U.S. Bank

I would give them zero stars but Unilocal won’t let me do that. It started on may 3^rd I had a check deposited into my account the problem was that I had someone else do it for me because I was out of town and also pay a AT&T bill for me as well. Well the checks got flipped flopped by mistake and when att sent me a confirmation regarding my payment I immediately contacted us bank of the error. I spoke with the girl in customer service and explained the situation and told her I would be back on the 5^th and clear it up. Well us bank force closed my account and after calling to transfer funds that’s when I found out. They never notified me through a phone call or email but instead I was told by their fraud department that I have been sent a letter what the hell good does that do when I still haven’t received it and I notified them. of the mix up. I was told that that is their policy so I went on the website and looked up their rules or policies and guess what nothing nada not a damn thing states that this is their policy in fact there is nothing even regarding this type of situation. Even worse I had a direct deposit that was suppose to go through that the held off for over 3 days which by fdic law they can only hold for a day longer. So when I talked to the so called manager I was told they were mailing the funds to me .what when I asked why couldn’t I just pick them up I was told that is against their policy yet again there is nothing the public can see to confirm this I asked the manager Mario if he could email me this policy and he said he did enough for and wasn’t going to send me a copy. Again sounds like they are hiding something so I have contacted 7on Your Side and the fdic. And they say 5 star customer service… BS. and remember I contacted them first regarding the mix up. Here is more proof that big bank can give a damn about the little guy.

Worst customer service in the world. The branch manager Mario Cabrerra lies to his customers and does not return phone calls when he says he will. I had an appointment with him and he completely blew me off twice.

I was thinking of starting up a U.S. Bank account. I visited this location with my girlfriend a few weeks ago. I noticed employee, Mario Cabrera, «googling» at my girlfriends breasts, and make very explicit sexual innuendos. My girlfriends and I, confronted Cabrera about his vacuous behavior. All he did was derail and deflect the conversation, eventually he apologized, but showed very little sympathy and empathy for his vacuous behavior. I will never bank at U.S. Bank, especially, if they hire creeps like Mario Cabrera. I would advise nobody to bank at U.S. Bank, and if you do close your banks account and go somewhere else.

Worst customer service ever, literally! I came in deposited a large sum via cashiers check and requested cash back and was denied because I lost my wallet however could provide all my info as requested. The day before I was issued a temp debit card providing all necessary info. Today the main office approved it if the teller was comfortable giving me my cash back… what??? In the end I didn’t receive MY cash. The teller was extremely rude, giving me a bad attitude because I was asking why I can provide all my information, make a deposit, get a temp debit card without ID, and yet she refused to give it to me be usher never saw me there before. Poor day for US Bank customer service.

0 stars. One teller won’t or can’t accept cash deposit. The other teller that can but is with some client who thinks the world revolves around her. Yet the teller doesn’t acknowledge the long line

Whenever you go into the safeway at the fremont hub, you usually see Manny from US Bank there with a smile. US Bank took over Fremont Bank for being inside the local Safeway stores now. This location is very convenient. It’s located in central fremont, and they stay open late. Its very hard to get to a branch by 5:00 pm now in days with how late people work, this branch stays open until 7:00 pm I believe. Their whole staff is friendly and accommodating as well. I highly recommend switching to US Bank as my experience at all of them as been fantastic.