Queens Animal Health and Emergency

I saw this place on Groupon because they had a $ 59 exam with rabies and 7:1 vaccine. I called them to make sure I could purchase 2 groupons since I have 2 dogs. The woman on the phone said I could just bring them in and they’d honor the groupon price. I made an appointment for the following morning. The place is very nice, huge and super clean. The staff was very friendly to me and my dogs. I met with Dr. Lui and explained I used to work at an animal clinic myself. He didn’t try and push anything on me and understood that I only wanted what I went for. He gave me some pricing on a dental for my older dog (he’s 8) which was very reasonable. He said it would be under $ 300 including blood work! Overall I would definitely recommend taking your pet there. I plan on taking my dog in for his dental as soon as I have the extra money.

Mean. Unorganized. Dirty. They give you conflicting information. the door in between rooms was left open amd another dog almost barged in and attacked my puppy. And the doctor was probably the meanest coldest most condescending person i ever met. I picked up my puppy and left. Would never bring my dog to a place like this.

I unfortunately booked a grooming appointment two weeks in advanced. I was about to fly out to LA and wanted to make sure my dog was taken care of before our trip. The day before the appointment, the receptionist called and said Ivy would not be available for the session. Instead, they offered another groomer. I was hesitant but told them that as long as he doesn’t hurt my dog, we are fine.
When I dropped my dog off she was in excellent health. When I came back to pick her up, she was SCREAMING. I asked the office what had happened and they told me that Dr. Lu wanted to see me. Dr. Lu said my dog needed surgery and that it was typical of a toy poodle her size to have these health problems. He quoted me a $ 1000 procedure. I declined of course since my dog’s vet had never mentioned needing anything like this at all. And judging by the other reviews, it sounds like Dr. Lu tries to scam others with similar types of $ 1000 procedures.
My dog was screaming, vomiting and had diarrhea after the grooming session. On top of that, her nails were BLEEDING. In the end, I had to take my dog to the vet. She was diagnosed with neck and back pain and was told that my dog was either abused at the grooming session or they hung her neck to high and she was injured. I went back to Dr Lu and reported to him about their treatment of my dog. His response to the nails bleeding? «When humans cut their nails, they bleed too.» You must be a moron to be cutting your nails to the point that they bleed. What kind of vet is this? Think twice before you come here.

My bf and I finally caught a really sick stray outside of my house for a while. We were seen immediately by Dr. Lu. The stray we brought in had 2 extremely deep bite wounds, gum disease, was dehydrated etc.
Even though this cat wasn’t mine, I’ve been feeding her for about a year or so and I love animals. I was torn when dr. Lu told me it was best to euthanize her since she was so sick and she would suffer more than have a happy and healthy life.
Dr Lu was very comforting and compassionate about this situation even though he probably sees a lot of these cases everyday. I was crying a river but not once did he make me feel like he was annoyed. Instead he comforted me and told me it was better for the cat. He made me feel like he cared a lot.
This was the first time I ever came here and when I arrived without an appointment, he knew I really had an emergency.
I have other cats at home; I would def come back to this animal hospital to have my cats seen by Dr. Lu.

Loved all the doctors and staffs working there. We have been going to this clinic since they opened 3 years ago. I used to take my dog to Humane society for almost 7 years. It was extremely difficult to book an appointment with them, and also impossible to go there for any emergency cases. My friend recommended QAH to me. I have been with them for 3 years already. I’m so glad that QAH is always willing to take my dog in whenever I needed. I’m a very nervous doggie mommy. Both Dr Bucalo and Dr Lu always take their time and explain everything very thoroughly. I’m glad that I finally found a great clinic near home and my dogs are under great care with this wonderful team.

I was blessed enough to have adopted a little white baby pug who was rescued and brought here. The staff at Queens Animal Health and Emergency have been nothing but amazing to my little puppy. The vet technicians and my puppy’s veterinarian Dr. Diane Bucalo are very professional and kind.
If you want a place that cares for your animal, I highly recommend coming here.

