Sleep Train Mattress Centers

SABRINA SABRINA SABRINA! Memorial Day Weekend, my grandparents went into Sleep Train looking to purchase a new mattress because the one they had was old and way too soft. Once they arrived, they were greeted by an employee named Sabrina, off the bat she was extremely nice and very welcoming. She asked my grandparents what they were looking for and my grandparents explained. Sabrina jumped right into action and gave my grandparents the run down on some pretty awesome mattresses along with the benefits of each one. I really appreciated her dedication to finding a bed that fit their needs perfectly.
We walked around and Sabrina showed us different mattresses and my grandparents laid down on a few and then decided that they were stuck between two awesome beds. They tried them out a few more times before settling on a firm queen mattress that doesn’t have a lot of movement when other people move throughout the night. Sabrina asked my grandparents what kind of pillows they used and my grandma told her that they were very good ones. Sabrina offered two brand new firm pillows as an option and my grandparents fell in love with them. Once my grandparents decided on the mattress, they looked into some «box spring frames» (I don’t know the proper name for the particular one we got) that the bed sits on is actually a space saver that has four drawers built in so that each one of my grandparents have storage! (They needed that ASAP)! So that was a wonderful suggestion.
Overall, Sabrina was a great help when helping my grandparents decide on what would work best for them.
We HIGHLY recommend Sabrina as a go to person when buying a new bed set. She’s very quick on her feet, personable, sweet and honest! Will definitely be coming back in the future when others in our family need new beds.

5 stars for this wonderful store! This is the first time I’ve ventured into a mattress store to invest in a bed over $ 300 and ended up being the only store I had to go into. I was literally in and out in under and hour. I had an idea of what kind of bed I was looking for and Sabrina, the salesperson, was incredibly kind and welcoming. She had me try a few beds out and kept me in the price range I was looking to stay in. I was informed they do a price match, so I know I was getting a good deal. She answered all my questions and concerns and was patient with me.
Not only that, the mattress is guaranteed to be delivered the next day!
Incredibly happy with my experience and will be continuing to recommend Sleep Train to my friends and family! (Thanks again, Sabrina!)

Sabrina is the customer service queen
She’s very knowledgeable, very patient, willing to let you take your time, she explained every product very well, the difference between them, helped us to decide on what would work best for us and gave us an awesome deal

I have purchased from the Sleep Train Mattress folks several times and they are great. Fast delivery and quality beds for a good price. They even contribute to the community too — Thumbs Up Folks!

I recently purchased a queen mattress. box and frame from Sabrina and had a great shopping experience. She was so sweet and helpful and so so so patient with all my questions and needs! I would highly recommend this store. I got the Sedgebrook Sealy mattress. I love the mattress and would def go back to make future purchases here or recommend to friends and family.

We visited the store on the weekend, Sabrina Branco attended to us and understand our needs, suggested few beds for us to try out, she also provided valuable recommendations on the choices, and the best is that there is no pressure from her to close the deal. We took our time to try out and ask question. It was a pleasant experience shopping for mattress in this store, I really recommend it!

Sabrina was an amazing sales rep during our experience at sleep train! She took our daughter to test beds to see exactly what type of bed she likes! Sabrina helped our daughter find out what she wants and we can’t we be happier! I highly recommend Sabrina to anyone look looking to buy a bed or see what they need! Thank you! :)

I am a recent college grad and was in the market for a new mattress. My dad and I stopped in to this Sleep Train in Fremont and were amazed at the knowledge and level of customer service. Sabrina not only helped me to decide on the perfect mattress, box, and frame at an excellent rate!!! I highly recommend this store :) THANK YOU SABRINA!

Kim Moore has excellent customer service. My experience was so good from the minute I walked in until I left. Before coming to Sleep Train I went to Mancini’s Sleep World. Other than a hello I didn’t get much service at Mancini’s. When I walked into Sleep Train Kim greeted me and made me feel really comfortable and important. I never once felt like I was being sold to. Coming from a Sales Manager, I have to say she’s a great seller because she starts by building a relationship and gaining the trust of the customer first. I never felt like I was being sold to. Instead I felt like it was all about why I was there (bad back) and what was important to me. I have already referred 2 other people to her and my Mom wants to purchase the same stuff I bought that day. Great job Kim and definitely Mancini’s loss because that was a 3K sell they could’ve had that day. Not to mention adding my Mom’s 3K she will spend this weekend and the other 2 referrals. Thanks Kim and Sleep Train!

