there. There was no one in line, I went straight to the front desk and asked for the nurse. The nurse/​receptionist just said she isn’t there and when she is going to be there. So I was a little upset already.
Then I asked if I can make an appt. He said I can, but then handed me a green business card and told me to call the number on there. WTHeck!!! So I was more irritated when I saw the same number I called earlier is list as Direct No. Is on the card. I said I left messages but no one gotten back to me so I had to drive all the way from work. The dude just ignored me, didn’t even appologize. He acted like I was speaking alien to him.
F***! I just wasted 20 mins to get there, wasn’t able to see the nurse to take care of my business, then another 20 mins to go home. What a waste of time and gas and mileage! And I’m thinking if I need to call and make sure if the nurse is there for my next visit. I probably had to drive all the way out here again.
Why don’t they just remove the phone number since it’s no use!!!

If one can enjoy having blood drawn. This was probably my best experience. The staff sass very nice and I was in and out within half an hour. I think this was the first time I haven’t ended up with a huge bruise on my arm so they get five stars! I made an appointment but was an hour early. Still was done before all the walk ins. I definitely suggest making an appointment!

MAKE SURE YOU HAVE THEIR DEFINITION OF «PROPER DOCUMENTATION» OR YOU’LL BE WASTING YOUR PRECIOUS TIME!!!
I was assigned this Quest Diagnostics location for a pre-​employment drug test. I thought I would be in and out of the center within 30 minutes. I had called the day before to make sure I would be able to do my screening there since my temp agency representative advised me to call beforehand to ensure everything was in place. I called and after a difficult five minutes of telling the lady on the phone the same information over and over, she said I would be fine and could drop in whenever.
Come the day of my appointment, I went to the counter and showed my paperwork and the lady behind the counter uttered the words I was dreading, «We can’t do this kind of screening here.» I explained to her that I had called the day before to make sure this exact scenario did not pan out. She kept telling me the same thing and told me I had to go to Castro Valley to do «this type» of test. My temp agency representative talked to her on my cell phone and the Quest lady told him the same exact thing. My temp agency rep was so confused because he had just sent someone there the day before to get a test done.
I had to bust my booty to Castro Valley to make sure I got my test done on time. The people there were extremely helpful and accommodating even though they were very busy. Funniest thing about that visit is the lady at the CV office said, «The Fremont office can do this type of test; I don’t know why they keep sending people here.»

This isn’t the lab I normally use, but I had to come here due to my company’s wellness assessment requirement in order to save money on the health care premium.
The place was packed, most were walk-​ins, but fortunately I had an appointment, and was called fifteen minutes after checking in. They have a special room for the wellness assessment, which consisted of height, weight, waist measurement, blood pressure and blood draw for a cholesterol test.
It was a very relaxed atmosphere, and the woman who did the assessment was talkative, and good at putting you at ease. I didn’t feel the needle in my arm for the blood draw. The entire examination took about ten minutes to complete.
If you go here, be sure to make an appointment, as the same people who were waiting when I arrived were still there when I left.

Never been a huge fan of Quest Diagnostics due to the lack of customer service. Most worker at Quest that I have encountered have always had a miserable look on their face. It is very clear that they hate their jobs and they don’t want to be there.
I went in for a urine test for school and the lady at the front desk took at look at my form and stated, «we don’t do this particular urine test!», I asked, «then why does the form say that you guys do?» I don’t know, but we don’t, so go to Castro Valley.
I stated, «I tried to call you guys several times but no one answers the phone.» The lady stated, «no one answers the phone in any Quest Diagnostics.»
Bad bad service. All I can say is expect to wait a long time and expect this to be like a DMV experience. If you try calling they will never answer the phone.