Tesla Motors

Truly world class customer service. Jennifer Miller was tremendous in making my Tesla Model S delivery experience an amazing and memorable one. Also, the Factory Tour is a can’t miss experience.
The Service Center is excellent. Received a full charge to 90% when I got the car back. They also gave me a fully loaded P85+ loaner for 2 days, that was fun.

This company is on the right path the make the environment better. For the future, cleaner air is a must for generations to come and Tesla Motors is pegged to be the front runner in making that happen. The Model S is years beyond its time and has been turning heads for a few years now. Its sleek design and quiet ride turns heads at every corner.

Angie and Nate are the BEST! I never experienced such great customer service from a car dealership! They were such patient, knowledgeable, and professional people. Thank you so much!

Live working here… I’ve been here almost 4 years.
I plan to be here for the long run.

We skipped the free factory tour, but picked up our new Tesla today.
Free valet to park your car. You simply walk a short distance to the red awning to check in and wait for someone to come to you.
Free tea or hand made coffees and snacks. Daughter loved getting hot milk with a splash of vanilla and whip.
Tesla contract specialist came over and led us to one of the tables and chairs and went over entire contract and answered all questions.
We paid for a new Tesla jacket snd got some free swag for being a new owner.
When signed and complete, we got led outside to our new car while he went through everything with each of us. We asked a lot of questions as we were going on a road trip that day and our guy was patient and kind. Took about 45 minutes, than I drove off with the car, husband took our other car home.
Great experience — nice staff from start to finish and everyone wants to help you with no pressure or rushing you.
Very happy with car and with Tesla staff for making this an enjoyable experience.

Awesome experience!
There’s free valet and reserved customer parking space near the delivery centre (building with lined red outline on roof).
Brandon who gave us our factory tour was engaging. They also give you a thorough orientation before allowing you to drive off with your brand new Tesla.
Amazing what technology can do nowadays. :)

What a great experience. I picked up my new Tesla 90D a few weeks ago. It is my first new car purchase and I have no regrets.
Amazing technology. Love it!

in a p85d and it flat out died, no electrics, no nothing… a dud

BEYOND AMAZING!
Words cannot describe why I am so in love with my car. I love it even more because I just put finally downloaded my Tesla App on my phone and wished I had done it sooner. Locking, unlocking, flashing lights, honking the horn, venting the roof, turning on the A/​C, checking the charge range, all from my phone remotely. I do not even have to be within a certain range from the car. As I am typing, my car is at the service center in Fremont while I am at home in Morgan Hill. Checking my app, I see that the driver’s door is open and my charge is at 200. I push on the vent function for the panoramic roof to see if it opens and it sure does from the comfort of my home even though the car is currently in Fremont. Pretty Cool! There is supposed to be an update in in near future where I can have the car open the garage, pull out, and pick me up at the front door with the A/​C or heat on. That will be neat. This car is definitely a SMART car and gets smarter and smarter the longer I have it.
I have taken it to Napa, visited a few vineyards, and back from Morgan Hill on a single charge. This past weekend, I took it to San Diego, Orange County, Santa Monica from Morgan Hill. It was really fun and a great way to test out all the different Superchargers along the way. The superchargers are spaced out nicely and at very convenient stops. We were at Tejon Ranch Supercharger and had yogurt at Yogurtland, restroom breaks, and walked back to the car just on time to have the car charged enough to reach the next charger at Harris Ranch. Gas cars do take shorter times to fill up, but most travelers go buy snacks and take breaks at gas stations anyway. The time it takes to rest and stretch your legs at gas stations is equivalent to charging the Tesla enough to go for another 1.5 hours to the next station. Our road trip was extremely relaxing and stress free. I am no longer afraid to travel or range anxiety anymore. I have plans to purchase another within 2 years. Looking at the P85D the next time around. I have the 85D now and they just came out with the 90KW battery. I know when I purchase again in 2 years, there will be a battery with a longer range. It gets better and better each time. Until next time.

Had a great experience on the Tesla Factory tour, my second and since June 2013 the developed/​functional portion of the factory has grown much larger! The delivery tent is full! Seven cars being prepped for delivery, the store is pack and they’re sold out on so many! Tesla must be doing a booming business in clothing and swag!

We bought our new tesla car about month ago, Chris Yuan did great great job to looked after our finance documents, Patrick is a wonderful guy took me and my husband for a test drive. And Adam is a so amazing guy took us for a factory tour, also Adam is super funny guy as well! We were so enjoyed our times in Fremont tesla!

Forgot to charge my car. Each month my electricity is about $ 300 more than before the tesla. So gonna use the super charger more often. Next? Solar panel. So happy this is only 10 minutes from my office! Early mornings are the best. No wait. Coffee while waiting. What more can you ask for.

