T-Mobile

This store is amazing! Excellent customer service and the reps are very helpful. I usually go to the Hub or Newpark mall, but their customer service isn’t so great as it used to be. So rude and not helpful at all! The reps at that store are rude and disrespectful! I wanted to purchase a phone, but since they were closing in 15 minutes, they told me they couldn’t do it. I recommend Pacific Commons T-​Mobile for anything! They’re amazing at what they do and the manager is awesome! Best T-​Mobile store ever!

This post is on behalf of both my parents and me. After having Verizon for over 10 years, we finally decided to break up and stop getting ripped off. After checking Costco for their Black Friday deals, their line was so long that we decided to go straight to the T-​Mobile store (which we realized was necessary to switch plans anyway.) we got there upon open and it was empty! Our rep, Gregorio, was very thorough and answered all of our questions two or three times. In addition to a great deal, he offered a number of perks that he could pull for us when canceling our contract. He continued to give us options and wasn’t pushy at all. The other customers seemed to be having a good experience and everyone was overall feeling the positive energy the reps gave off. Great easy switchover and customer service!

The guy who helped me just now is nothing but stupid. I am asking for a simple question and he couldn’t give me a straight answer. He’s not wearing a name tag. Bad costumer service. There’s no one in the store. Made us wait for quite a bit for nothing!!!

Truly awful experience! You’d think a new store would try to make customers happy. I was appalled by the lack of customer service. Went in because I had been waiting almost a week for my SIM card to arrive. Told them I had been without phone service and was desperate. Some of the gems the ass ociate and manager uttered,
1. «We can’t do anything about online orders. Call customer service.»
2. «You should have come into the store. We can give you a SIM card, but it’ll cost $ 15.»
3. «It’s UPS’s fault if the SIM card is taking so long to arrive.»
I’ve been with my old phone carrier for 20 years and was looking forward to a change. Who knew my local T-​Mobile store totally doesn’t care about getting new business? Is it because online orders don’t put commission $$ in their pockets?
I asked for a reason to move forward with T-​Mobile. I asked for a month of service free or at least be prorated for the week without service. They told me, «We definitely can’t do anything about that. Call customer service.»
I told them I couldn’t call from my phone, not even to T-​Mobile customer service. The only reason I am using T-​Mobile now is I DID call customer service, using my FRIEND’S PHONE. The lady was completely polite, professional, and apologetic for the store’s attitude.
T-​Mobile Pacific Commons, I hope T-​Mobile hears about how poorly you represent and serve the company. What a disgrace!!!

I’ve got pretty good service here today. Sales associate was very nice and helpful. He answered all my questions and helped with all my cellular needs. One (technical) thing he could not handle was resolved by the manager.

Manager will say anything to attempt to make a sale. Cause after we signed up there were so many changes additional hidden fees. We had to keep coming back to the store cause know one else could credit us for our SIM cards (Which are suppose to be free when you sign up anyway). Will not be going back there until under new management!

T-​Mobile pricing is like the Walmart of phone services because prices are always getting slashed! So, with so many offers in blaring hot pink, I couldn’t help but take the big bite! Well, I actually took a nibble first.
Due to bad service from other phone providers (except for Verizon), I’ve been skeptical to switching over to a unknown zone. But I sure do like the idea of saving money for more service and it was a good time to make the switcher-​roo. Unfortunately, I didn’t know ANYONE with T-​Mobile service, not one. I tried reading through all Unilocal reviews to see if the quality of data/​voice was any good but all the 1 star reviews I read were based on poor customer service. That’s not what I wanted to learn! I wanted to know about the phone service itself! With no one to rely on, I decided to try out their Test Drive Program.
I signed up via web, then 2-​days later, an iPhone 5s showed up at my door! I was able to use this for 7-​days with unlimited data consumption, unlimited voice consumption, unlimited text… all for FREE! That’s pretty confident of T-​Mobile. I did everything I could to ‘break’ the data from flowing in. On my Bart ride to work, I streamed DramaFever soaps from Hayward to San Francisco. The data broke when we were under the water in the Bay but only for a few minutes, but once out of the tubes, it resumed again. I checked in via Unilocal and Facebook without a glitch. That’s every Bart stop from Hayward to Montgomery to 16^th/​mission. I checked in at establishments in San Mateo, San Leandro, Oakland, Fremont, Union City and San Francisco. I talked at home for hours and didn’t get a single dropped called. There’s nothing more embarrassing than dropping calls in the middle of a conference call!
The nibble was good and I’m ready to bite hot pink! I was pleasantly surprised at how fast and efficient the phone service was. I returned my Test Drive phone and decided to sign up ASAP. What I did was buy my phone from another source, then bring it into T-​Mobile and got hooked up! The rep that helped me was friendly and set me up quickly. I was in and out in less than 30 minutes. Best part, I now have unlimited data, unlimited voice, and unlimited text for $ 50! I’m no longer incarcerated with Verizon’s, high priced, 2GB data, 450 voice and 1000 text. Woo hoo! Freedom! Feeling good! Pink is the new black for cell service!
Notes: Nice shop in a nice mall. Plenty of parking. Dead data spot at Kinder’s BBQ Deli in Fremont (that’s the only spot I found, so far). Everyone was friendly and wanted to help.

the staff was friendly but not knowledgeable for android phones.

