Verizon – Your Wireless

They were absolutely awful. I went in to open a new account after seeing the $ 69.99 (I just wanted cheap and basic after paying an insane TV bill for years) promotion and was immediately told by Adrian that the promotion ended the day before I arrive. The promotion did not end the day before because it is STILL currently all over their website and STILL currently being advertised for my area.
Then I was assisted by Danny, a trainee, who I can’t really fault because he knew nothing about anything in regards to their 3-​in-​1 deals. After being told that the deal I wanted (69.99) expired, Danny and Adrain proceed to «help» me create a «deal.» They chose the $ 89.99 deal, knowing fully well I don’t need a ton of channels (seriously food network and CNN and I’m set) or high speed internet. They also printed out an «estimate» that we could go over where they added DVR and a bunch of other things I didn’t need. I could also go on about the amount of times (after I said no) they asked me to add HBO within the span of 5 minutes. NO, I DO NOT WANT HBO!
After the «estimate» came up to about $ 170 with tax, they proceeded to tell me this was the best deal they could offer. I refused, thought about switching to Cable, and left.
An hour later, I called Verizon at home and a nice woman gave me the $ 69.99 deal and worked with me to makes sure my bill was about $ 120 a month.
My recommendation: SKIP THESE BUNCH OF LIARS! They try to sell you the most expensive things knowing fully well that it is not what you want! Call a rep or find a different location!

I brought my mom to this store to get her a new phone. Thomas Charles was extremely patient with my mom and I. Answered our endless questions regarding different phones and plans and what would be best fit for my mom. Adrian the store manager was very helpful too. Both of them explained what our options are tried their best to accommodate our needs. We thank them very much for their patience and assistance.

I stopped in to get a Fios router and a DVR –STB. Thomas greeted me and was very friendly. The manager Adrian was extremely helpful and professional. I would highly recommend them to my friends and family. Thank you

Ashley is the best Verizon representative that I have ever worked with! She tells me all of my options so that I can chose what works best with me. I’ve upgraded 2 phones with Ashley and I’ll continue to go back. The store overall is efficient even with a lot of customers coming in at once.

I was at your Verizon store doing an upgrade! I was very pleased with the service I received from Adrian! Although he was very busy, he provided great service and took care of me. I would definitely recommend this Verizon store. Keep up the good work and maintain the great customer service.

I came in trying to ask about a promotion coupon I got and was shut down rudely the second time trying to find out alittle more information about it and have ends meet mayb obtaining a tablet without having to activate it which was possible according to what a sales rep had previously told me. Workers I spoke with were excellent and politely directed me to the manager and the manager got frustated with me when i asked several more question about the promotion and how the tablet contract works. I felt like an unvalued customer and unwelcomed and was accused for asking the same question over and over when I wanted to double check and clearify just to make sure and find out more. Overall poor experience with managers

Came in with my bf to get an upgrade, Adrian took care of us right away and changed my B’s iPhone 4s for the 6 in 30 min. He transfered all his info into his new phone and even gave him some accessories for free. Make sure you remember the account password or the last 4 of the ss of the person who pays your bill in case you are in a family plan.

Worst customer service experience ever. On our first visit we waited a half hour for someone to help us. The representative was not properly trained and it felt like each representative was competing against each other to sign up customers. The representative took an hour to order our phones through his computer terminal and he could not tell us when the phones would be available or how much they cost. We received an email that the phones were in and went to the store the following week. The representative from the week before was an hour late and we had to wait for him to arrive to be serviced. One of our phones was missing and we had to wait 2 hours for the other phone to arrive. Only when I took a look at the contract did I see that they attempted to charge me $ 1000 for an Iphone 6+ 64 GB. I informed the representative that the phone should $ 850 which is what the cost of the phone is on Apple’s website. He agreed to «fix» the price. In the end, they overcharged us $ 50 for each phone and when I called them about it, they said they are allowed to charge an additional markup for the phones. This is the worst cell phone store ever. Avoid them at all costs. I will never buy a phone from a bucket shop corner cell phone store ever again.

I called the store ahead of time asking if they could throw in a free case if I bought from them. I’ve been a Verizon Wireless for 10 years so authorized dealers will usually throw in free gadgets to get your business. Juan, the verizon rep answered, said «yes» and he would take care of it at the store.
At the store, the service was terribly slow. They said the systems were slow, but I was in the store for 2 hours, which is unreasonable considering I could have done this all online, but I thought the perk of getting a free case is worth it.
After the two hours of waiting, I looked at the receipt and I saw that they had charged me $ 35 for the cases and screen protectors. I saw that the «New Activation» fee was $ 0 so I assumed that they have waived it for me. When I got my Verizon Wireless bill, I saw that they charged me $ 35 for the activation fee. I realized later that there was a misunderstanding and they gave me a discount instead of giving it to me for free. I just felt very deceived as they were putting on cases and screen protectors without clear indication that I was buying it. Juan looked like a new employee, so I don’t blame him. I would never buy from the store if it was clear to me as you can get the same accessories on Amazon for much cheaper.
I called the store to clarify and Adrian picked up. He laughed and said nothing is free and then hung up on me. I found this to be quite disrespectful as an authorized Verizon representative.
I regret not clarifying the details before leaving the store, so that’s my fault. I was very unhappy with the slow and inexperienced service of Juan, and the disrespect from Adrian. I would never recommend anyone to come here.
P.S — They tried selling me (and other customers) the «free» tablet, but they do not tell you all the details. They say that the bill won’t change, but this is not true. Google search threads on this. They do not tell you that the cost increase of the tablet will show on the bill and there’s an activation fee they never speak about.

Excellent service! Adrian was extremely helpful and made the transfer process quick and easy. Will definitely be back to this location for all future needs.

Adrian K was very helpful & provided excellent customer service. I highly recommend this Verizon Store.