Service King Collision Repair of Fremont

I highly recommend Service Kings. I brought my car here to re-​do the work and paint that another Collision auto body did. Service Kings is top notch with the quality of their work, timing, pricing and customer service. Twelve star all the way.

DON’T GO HERE! If you have mechanical issues this is not the place for your car. Had to come back 2 times and both times my problems were not resolved. They overlooked the problems on my car and I feel they dont have mechanics fit to work on cars PROPERLY. The only thing they got right here was my paint. I had went to my own mechanic twice to check there work the first time said that my shock was leaking and the fender didnt line up properly. Thre was also sqeaking noise coming from my fender to the door. When I had told service king about my fender they checked it and said its bent and needs to be replaced with an OEM, if that was the case I dont know why they didnt do that in the first place. The second time I had my mecheanic test drive it and he found my wheel bearing was bad. Go to this place if you want to keep coming back for work done. (If I had three thumbs)

BUYER BEWARE! I was advised by my Farmer’s insurance agent to use this company, but it was a terrible experience. This auto repair shop uses cheap parts and overcharges you for labor. They charged me over 6k to fix my front bumper and worst of all, they use cheap shoddy material to replace the parts. My front bumper feels and bends like rubber and is definitely not the right quality for my 2014 Toyota Camry. I was so disappointed by their work and I’m never using this auto repair shop again.

These guys truly went above and beyond with the repairs to my car. There were some minor damages to the bumper and they went as far as replacing bad bulbs, the body work, and a clean/​wax.
Nick B was there for most of the face-​to-​face customer service. He’s got a personality to give you the comfort through the whole thing while you’re there.
John Bravo was great at talking shop with me about what else to look out for with stuff not regarding the fixes to the car.
Recommended

Great service! Really glad I took my insurance provider’s recommendation to have Service King fix my car (was in a pretty bad collision and the front of my car got damaged). I set up the pick up of my broken car/​drop-​off of a rental car at 8am thinking that they’re probably going to be at least 30mins. late (from past experiences working at autoshops) but i was pleasantly surprised that they were right on time!
They also had great and really friendly costumer service and i got constant updates regarding my car from Alejandra. I’d also like to acknowledge Nick B. because he was awesome in making the process so fast and simple. He helped me out a lot, especially with the paperwork and to understand the work that’s going to be done to my car. I was on my way to school less than 20 mins. after Nick arrived to drop off the rental car and when he returned my car. Nick seems very passionate about his work and he made what is usually a stressful experience into a pleasant one.
Will definitely recommend this place to anyone who wants their car to look brand-​new again after a collision!

I came here on recommendation from State Farm, after I was rear ended by one of their customers. John Bravo was my Service Advisor and he was excellent. In fact, everything was excellent — from the check in/​drop off, to the updates, to the pickup, & the quality of repair. Even the detailing was exceptional. Though it was a minor repair, I was treated super well and everyone was wonderful. Thanks, Service King & John, for bringing my car back to its original beauty!

Took my 2015 Lexus GS350 F-​Sport in obsidian here after a minor rear end accident (grill/​bumper damaged) on recommendation from Fremont Magnussen’s Lexus.
Pros:
–paint match and clear coat are as good as it can get on an aftermarket paint job
–fitment is spot on despite using a refurbished bumper, also all parts are OEM
–fast turnaround (1 week)
–washed and detailed my car
–kept me updated on the process with regular calls, texts, e-​mails — top notch customer service
Cons:
–the final buffering of the bumper could be a lot better — it was obviously rushed. Burnish marks on and around my headlights. However for a 1 week turnaround time it’s not a big deal to me.