Came by for the Double Black tour the other day and was pleasantly surprised!
Tour started off with a little tech talk which was informative.
Moved on to a test drive with a co-​pilot in the P85D which was insane! (in the insane mode…) Handling and acceleration are truly world-​class, better than a Porsche 911! Our co-​pilot was super chilled-​out too encouraging us to push the vehicle on the «private road» …which I’m not so sure that it was…
The last part of the tour was the factory tour. The Tesla factor is now fully refurbished since it’s NUMMI days. It’s much more modern and bright.
…now only if Tesla improved the fit and finish of the interior panels and gap tolerance between the body panels… the car is $ 100k…they might have an additional buyer…

I found the sales/​test drive area EXCELLENT! After you purchase your new TESLA they have a Super Charger where you can charge your TESLA and get a cup of coffee at no charge.
I must say I was disappointed with their Service/​Parts Department staff. They were not very knowledgeable on their product. It is concerning when the customer is more knowledgeable about their product than their staff.

I love coming her occassionally to charge my car and make use of the supercharger access that I paid for. I only come during the evening or early morning since I want to avoid the crowd and possible wait. If I happen to come here when the office is open, I’ll grab a coffee and say hi to the staff. I usually walk around the area while waiting or take the family and dog for a stroll.

If you’re looking to do a test drive of a Tesla, then come here!
Be sure to make an appointment! It’s quick and fast, just call them and speak with an appointment specialist who can help you coordinate a date/​time. Weekdays are probably the best times since it’s less busy.
We had a friendly service rep who took us out on a test drive. The car is fast, sleek and silent! :) There are some nice open roads around this campus, where you’re allowed to drive fast, so that’s always nice.
The lobby area is swank. The whole appointment shouldn’t take more than 45 minutes. We learned a lot about the car as well, so that was awesome.

The best experience with car pickup I every had. And I wasn’t even the owner!
It’s one thing to noticed everything going well with a friend who is picking up his Tesla P85. But quite another to see that all around me the other new owners are just as involved and happy with the new cars and service as well. The were some issues. My friend had made a checklist to go over before we went there. A couple of items popped up. But never was there a time when his salesman gave an answer that was anything but courteous and helpful. His answers contained the detail and confidence needed to convey a sense the issue would be taken care of in a manner that was good for all.
The Tesla factory tour was also great fun. I won’t go into it very much more than to say the tour should be one of the SF Bay area things all local and tourists should take advantage of. If you ever went on a NUMMI plant tour then be ready to be surprised in a great way on the methods Tesla uses to build their cars. Also the way the have rejuvenated the plat itself. Some things have been retained for the production line. Many things have been brought in. Overall a satisfying factory tour. Not as good as the Everett tour of the boeing facility, But then two different products are made. Better than tours I have taken in the past of other automakers even if Tesla currently lacks the historical depth. You really can’t go wrong buying a Tesla.

I needed to get a fix on the Supercharger so I came here. While waiting, I watched a gaggle of Chinese tourists show up. The staff handled them nicely — apparently the group showed up unannounced looking for a tour and test drives. Yikes. Regardless I thought the staff treated the group pretty nicely as they wandered around the showroom and took pictures outside the factory.
As far as amenities available, it’s decent. There’s coffee, water, bathroom, and free wifi. Guess I can’t expect more given that I was just here to grab some free electricity.

Stopped by here the other day for quick test drive on behalf of my friend who was too busy to make it. He flew to Vegas later that day, so I took the 85KWH Model S for a quick spin. Simply AMAZING power and handling! Very smooth power and the ride was extremely stable. I liked how they calibrated the throttle response for the electric motor. They’ve probably had some time to perfect it since the car was first released. It wasn’t even the P85+ Model, just the normal 85 with a Sport Package.
The showroom itself is very inviting and looks much better than the old one that was there before. The receptionist was nice and helped me sign the test drive waiver quickly. They have water and coffee or tea for anyone waiting. I’d highly recommend anyone who hasn’t driven one to do so here or in Santana Row. Great experience all around.

Update on my last review. After a amazing customer service on putting our downpayment for the Tesla, the Tesla pick up was just as great.
If you’re close to the factory, I highly suggest taking a factory tour with the pick up. The anticipation was already built with the 3 month wait, and being able to see first hand how the cars are made was fantastic. The buying process was crystal clear, no waiting, no shady dealers. After our tour, the assistant took us to the back where our Tesla was parked and being charged. We signed the paperwork in less than 10 minutes, took lots of pictures, and he gave us a quick run through on how everything works. It was like being in a candy shop and walking out with the giant display candy bar that you’d never imagine you can take home. I said it once, and I’ll say it after the pick up, the Tesla buying process was the best experience i’ve had in purchasing a car.