True Elegance Limousine

I scheduled an airport drop off from Napa to SFO a week in advance and confirmed it the day prior to pickup. THEY NO SHOWED. When I called to ask where the driver was, they said there were a lot of reservations and simply forgot about mine and suggested I get an Über.

True Elegance was extremely helpful at getting an affordable option without sacrificing quality. They were very professional and friendly. I would use them again.

I booked True Elegance for our staff holiday party tomorrow. So far the experience has been great. They were very friendly and made sure to find us an option that is within our budget without sacrificing quality.

We used True Elegance to transport our employees for our corporate employee appreciation event at the Giants game. Michael was our driver and he was soo awesome! He arrived early, had drinks waiting for us, made sure we could access the bluetooth sound system so we could have some tunes on the way, and made sure that we made it to the park in plenty of time. Michael was professional and curteous, we will request him again for our next event. The service was reasonably priced as well.

After reading all the five-​star Unilocal reviews, I was very disappointed by the service I received from True Elegance.
After making my reservation, I did not get a confirmation email as promised. When I called to double check a few days later, they supposedly resent the confirmation, but I didn’t get it again. After a third phone call, it became apparent that they misspelled my name in my email address, which would be understandable if I had an unusual name, but I don’t.
When I finally got the confirmation email, the pickup address was wrong. I emailed them back immediately to correct it and did not receive a new, corrected confirmation until I made a fourth phone call.
The day of our event, our driver, Tom, showed up 25 minutes late. I understand that he had to drive a long way from Napa to Union City and that he cannot control traffic, and to his credit he was extremely apologetic. It seemed like he was notified at the last minute by his superiors to handle our reservation, so it really wasn’t his fault. The company should’ve planned better — had the foresight to not make him drive so far with so little notice. The lateness was not only unprofessional but problematic because we did not get to the restaurant at the time of our dinner reservation, and the restaurant almost canceled on us.
And they sent the wrong vehicle. I ordered a stretch limo but they sent a bus-​type car. I think it may have been an upgrade pricewise but it did not have the classic feel that we wanted for this event.
In short, terrible and unreliable customer service from the company as a whole. Someone there is seriously lacking in attention to detail and needs to work on better organization of driver assignments. But Tom was great: kind, courteous and professional. I especially appreciated that he secured us a discount to compensate for the delay.

Magnificent experience! Nice drive and great drinks. Phenomenal stereo system and bluetooth compatible. Lightings were awesome!!!

Courteous service, clean bus, stocked with drinks! Only criticism is that we could not be taken to some wineries for some reason, perhaps due to kickbacks the company has with the limo company. It was our first time in Napa though, so it was all good.
Overall, accommodating and very friendly. We had booked last minute and everything worked out wonderfully. Our group had a great time!

Had a great time with my buddies and Bobby, our driver! He made recommendations based on foot traffic and was extremely patient with us towards the end our of ride. We were a bit rowdy. The bus itself was clean, everything stocked and presented well. Would recommend to others for their excursions around Napa or SF.

Whoop whoop! Sean is the best ! Had the best time on the true elegance tour!!!
The best party bus service ever! On time professional and extremely well catered service. Sean picked us up from Benicia and took us to Napa valley! After looking for limo and party bus service this true elegance was the best!!!

Best limo service… Our driver Sean was so attentive to our needs… He’s the best!

Dopest driver, and solid service. Very personable and relatable. This was me first time on a party bus, and it was very good.

We had a great experience with Bobby and True Elegance. He picked our party of 6 up from our place in Danville/​Blackhawk and took us up to Napa, well St. Helena to be exact, to celebrate my husband’s 39^th birthday.
Bobby was so great. He was on time and even let my daughters climb in so they could see what the inside of a limo looks like.
He taught me about the app Winery Finder and we were able to get 2 for 1 tastings at many wineries. Additionally, he surprised my husband with a bottle of Acacia for his birthday.
Then while we were at Hall Wines, he picked up cupcakes and candles so we could sing happy birthday and have desert for the birthday boy. How sweet was that?
After going to Hall, Farmstead and Elizabeth Spencer, Bobby took us back to Danville. It was a long day, and I’m sure he was exhausted but when he heard we were going out to pizza with our daughters for dinner, he offered to drive my husband and the girls to the restaurant so that the girls could ride in a limo! They about died and had the time of their life! I mean seriously! How cool is that?
5 big stars for Bobby and True Elegance. I wouldn’t hesitate to call them again when we need a limo or a car service again!

What a WONDERFUL experience. The organization was seamless and easy. Prices were great. We were picked up from SF, taken to Napa and back to SF, with our awesome driver Tom. Tom was SO friendly and nice, I loved our experience! Thank you!

So for thanksgiving I had family over from out of country. Last minute we decided to go to Napa and were worried about our transportation. We called true elegance limousine and they were able to accommodate a group of 22 with only 24 hours of advance notice. Our tour started in Fremont ca to Napa ca. Then after we went to our first winery and were hungry. Our limo driver recommended this deli in Napa who was able to feed all of us and quickly so we wouldn’t waste too much time eating and better spent wine tasting. Our drive was great! Friendly and courteous. Would recommend to anyone!

Good and reliable service. Driver was ontime and limo was very clean. everything was as advertised. driver was very personable.

Amazing time going to Napa in the most baller limo on the streets. Ride up with true elegance and be elegant.

My wife called around to get a limo for our daughters Sweet Sixteen Birthday party. We were taking her and her friends from Vacaville to the Dixon Tea House. She found True Elegance and talked to Sean.
He arrived right on time and we were able to surprise our daughter and her friends with their first limo ride. It was a stretched Excursion and they LOVED it!
Sean even went above and beyond by taking video clips and then sent us a little movie with everything edited together to help remember the trip.
Sean is a truly nice guy and very professional. I highly recommend their service! Thank you Sean for helping make our daughter’s birthday that much more memorable!

First I want to say I searched high and low a great price for wine tasting in Sonoma, after consulting with MANY companies, these guys beat everybody! I booked right away, quick and painless and great communication.
Driver showed up right on time and was great! Sean you are AWESOME!!! Knew his way around, got us there quickly, great sense of humor and hospitable. I will definitely be renting with this company again, and I will definitely be request Sean… He played a large part in making my birthday a memorable one, THANK YOU THANK YOU THANK YOU!!!

Took limo on my girlfriends sisters birthday through Napa and Sonoma. What an amazing experience. Our driver Shawn was exactly what we needed. Totally took care of us and didn’t have to worry about a thing.
Thank you!!!

Our driver Shawn was great. He maintained our heavy wine tasting schedule and was very professional. Would recommend again.