Castle Rock at Fresno

Loving the shuttle that goes to Fresno State! I don’t have to worry about parking. And the apartments here are fully furnished so that’s cool.

Well time for me to put my two cents in. I have seen the changes of all three name changes. I have seen the trash build up, the emergency signs that were broken and not up to city code or the city fire inspectors code. Fire extinguishers missing and others fire extinguishers without current tags. I have even seen some electrical code violations at the barbecue area, weather proofing missing from an outside electrical outlet. All I got is «We’ll get to it.» After prodding and emailing corporate finally the code violations got fixed. But they did get fixed albeit after the fact of lots of emails.
Now I see that there is improvement on the maintenance side of things. Work orders are being processed in the online portal or going directly the office.
My roommate next door got his car towed when he thought he was doing the right thing on the paper that was scotch taped to our front door. My other roommate also got his car towed for the same reason. Communication is a bit sketchy.
The other area that is an issue is CSR (Customer Service Representative). I know they try but how much of thin skin do you have? Its like us against them and you had better be politically correct. Nope can’t give constructive criticism if you see something’s wrong. I have been in CSR for 40 years so I have had my fair share of upset people and remain cool and try to resolve the issue and understand what it is that was motivating them without elevating it to a supervisor level.
The other area is there is no American flag flying over Castle Rock of Fresno. It’s been missing a long time. I’m not sure if any of you who are reading this have any relatives who served in Desert Storm, Afganastan, World War II or Korea but not seeing the American flag is so wrong. Oh but they do have the Castle Rock at Fresno flying. I noticed the flag was missing in July 4, 2015. I don’t think the American flag will be flying on September 11 nor December 7 Pearl Harbor day. It’s sad really. This goes to the heart of their values. I have also reached out to local management and to corporate so far silence.
All in all mistakes are made here. Its what you do with those mistakes and how you address those mistakes that will show what kind of corporation castle peak is running castle rock.

I moved into these apartments when it was still Jefferson Commons thinking it was a convenient living situation. When signing the lease they had me fill out a roommate preference card and told me they would find a roommate suitable for me. They lied. My roommates the first year was absolutely horrible. I felt like the staff took minimal consideration in pairing me with people and was simply trying to fill up rooms. My roommates were obnoxious, dirty, rude, and lazy. I lived there for two more years out of convenience. The next roommates they paired me and my friend with were not magnificent but better than the first ones I had. As other people mentioned, here are some annoying aspects of these apartments: loud and obnoxious college students who really don’t know any better or choose to be plain obnoxious, paying more to have pool view only to find your peace and quiet disturbed by loud parties, multiple notices to enter your apartment, fire alarm consistently going off not to mention mandatory fire alarm testing, unprofessional front desk staff, trash around the premises, maintenance taking forever to fix things, slow internet.
If you are simply looking for a place to live and don’t care who you live with you may not mind living here. Yes, the convenience is nice but it wouldn’t hurt to go the extra mile and find something else better.

The only staff member who was professional and ethical was Ms. Diana. The others are rude, and they give wrong instructions and they lost the money order paper i gave them a couple of days ago, now they are saying i did not pay. I would love to talk to someone who will help me with this because whenever I go to the office and ask for help about something, no one is willing to work enough with me. HELP ME OUT please, they need NEW STAFF MEMBERS

I started living here in the fall of 2014. I moved in here thinking it was a decent place to live at for the price. Within the first few months of living here I had multiple roommates being locked in their bathroom on separate occasions because the door knob did not work.
I live on the first floor by the parking lot entrance and the gate constantly gets stuck and the alarm goes off for hours during the middle of the night. We addressed this issue multiple times with the staff and they did nothing about it, as it continues to go off. Also, the side door to enter the parking structure has no handle which means you either have to walk all the way around the building to get to your car or open the gate with your clicker and run to the gate before it closes. «Seriously»
The staff at Castle Rock are unprofessional and unreliable when it comes to an issue. My roommates and I had an incident where we inquired with the staff about a situation. Following their advice we did as we asked and we were apparently misinformed by the staff. They later denied ever telling us anything and tried charging us a fee. The assistant manager was very rude when I spoke to her and of no help. I tried reaching out to the manager Inez and she never responded even though I was referred to do so. It has been two weeks and I still have not received a response. The funny thing is that everyone refers you to Inez and she’s never there and doesn’t respond to your e-​mails. It’s obvious that the corporate management needs to hire new staff!
The staff is not helpful in anyway and whenever you have an issue they do not seem to care. They are clueless as to their policy. They are disrespectful and untrustworthy. There is literally no one to talk to at Castle Rock about any situation. I DO NOT recommend anyone living here. I rather pay a little more to be able to have a well informed and helpful management. It may look nice from the outside, but from the inside it’s dysfunctional. The only genuinely helpful person is the maintenance gentleman.