I wish I had read some of the reviews about this place before I brought my dogs here. Then maybe, just maybe, they would still be alive.
Both of my beloved dogs died while patients here. They came here to be treated for an infection, and were admitted. They were young (2 and 6) and otherwise healthy. My first dog died 3 days after he was admitted. My second one died 3 days later. Nothing is more heartbreaking than having to bring not one, but two of your beloved family members from a tiny cage and bring them home only to bury them.
While there, we were often given conflicting information regarding their progress, and what the best course of action would be, to treat our two babies. Everything has to be paid for in advance, and we paid nearly ~1000 per night, per dog. Something in our gut told us to turn back when we first decided to bring them in, but we brought them in anyway, since it was in our neighborhood. This place is not open 24 hours, yet pets stay overnight, days at a time in our case. We never received a straight answer regarding our questions and concerns.
To make things worse, both of my dogs were visibly shaken, depressed, and terrified each day they were there, far from the lively, playful dogs we knew when they were at home. In short, I truly feel as if they didn’t get the loving care and attention they so desperately needed. And, I felt as if they were just trying to milk us for money by keeping our dogs there, instead of truly caring for their well being.
I’m a healthcare professional myself, so I’m very hard-​pressed to put down or judge others in my field. Still, do yourself and your pet a big favor, and look elsewhere for a vet that actually cares about your pet and will do what needs to be done, and not what will make them the most money. I’ll never come back here again.

So about 4 month after this review, I went a couple of other vets for 2^nd opinion. My dog had a bunny hop on her left back hind leg that seemed to bother her. Dr
Lu at queens vet suggested a procedure over $ 1000 to fix her ankle, that requires putting her under using anesthesia to get rid of the hop. He said she is in a lot of pain. That sounded really serious. So fast forward 8 months later, and my dog is doing great! Why? Because she is diagnosed with hip dysplasia. I did not go with strong pain reliever (Rymadal) recommended by a lot of vets (fresh meadow animal clinic & Astoria vet on Steinway) She was on that for a week and had a severe reaction to the dosage. We gAve her joint supplements (glucosamine). After 2 – 3 weeks, her bunny hop is gone. She has been on joint supplements ever since and still very healthy and active. Btw, no vet told us to try joint supplements, I discovered it ourselves. FYI, My dog is 7 years old and 50 pounds.

Loved this place, Dr. Kiani was amazing very sweet and detailed. She took great care of my cat who was diagnosed with Asthma. She took her time and explained everything to me in great detail. I will continue to come here for all my cats needs and I recommend this place for everyone. It was very clean and everyone was very kind.

I took my Chihuahua here because she couldn’t walk very well :(I called the same day and they gave me an appointment late in the afternoon, They were very helpful. When I got there the receptionist was nice. Then Dr Bikalo (I honestly don’t know if the spell is correct) saw my little one. She was very knowledgeable and helpful, She answered all my questions and I honesly felt that my baby was in good hands.
I will keep coming here for her follow up appointments with Dr Bikalo. She is great and my little one is getting better :)

