Roadrunner Glass

It’s been 35 days and still no estimate for my window project. The initial meeting went quite well (or so I thought). Disappointed that my follow up inquiry has elicited no response. So many good reviews, I thought we would be signing a contract.

I have used Roadrunner glass for many projects over many years. Including shelving for a custom shelving rack, updating kitchen cabinets with glass shelves and frosted door glass. We did a custom 3-​panel, dual pane, laminated and tempered windows for a glass roof in a bay window as well as a glass shower install that had a challenging shape. There was a custom interior window and a built-​in cabinet door … basically they have been a partner in many of my projects.
They have great prices, can deal with challenges and have awesome customer service. Highly recommended.

Loved these guys! Quick to respond, came out as promised and reasonable prices. Luis had some great suggestions and we were able to take decisions quickly. The back office support was great too — Nicole was responsive, and even worked late to send me a quote as she had promised she would. The shower doors I ordered were installed earlier than promised and it was a perfect, clean job that easily passed inspections even though it was a tight space. They installed exactly as I had in mind (slightly outside the grout line to maximize the inner area) and without me even having to bring it up. I’ll definitely be using them again for any other glass needs.

Very rude and abrasive woman answered the phone. Seems like business is booming and Roadrunner has no desire to attract new clients. I’ve heard their work is actually good. Too bad I will never know I couldn’t even schedule and estimate.

It took more than one week to wait before getting a estimate. Another several days to get the prices. Another 7 – 10 workdays to get a call until it is ready. Finally after another 10 days, they installed it today!
They run a busy business and kept me wait and wait and wait. I thought I would give them 4 stars top. I was wrong. Juan and Louis did such a great job. They protect everything in the bathrooms. Good skills of course. They don’t even need to talk to each other and they know what the other need. They clean up after finishing. They are the best ones in my projects.
The price is a little bit higher than we expected. Supply and install 3/​8″ frameless shower screen 45 ½“x78″, no door, low iron and shower guard special, $ 1,497. ¼″ mirror 58“x38″ & 58“x30″ in two bathrooms, $ 450. We were actually hesitant to go with this company because of the price. After watching them doing their job, the price worth it, and also worth waiting.
I’m glad we choose Roadrunner Glass Co. Thank you for your professional service. Greatly appreciated.

Have used them twice now. Once to replace my huge master bathroom mirror and then another time to replace a smashed in patio door. In both cases the positives are
1) Very quick to respond and provide an early date
2) Very good workmanship
3) Reasonable prices
The cons are:
1) Weird/​abrupt backoffice processes. Never got a quote except verbal
2) Was not followed up on install date. Upon calling was told «no we called you back»
3) When replacing the mirror they came by the first time to install and THEN realized they had forgotten to cut out a hole for the power outlet.
I’ll probably use them again as they are local and do good work but going to be more diligent about the paperwork and process on my end.

Went to Roadrunner Glass Co for 2 separate quotes: 1. Glass, and 2. Mirror. Both times got a pretty bad experience.
For the glass quote, I requested via email, the communication was pretty bad and the lady named Nicole sounded like she doesn’t want my business at all via those communications.
For the mirror quote, I first went into the store and got a quote from Loni, when I called to confirm my appointment based on the quote I got, Nicole told me the original quote was incorrect and gave me another quote over the phone by 50% more than the original quote on labor (delivery + installation).
I am very disappointed at their service and the overall experience.

Simply amazing!
Our gardener was using the weedwhacker and it seems a rock hit the sliding glass door and it shattered into a thousands of tiny little pieces. I called them around 1pm and gave them the measurements and got an estimate. The person I talked to that they would call me back after rearranging the schedules so someone could come out today to fix it. I got a call back within 15 – 20 minutes and the repair guy (Mac) was here in another 25 minutes around 2pm. He cleaned up all the shattered glass, installed the new glass, and cleaned it up. He just left and it is 2:45pm.
It was just excellent to see such prompt and professional service! Greatly appreciated!

Fixed my glass like a pro.

Horrible customer service! We had the guy come out to give us a quote on our windows installation. The guy was literally here for 10 mins quickly measured the windows and told us we would receive an email in a few days with the total cost. First off what kind of window company does that in the first place?! And to top it off we were never emailed back! We decided to go with another window company in Fremont!!! And we were glad we did!!!

As a realtor, I need to have a good place to find great companies with great products. Roadrunner has been one of them. I have used them a few times already and their prices are good, their service is fast and their workmanship is top notch. They have done my jobs on time and when they leave, they leave the place orderly and clean. Definitely recommend Roadrunner glass if you are looking for a company that can take care of replacement glass for your windows to remodeling a bathroom.

Went above and beyond to fix our broken kitchen window. The repair guy was professional and quick. I had to take off 1 star just because they were running an hour behind the originally scheduled time. This happens some times. All in all, we are very satisfied with the repair and the price.