If I could give negative stars I would, the store manager there has absolutely no concept of people skills or how to communicate with anybody. Will never buy any phone or accessories from this establishment.

As much as I use Unilocal to see reviews, I never take the time to leave one.
5 stars is much deserved for the service I was provided at this location. I spent several hours on the phone with customer support trying to order phone upgrades for my husband and I. By the time I got to the store I was livid and in total bitch mode. I wish I could remember the gentleman’s name who helped me but he, as well as his manager (I think her name was Jocelyn) were nothing short of saints dealing with me and helping me get everything sorted out. Long story short: Great location w/​amazingly helpful staff

«Jocelyn» the store manager at the Pacific Commons Store #2817 is horrible… WORST STORE EVER! This manager needs to be replaced!
I came to the store on October 21^st to trade in an iPhone4 and take advantage of the TMobile offer of «Best Trade-​in Value» as seen below from the TMobile web page and numerous press releases, where TMo pays $ 50 better than the competition. I presented evidence of a $ 200 rebate from Verizon and asked your store manager to process that with the «Best Trade-​in» value offer. Not only did she refuse to do so, she would not even offer me the matched value from ATT nor even the value from the TMobile web page, and she claimed that to do so would be FRAUD, saying that it had to be done at the same time as the purchase. This clearly a bait and switch — claiming that «gift cards value promotions» are not the same as a «trade in value». I became so frustrated with my interactions with her that I simply returned the iphone6. Additionally she tried to charge me MORE than the written amount on my paperwork for the restocking fee. FRAUD again! When I wanted to complain to her manager, she only provided an email to «Chaless Clayton» which was invalid (as to protect herself) I did verify the spelling of the email with Jocelyn so it does appear that she deliberately deceived me. I will do my business at a different store. Certainly if TMo doesn’t rectify this, I will change carriers. Jocelyn has a belligerent attitude to customers and needs to be replaced.

IF ONLY I COULD GIVE YOU A NEGATIVE! So i went into this store yesterday its completely dead by the way i needed help unlocking my brothers phone we walk in i let them know how i tried to unlock it but wasn’t successful it was Arwan and some ratchet female WITH THE BIGGEST ATTITUDE they look at me and say we don’t do that, metro and tmobile are two separate companies and aren’t compatible! WHATTT!!! metro and t mobile are under the same company and use the same phones. she immediately snapped «no we don’t do that here metro never works» the guy asked should i help she said yea try but its not going to work and then she goes back to instagram on her phone?
WHOS THE MANAGER HERE AND HOW COME THEY LET THEIR EMPLOYEES TALK TO CUSTOMERS THAT WAY she didn’t try the slightest to help or even look at the phone ! never come here they need some serious training in sales and how to treat a customer WORST CUSTOMER SERVICE EVER!!!

Store was empty when we came in, I went in to clarify things about my billing. The sales person in there was helpful, but not friendly. She fetched the manager to help me with my inquiry, and oh my god. She was condescending and pretty much had an attitude throughout the whole ordeal. No greeting, no nothing. Maybe I just got spoiled by the level of service in my usual t mobile store, but this was just… ugh.
She treated us like we weren’t worth her time, and retreated to the back room as soon as she could without as much as a smile. Well, I’m sorry I bored you with my stupid questions.
It’s too bad too, cause it’s in a really nice location. Never coming back here again.
For reference, it was the manager on 2÷17÷14, around 5:30. Didn’t catch her name,

went in yesterday to upgrade my phone and sales representative his name is Jacob he did a dynamite job Hooking me up when a brand new note 3. I was in and out of there within 30 to 45 minutes my man Jacob is a very professional sales person personally I think you should promote him to manager he did a great job thank you.

Went in to ask about the tablet offer that they have while roaming around the plaza. The staff was helpful about this offer. The shop has been around for 3 weeks according to the staff. Definitely a place to come by if I am around the area and need some assistance. This is a little smaller than the el camino shop but not too cramped.