I first came here as a new/​first time dog owner with a groupon deal. I was told by Dr. Kiani that I could not use my groupon deal she came up with a bunch of excuses, yet did everything my groupon deal stated and then charged me more. I had traveled quite a distance to get there btw. Whatever.
The place is very clean and I was worried about taking my dog elsewhere so I decided to finish her set of vaccinations there. The front desk lady is RUDE. Rude to the point that when she would speak to other customers with a bad attitude, I felt like defending them. She has absolutely no type of couth whatsoever! I started to take note of this on my second visit. On our first visit we saw Dr. Kiani who was nice, but very aggressive — a little too aggressive. She treated my pup wonderfully, but her demeanor and her tone was very off putting. She was gentle with my pup though. She also didn’t seem knowledgeable on a lot and I even overheard her asking Dr. Chen «where did you get that certificate again? I have to go and get that». Dr. Chen is amazing! We saw her our second and third time (I insisted). She went above and beyond with everything she did for us.
On our third visit, my pup was also groomed by the on site vet. She did a decent job. They don’t have an area where you can watch the grooming and I was nervous but my pup came out looking good. My pup also got last vaccine, which they almost forgot to do so they came out and quickly did it in the hallway. When I was checking out my bill, I asked why there was a fee for checking out my dog on top of the vaccination fee when she had been given her vaccine in the hall and wasn’t even put on a scale and the ill mannered desk lady responded «I remember the last time you were here we didn’t charge you that fee, we waived it». Was she serious??? I didn’t want to make a scene, but her claim was ridiculous. I had never asked for anything to be waived, they did that on their own and that was LAST time — why was I being charged now? I just paid, because it would’ve gotten ugly quickly had I opened my mouth.
When I called to make another grooming appointment almost 2 months later, the same front desk lady was VERY rude and I couldn’t compose myself and had to tell her «LOOK, get your information correct. This is fucking ridiculous and you guys should have this in order and if you don’t I won’t be back — let me know now». Miraculously, she realized there had been an error on her end. I barely acknowledged her on this visit and I noticed Dr. Chen and Dr. Kiani were both m.i.a. Another dog groomer groomed my pup (wish they would have told me in advance it would be a new groomer), but it was a good job.
I don’t think I’ll go out my way to come here again which is a shame because out of my initial excitement of having a pup I did recommend to some people. Now, I wouldn’t recommend again. I’m currently looking for a new vet and a new groomer just so I don’t have to run into that annoying, rude desk lady again. I want to give this place 2 stars because of Dr Chen and cleanliness cleanliness, but every time I think of the desk lady I am angered.

Very friendly staffs and vet. We came in here for our Beagle vaccination upon purchasing the $ 75 Groupon deal. Service was very accommodating and fast. I have to say, their prices are quite reasonable too!

I recently went to this clinic for my two puppies to be spayed. I had the same exact experience as John B. When I called them, Dr. initially quoted me $ 200.00 for one puppy to be spayed. And when it came time to pay, the bill came out to $ 800.00 for two puppies. Dr. also did the procedures and my youngest puppy had three different needle holes on her body (from the IV’s). After the service, my youngest puppy had nightmares for a week (not being able to sleep, walking extremely slowly, laying down all the time). Also, when I try to coo her, she would jump and panic. This place needs to be health board certified and reviewed. They shouldn’t be in business if they are charging obsurd prices and being lazy about procedures and operations. Please do not take your animals to this clinic! BEWARE!

Great veterinary center! Since it open, i always go there for any check ups. Recently, My mini poodle gave birth at this clinic. Full attention, nice vets specially Dr. Chen. And Dr. Kiani. Nice assistants. The most important thing, very reasonable prices, never over charge.

Over charges and misdiagnose treatments. Avoid at all cost

A caring and thorough vet office. Treats the animals with care. Has an adoption service for cats and kittens. I have brought my dogs there a number of times and Dr. Chin always takes her time with my girls. I highly recommend them!

We could not be more pleased with the treatment and care that Queens Animal Health and Emergency has given our dog. She came in with a scratched cornea thanks to our cat. Dr Kiano treated her right away with kindness and a gentle disposition. She was very attentive and even called a few days later just to check up on how our dog was doing. Our dog has made a full recovery and we are very happy with this wonderful vet. Thank you to Dr Kiano and to her terrific team!

Horrible doctor John Lou or Liu… He said my dog with. 102.7 temperature had a fever… Convinced me to put my dog on IV and antibiotics medicine that cost 45 $ and 90 $ for IV… Dog is still sick and turns out it was back pain… Paid all that money for unnecessary IV fluid and antibiotics for nothing… What’s worse? We also did X-​ray… A week ago… My jack Russell was still shivering so I decided to take her to ER… The ER place asked me to bring X-​rays that we did with Dr. John Lu, guess what!!! Dr John Lu LOST MY X-​RAYS and we came to this ER place empty handed … This place will try to sell you everything without actually caring about the dog… FROM ONE DOG LOVER TO ANOTHER, avoid this place

I brought my 1year old shin-​tzu in for a bath, cut, etc. Ashley was extremely friendly and gave my puppy a wonderful grooming– she looks like a different puppy, in the best possible way! Definitely will bring my dog back and indefinitely recommend!!!

This place recently opened and advertised special rates to rescues, but you have to bring in all your own food, litter, litterboxes, meds, plates, etc.