Juan with Roadrunner Glass did an excellent job on the custom glass for my shower. Juan was always happy and made some great suggestions. The installation looks amazing too!

One of the worst and irresponsible customer service. I schedule an apointment in the morning from 9−10am and wait for the technician to arrive not going to work and then no one comes, no call nothing !!! can expect a lot of attitude and zero professionalism.
when i call them back, the lady who picked up after making me wait for 5 minutes, putting on hold for 3 – 4 times, says he already came and left ‘may be he took the measurements’ — i had no idea what she is talking about and what is going on. so without even talking to me the technician left and i had not even told them which window i want the glass replaced !! Worst thing is there is no one who talks to you on phone who know about glass. I wanted to replace my existing glass in the windows to laminated glass to reduce the noise. The lady who talks on the phone has no idea about glass. Would not recommend this place as they dont seem to care about my time, at least have the professionalism to come to your place for an appointment, nor the people who respond to phone have any idea about glass !!
update about the comment from the owner below: First of i never received a call nor anybody rang the bell 4 times as i was inside the home waiting in the living room and our bell is very loud. And there was no missed call nor any voice message !! And the person who spoke to me over phone, when first called told me the technician came and may have taken measurements from outside, even tried to pretend she had the wrong address. And she did not know anything about an STC rating of glass when i asked her nor did she seem to know laminated glass is better in reducing noise. And there wasnt an apology for even messing up the whole thing which is what is apparent from the comment that they are still trying to defend themselves. Not showing up for the scheduled appointment seemes very usual as seen from other reviews

Have to say, last year I would have given these guys 4 stars .The install they did on my last shower was great. The guys were punctual and tidy. Today I tried calling them to measure for another shower, and I found out that they wanted to give me a estimate over the phone, rather than coming out to get actual measurements on site.
Last time, they had a guy come out to measure and give me a price. This time, the only way they’d come out, was if I said ok to the price over the phone.
Then I find out they don’t even service Oakland anymore. HELLOOOOO, if you have an East bay phone number, you might want to service Oakland!

I needed the moulding on my windshield replaced. So I called to bring it in, they said they couldn’t help me that day, but they said I could bring it in the following Monday (my day off). So Monday comes, and they don’t have anyone there to look at it. It seems too difficult to even bring it in for an estimate, let alone for service. I’ll go somewhere else …

I didn’t actually have service done I spoke to them on the phone. I wanted to get a glass cover for a table I had and called to get a quote. To whomever answered the phone, they need to learn a bit more in customer service. Had an attitude but in the end the price was wayyy above what I thought it’d be so I decided not to get it.

very professional and right on time. You can’t beat that. They gave me a window of 10 am to noon and they were at my location at 10:05. Time is money and I appreciate them for being on time.

When I bought replacement shower doors at Lowe’s, Roadrunner Glass was contracted by them to uninstall the current glass sliding doors and install the new ones. Luis from Roadrunner came out to measure the job, and a few days later did the work.
Both he and the dispatcher were very friendly and professional, kept me appraised of the timing and any delays, and the job was done well. If I have another project in their line of work, I will call them.
The connection between them and Lowe’s is seamless.

I would like to give them 5 starts but here is why i won’t.
WOULD: give them 5 stars because the people who come to the home are awesome human beings. They are courteous, skilled gentlemen who explain the work well and you KNOW your work is going to be done by skilled guys. Sliding windows in my home are a challenge and only they know how to fix it but after new parts got broken twice during replacement, the guy said he would have come back with new parts and more skilled person and didn’t…
WONT: I had to call them back after month and a half to remind them to come back and finish so I could pay them. Took over three months to get the window fixed. Sometimes the girl on the phone was very helpful and sometimes ready to bite your head off. eesh. That is one of the primary reasons I didn’t call them to remind them until month later.

Roadrunner Glass is Great — straight up, scope your problem and provide a great solution for you the customer.
My wife and I purchased our home 4 years ago; it was built in 1986. The sliding glass door was always hard to open.
I had been putting silicon grease on the track that worked for a few days; then the door sticks again. I searched on line about replacing the rollers and tried to do this, but couldn’t figure out how to pull the door out of the track to replace the rollers.
We recently have been thinking to sell the home, so I wanted to get this door working better to make the best impression on potential buyers, so after checking out Unilocal,I decided to call Roadrunner Glass.
We set up an appointment; they sent two guys out who came on time (sorry I forgot their names). They were friendly and considerate about keeping their shoes clean as they went/​came out of the house.
They spent about an hour, determined that the door couldn’t be removed to replace the rollers. They cleaned the runners, lubricated the rollers with WD-​40 and advised me to use WD-​40 and spray thru the holes on each end of the sliding door to get lubricant on top of the rollers. They advised against using the Silicon spray grease.
When I asked what I owed them, they said nothing — just consider them when I get my next home.
So I fully recommend Roadrunner Glass as a straight shooting fair company with great customer service — both on the phone and face to face.