Roza has been very patient and helpful with me and my family when I purchased my mattress. She was very thorough in making sure I was 100% satisfied with my purchase and made sure she offered me all the options out there based on my preferences. I had no intention of making a purchase today but with her assistance and expertise, I ended up with the purchase I want. Thank you so much Roza!!!

Great customer service! Rose, Sabrina and Jane were awesome! Got a Beautyrest, easy financing and free delivery as early as the next day!

Charmain helped us out and she gave an awesome customer service!!! We thought we got a really good deal. Charmain was very consistent and very friendly. Highly recommend this place!

Great Experience! Jake let us bounce from bed to bed until we found the right one for us! He gave us enough space and time to try different sleeping positions so we never felt rushed. Jake was informative on every bed, brand and base… and didn’t try to pressure and push the budget with us. We were educated so we could leave confidently with our choice. We bought: The BeautyRest Recharge 1000 luxury firm with moveable base! Oh and don’t forget to try the cooling gel pillows… they are the wonderful. Thank you Jake for your excellent customer service!

we visited the store on the weekend, Nishant Patel attended to us and understand our need, suggested few bed for us to try out, he also provided valuable recommendations on the choices, and the best is that there is no pressure from him to close the deal. We have our time to try out and ask question. It was a pleasant experience shopping for mattress in this store.

What a fantastic place. Went in just to look because it’s about that time to replace our bed. Manager Jane showed us all the beds. Explaining all the differences between them. asked plenty of questions about our sleep habits and patterns. asked about our budget. Matched us with a perfect bed. Made the price work for us. Highly recommend sleeptrain and especially Jane. Thank you again for a great buying experience.

I went in last Monday night not too long before they closed. Charmain was so super sweet. She was thorough and informative. She didn’t mind that we came in last minute. She took very good care of us. We bought a bed for a great price, and we’re happy with our purchase and our experience. I would definitely recommend this store.

I recently needed to purchase a new box spring because my old one broke. I called all the local mattress retailers in the area and sleep train by far the cheapest when you price in their free same day delivery. Other retailers offered cheaper box springs but then their delivery costs came out to be far more than sleep trains price.
When I went in to pick out a box spring, I was just impressed by the knowledge and helpfulness of my sleep train sales associate. I explained my money situation and asked for the best mid range options for my price range and Nishant, my sales associate, was so understanding. He laid out everything for me very simply and effectively and allowed me to make an informed decision which I really appreciated.
The other great thing was the free same day delivery. I purchased my boxspring at 1 pm and had it delivered and setup at 5 pm the same day. They even took out the old one and were in and out in under 10 minutes.
I will certainly go back for my future mattress purchases as well as recommend it to others.

I purchased a Tempur Pedic bed from Sleep Train recently. Danielle was very helpful and provided great customer service. She also threw in some extra goodies which helped close the deal on the same day. The delivery was on time and overall experience was great.
I recommend speaking to Danielle if you are shopping for a bed.

If you’re shopping for a mattress, make sure that you check this place out. Ask for Danielle at the Fremont store. She’s the best: totally knows her stuff and helped me not only find a mattress that agreed with my hubby’s sensitive back but it also will not aggravate my allergies. Thanks!!!

They still are not getting it… After receiving a response from a sleep train rep, explaining their reasons for not honoring their «Coupon» and basically blaming the store staff, Here is what I had to reply.
I would like it to be clear that what you think is a comfort/​warranty exchange is not what I would consider a gift, but a right for replacing a failed mattress. When you are having discussion with your store staff, please assure them that I thought their customer service has been outstanding. I was not expecting a warranty coupon when we walked into the store in the first place, but since I did purchase a mattress 8 years ago that had a 10 year warranty on it, I was pleased we were advised and offered this coupon to get our next mattress. However I have not been pleases since the next 2 mattresses, which were not the brand we would have chose, but what we settled for to use our coupon, both failed and needed to be returned. Carter and Mikail are both aware of what has transpired and they would like to make me happy I am sure. It is not the store that has been our problem, but it is the store that will pay the price because we ARE NOT happy with the customer service at Sleep Train, will not return and will not tell our friends about your stores.