Run. Run and never look back. This place is a joke.
Took my wife’s car here after someone hit her on the passenger side and ran her off the road onto the median. Luckily she was ok. Sent the car in and pointed out to the service advisor that there may be damage the the undercarriage. She forgot and did not point it to the claims adjuster. Pick up the car and had the following issues.
1) Side moorings on the door were removed but not properly installed. Pointed it out to the service advisor who argued that the moldings were never removed. Made her double check the work order and she realized that they were. Had to take the car back to get these fixed.
2) The window regulator control was not working
3) Car was pulling to the right. Took it back but they claimed that the car was in spec. Claimed that I must have hit something after I picked it up. In the 3 hours it took me from picking up the car and sending them an email to point out that the care was pulling to the right. Now insurance will not cover it either
4) clunking sound from the front that they can
I escalated to the service manager who after giving me his assurance that he will handle it and make it right, handed me over the the «fixer». Another service advisor.
Took the car in and he found that the control arm is bent and has to be replaced
The bumper was loose and never properly attached
The fog lamp had not be tightened when they put it back
I looked under the car to see that the liner in the wheel well was also lose and rattling and missing three, yes three fasteners.
I look in the wheel well and see that the strut is improperly installed. I can tell from visual inspection. Unbelievable! This could have been a huge safety issue.
I cannot believe they let the car leave the shop like this. I am so upset that they exposed me to a potentially dangerous situation.
I am so frustrated that i will be taking the car to a different shop to have them fix these issues and pay for it myself. New control arm, alignment and other issues. Expecting to pay ~$ 800 out of my pocket to get this resolved.

I had my best ever car repair experience this morning at Service King! I came in through the insurance’s referral to get an estimate of the damaged stepping board on my minivan. After the initial consultation earlier this week, I decided to remove the board vs. repair it, and made an appt for today. My appt was at 8:30; I was greeted shortly after I arrived; and 25 – 30 minutes later the technician drove my car outside to show me the magic they did — they’re able to bend the stepping board back to its original angle, polish the dirty paint off the door, and minimize other cosmetic problem to their best ability! I wanted to hug the technician but of course refrained myself from doing so, and turned around to pay for the service. The manager was happy to see that I was thrilled with the magic, and said ‘don’t worry about it, we’ll take care of it (the labor cost)’ without taking my credit card. On a gloomy rainy Thursday, my car and myself are indeed so well taken care of by Service King. Thank you!!!

Had front end damage. They fixed it all up like brand spanking new!
Only downside was there was some paint damage on the side of the car that I didn’t notice, and didn’t get done. But, that’s my fault for not noticing and asking to be included in the service!
Not to mention, they finished within 5 days during holiday time, AND washed my car. Bonus points.

Service King is the best! We were involved in two hit and runs within months of each other. I took our van in to repair both damaged areas at once. Cristina was our advisor and she helped us navigate the entire process to work with our insurance company to minimize our expense and time spent without our vehicle. She was prompt to answer any questions and kept us informed on how the repairs were progressing. I’ve never been treated that well by any place that has repaired our car. She also helped us buff out scratches my husband had put on the van. We really felt valued!
They even have a car rental offices for Enterprise on site. The staff there was great too at trying to get me the closest approximation to my van that they could.

I brought my vehicle/​land cruiser for repair after a collision (front end/​right side. This company did a horrible job, and since their repair so many things have gone wrong
1) Initially they couldnt align the vehicle, the vehicle either steer to right or left after each fix.
Finally, they return the vehicle (they seemed gave up), the vehicle has light alignment issue, but I noticed after few weeks that it has developed torque steer.
2) The brake line failed after sometime of the right tire
3) The bearing as well as the bearing hub gave up.
My mechanic says that after market used parts were installed and these are either sub standard or reaching their life.
I wonder why there always problem with the right side tire/​brake/​suspension which was repair by them and no issue with any of the three side of the vehicle.
4) They replaced the right tire, charged us the full amount but i can tell the tire was not new. Something I came to know after 6 months.

If ever you get into an accident. I would highly recommened that you request for one of the best representatives here. Justin Nelson is the definition of great customer service. He was always keeping me up to date with my vehicle. If ever he misses my calls he always gets back to me very quickly. He goes above and beyond to ensure the I received the best quality service here at service king. I required a new fender and door. I was most concerned with the paint match. Justin Nelson ensured me that I have nothing to worry about. And he was right. My vehicle came back sooner then expected. On top of that my car was returned to me looking better then new. I had a scion FRS and it is running great thanks to Justin and his techs. Service king is highly recommended for any repairs. Thank you for the speedy repairs and amazing workmanship!

