REI

My husband and I were helped by Will to buy our hiking shoes. We spent about 2 hrs with him to find the perfect ones! My shopping experience at this store has aways been pleasant and they understand your requirements and do not push over! Love the customer service and ofcourse the membership perks!

Garage sale pricing is outrageous!!! Be careful buying, you might end up paying more for a second rate/​used gear.

Big store. Good service but I came on a weekday afternoon and not during their sales so the store was practically empty. I’m not sure if I like their location though.

This is by far one of the best REI’s I’ve been to of the ones in the South Bay. It’s also one of the smaller ones but I think thTs what makes the customer service so great. Everyone genuinely wants to help you get the most out of your REI expierience

Best store ever. Prices are a bit higher, but with membership and much improved quality products that last a LONG time, it’s well worth it.

I have to say, this was some of the best customer service I’ve ever had! (And I’ve been lucky lately so this means even more!) I walked in the door and the buzzers went off. An employee walked past and saw me as this happened and I could tell she was just as shocked as I was. I showed her I had my fit bit in my hand that I was returning but she was more concerned about the weird buzzing noise. She said it was the first time she’d heard that sound before and then made a funny joke about me being the winner of the day! She helped me to the front listened to my story of my fit bit fiasco and helped by getting a manager to grab a new one. The young woman who did the return was super nice too. It was just an all around great experience and I actually felt bad for thinking it was going to be a hassle. If I was their manager, I would be proud to have them on my team. I’ll continue to patronize REI. Good stuff, good people, great experience.

Every time I shop here I feel like I’m dealing with sales staff that knows what they are doing. Super knowledgable and friendly. These guys know there stuff! I’m a member and it was the best 20 bucks ever! I never head out on an adventure with out stopping by to see all the new gear and get great advice.

I find myself coming here more and more for gear. You know what that means? I love this place!
There are things in this store that I haven’t seen in other REI stores. But despite how small this location is, it has all the essentials needed for any outdoor gear.
The staff are super knowledgeable and friendly too! I got myself a membership here as well, so I’ll be coming back more often!

Staff refused to measure our kids for backpacks. Just eyeball it said the manager. Small store. Lacks high standard of REI customer service. We won’t spend hundreds of dollars on gear at this location.

We came here to buy hiking shoes. David spent almost one hour with us helping us out. His knowledge about hiking shoes is fantastic. He was very patient helping us try out different shoes and explaining the pros and cons about each of them.
This store is a hiker’s paradise. They have everything — shoes, hiking poles, tents, backpacks, headlamps. Everything.

So helpful and so friendly. And very competent. Went in looking for a child hiking carrier and the person helping like really knew this stuff. Knew all the adjustment mechanisms. Knew how bag should position on you. Another time I went looking for a shade tent. They didn’t have what I was looking for per se but the employee even looked up options on
on his phone and really wanted to help. If you want customer service and knowledge and a great return policy, rei is the place to go.

I needed hiking shoes ASAP since I was leaving for Kauai in 3 days.
Don was really helpful and friendly. I could tell he was an experienced hiker and knew of the hiking trail I was planning on going on. He brought out the different types of hiking shoes and trail running shoes for me to try.
Not gonna lie, the hiking shoes were pricey especially since I got 3 pairs. I probably could’ve found cheaper shoes online or at their outlet store but unfortunately I was on a time crunch.
I’ll probably be back for their 5 star customer service and the Garage Sale. :)
Edit: shoes were great! Grippy and saved me from twisting my ankle on the trail.

Came here for the Camino de Santiago class and ended up trying on some packs. Excellent customer service, super friendly and laid-​back staff. Mark was great at fitting me with a backpacking pack and even gave me some great travel tips. Knowledgeable and approachable! The Camino speaker named Nancy, gave an AMAZING presentation on this spiritual hike. Wish I had more time to chat with her. Definitely feel more prepared after tonight’s visit!

Awesome customer service. Bought a Thule rack for my car and they helped me get the right fit and when they didn’t have a part I needed they called other stores to get it sent next day. When I got it one of the pieces was broken. Took it back and they exchanged it immediately no questions asked.
Very friendly staff and they know their stuff. Bring a co-​op is a huge plus too.

I had join REI at the Berkeley Store, the only one in the bay area, back in the 1960s when I was a young boy. It was called REI CO-​OP. For those members from that era, do you remember?
It is sad to see how high their prices are and especially when REI has competitors online with better deals. REI should consider price matching, but they don’t, because they make a lot of money and believe me they do. I prefer to buy from them, but then again, I got watch my wallet too. Sorry REI, and get competitive along with other vendors.

The REI buyer for this location has style. There are things at this location that I haven’t seen in others. I’d come back here again when in the area.

Despite the high prices of REI, this is still the only place I would go to for any outdoor gear. Whether it be for biking, hiking, camping, etc they have it all! Their entire store is very organized and it is easy to find what you want. And if you don’t feel free to ask any of the workers there. They are very easy to talk to and genuinely want to help you.
Occasionally they have good deals for their entire store which make anything you buy truly worth it. I bought my CamelBak Mule which was originally $ 100 for $ 75. I love their selection of bikes and accessories as I used to be a big bike enthusiast. They have everything from small kids bikes, to professional racing road bikes which is really cool to just look at. They also have a bike repair shop in the back if you need something fixed or if you just want a tune up.
Upstairs they have a huge selection of clothing that includes jackets, snow gear, swim gear, shirts, sweaters, pants, shoes, etc. Everything you need to enjoy the great outdoors is here. I know for some people the price can seem steep, but if you look at it, you’re getting quality products that will last a lifetime.

I came here during Memorial Day sale and it was pretty packed. They have interesting snacks which is nice. I don’t have much complaint except they have very expensive products. I thankfully get dividends back and if it’s less than $ 5, you get the cash back after you make a purchase.
Nice people and they’re helpful. They also offer trips so that’s neat too!

This is a small REI located in Fremont. The REI stores in the Seattle region are much better, but I don’t live in the Seattle area anymore. There are two levels but there isn’t a whole lot of inventory. There is an abundance of bicycles here though.
I returned an item and the cashier kind of gave me some sass when I was returning it even though I had the receipt that was less than a year old. I thought REI was supposed to have an amazing return policy?

I came here to buy my mom a Mother’s Day present. This place is huge! Love how there are so many different types of outdoor gadgets out for adults to play with.
They have a huge selection of all types of outdoor and sporting wear for both men and women.
They also have a huge selection of camping gear– from gas stoves, tents, to hiking back packs.
My mom is a biker and this is one of her favorite places to go to shop for clothes or biking gear. They let you try out prospective bikes which is very cool.
On the weekends they have different classes for people– such as outdoor school; for people who want to learn the basics of camping and the great outdoors.
Customer service is also great, all the staff is knowledgeable.
Overall you can find anything you need at this REI and if you can’t, they will do their best to direct you to another place or order what you need online.