Someone swiped a tow hook cover from the front bumper of my Prius. The nerve of some people! They took a screwdriver, or a similar tool, and pried off the right cover. I went to the Toyota dealer and purchased a tow hook cover for $ 15. Unfortunately, It comes in grey and needed to be painted. I stopped by Service King and John Bravo said he would gladly throw it in with an upcoming paint job for some other white vehicle or white auto part. I expected it would take some time, but 2 days later, John called to say it was ready. The color is a near-​perfect match. The cost was very agreeable. Great service, quick turnaround, and honest.

I just got my truck back today and Justin, Isabella, Carrie and Nick were all awesome! They were all helpful and easy to talk to! My car looks new when I got it back! Thank you for all your help!

Great service! My car looked great after it was done, but there were some minor details on my car that bothered me. Luckily, Nick B. took care of the detailing and I left satisfied. He was great with customer service and I recommend taking your car here and having it retouched by him. Overall, it was a good experience.

OMG, thank you so much. Inreferred here after being rear ended by a friend. This place has everything you need from good customer service to having Hertz and Enterprise Rental Car inside l, so you dont have to worry about how you are gojng to get to the rental car place. My car was there for 1 week and it came back looking newer than it was when I bought it. I recommend this place to anyone that get in a collision. Thank you so much Dejuan and Elaine for everything.

Unfortunately my brand new C7 Corvette was hit in an accident and had quite a bit of front end damage. Farmers Insurance recommended Service King to repair my C7 and I’m glad I listened.
Cristina at Service King was very helpful and made the whole process go very smoothly. She kept me informed regarding repair updates and was very easy to keep in communication with.
Prior to dropping off the car, I was able to take a tour of the facility and found it to be top notch. They have everything you will need to get the work done. Paint rooms, lifts, alignment machines, you name it!
When I picked up the vehicle, it was like the accident never happened. The paint matched perfectly and everything was in working order.
Would definitely recommend Service King to anyone who needs to get their vehicle back to pristine condition!

Great customer service. Really convenient as enterprise and hertz are both on site if you need a rental once you drop off your car. Greeted with all smiles and took care of my car. Only knock was that I was not impressed with their detailing but they were generous to offer to redo the detailing. But I would definitely come here again if some guy decides to love tap my car again. *knock on wood*
This place really values their customer service and would highly recommend this location as needed.

It’s a good thing my Allstate insurance recommended this place to me because I didn’t know any high quality body repair shops at all.
As soon as I got to this place I already knew I was going to be happy with this place. The lady in the front desk was very informative, polite, and professional. Too bad I didn’t get her name I want to give her, her credit. Justin and Elaine were also very professional and polite made sure my car was 100% ready to go.
To the people who worked on my car did a wonderful job! After they finished with the repairs they also washed and detailed my car inside and out! I don’t ever want to get into another accident again but if I do I’ll come back here for repairs. Ill also recommend this place to people I know when they need their vehicles repaired.

It’s always sad to see your car in the shop but Service King will definitely take care of you.
Right from the get go, the receptionist is friendly and welcoming. I had to go through AAA insurance and I got Elaine. She seriously took care of my baby so well!
Elaine was professional and prompt. She answered all of my questions with such courtesy even when I was nitpicking about my tires on my car. Elaine is top notch as a service advisor and if I ever need to get repairs for any reason, I would come back to her in a heart beat. She kept me 100% informed the whole time and welcomed me to call more if I was ever worried. I loved how they send out emails and texts with little updates if Elaine can’t send one out right away.
I also loved how Enterprise and Hertz are in the same building. I was able to grab my rental while paperwork was being processed for my service in a jiffy! Hertz is a pleasure to rent from too!
Your car will be definitely cherished and taken care of at Service King. Thank you!

Getting dings on your car stinks. Especially when you had honked at the person about to hit you and they keep backing up, crunching your bumper and leaving heavy paint marks. BUT I DIGRESS.
Fortunately, this facility was recommended by the person-who-hit-me’s insurance. The estimate took 15 minutes or so, and Christina gave a clear timeline of what to expect. On top of that, while waiting for the estimate to be done, I got to enjoy the great waiting area with free water and coffee. Excellent touch. As a bonus, a Hertz and Enterprise are attached, so renting a car while SK had mine was simple.
I got text updates throughout the repair (3 days) and a call from Christina when my car was all set. When I picked up my car, I was pleased to discover that my car had been detailed and washed! Bonus.
Thank you, Service King. You made what is normally a grueling process even slightly enjoyable!