Don’t live here. It is not worth the cheap rent. The fact that it changes names so often should be a big clue. It’s been Jefferson Commons, Campus Park, and now Castle Rock
–I’ve found myself locked inside my bedroom (yes you read that correctly) and then treated like it was my fault the door hardware malfunctioned and I should be grateful that NOBODY got in contact with me after nearly 24 hours of calling the «emergency» maintenance contact number.
–The management is disrespectful, unprofessional and untrustworthy
–The staff will enter your apartment and then leave the door open — not just unlocked, but open
— The management had the locks changed without informing the residence (no, posting a note on the door does not count when most residents spend the summer away from the building — it’s supposed to be geared toward students). Never mind they were able to send out multiple e-​mails asking for good ratings throughout the summer.
–The management gave away my covered parking spot (that I pay extra for) after I had followed the steps to keep my parking spot
–You will walk down the hallways with the strong rank scent of marijuana.
–They will not kick out any resident for anything less than them not paying rent — that means when your room mate doesn’t racks up over $ 300 of unpaid PG&E bills and your power is turned off they will shrug their shoulders and say, «I called her and she said she would pay» — leaving you with the bill and if your name is on the account the bad credit
–The fire alarm will go off at least once a month
–Putting in a maintenance request will result in… nothing. Nothing will get fixed unless you request it multiple times using their «system» and then physically go down to the office
–My roommates have had items stolen out of their rooms after the staff had entered the apartment
–Turning in a found wallet will result in the management rifling through the wallet (that has identification in it) to see what is in it and then handing it back to you.

Okay, so I’ve living here when it used to be Jefferson Commons, then Campus Park, and at the beginning of Castle Rock. I’ve «seen» the changes from each company who has taken over. I feel like there has been a lot of information that is missed from the other reviews and I am here to clear that up for everyone.
I am going to go ahead and list the Cons that I have been through and seen personally; all information is TRUE & Recent!
1. First off the management is a joke, lets just say the management hasn’t changed at all between the company take overs which should tell you a little bit of how shitty they are.
2. Within 4 years, they have changed there name 3 TIMES!!! If that doesn’t tell you to run & stay away, I don’t know what will, but it’s about to get worse.
3. They advertise that they have security, yea, that’s a big load of bullshit. They only hired security the first two months of move in and the last two months of move out. In between that time, break-​ins were ridiculous. I got my car broken into and everything stolen and the office straight up told me, there’s nothing we can do. They tried to say they had security that night and I asked to see the report and they refused to show me. I even paid extra to have covered parking… waste of fucking money!
4. I hope you love stray cats because they roam this property like they fucking own it. They’ll be under your car, sitting on top, and running around. The office doesn’t do anything about it.
5. Since I lived here at Jefferson Commons, they had the best maintenance team. Then out of no where they either got fired or was tired with Campus Parks shit. Then they hired a couple different people who didn’t last long either until they had no maintenance…
6. This place is covered, and I mean covered in trash. You name it, I’ve seen it. Dirty thongs in the hallway, pizza boxes by the exit doors, beer cans in the swimming pool, meat trays rotting in the hall, its fucking discussing and guess what, the office doesn’t care.
7. Don’t even get me started on the bugs here. Cockroaches everywhere!!! Let’s just say every single front door has a gap at the bottom and I straight up saw a cockroach walk under my door without any problem, into my kitchen! I’ve found them in my bathroom, on the walls, in my room, EVERYWHERE!!!
8. So I noticed someone else wrote a review about the fire alarms going off all day and night, I’d like to bring that up. Yes, between all the name changes I have experienced these on going fire alarms. I’ve had them go off at 3am for 30 mins on a weekday mind you. They also do a fire alarm check, which is whenever they want because they don’t tell you that goes off all, and I mean ALL FUCKING DAY. You might as well not go home because you will literally go insane. This has probably happened a total of 10 or more times.
9. Honestly I feel like I will never run out of things to say about this place because the facts of how shitty it is, just overwhelms me. So Castle Rock or Campus Park, loves to post notices on your door literally at night for the next morning. If I had to guess how many weeks they had access to my apartment out of a one year mark it was over a month. They will post they are entering the next day or within the next three days and never do so, so you would get another notice, for a week extension… I am sorry, what the fuck are they looking for? I would say every other week, they find a reason to enter your apartment/​room so I hope you don’t mind them in your stuff; this one probably bothered me the most.
10. Okay so after moving out this past July, I was fined a month later for $ 300. $ 50 for cleaning because come on, the common area is so cheap that a professional couldn’t make it look new and $ 250 for carpet replacement!!! They charged all three roommates $ 250, so $ 750 just for the carpet in the living room. That carpet is the shittiest quality I have ever seen. Jesus himself couldn’t keep that carpet cleaned if he tried.
11. I want to make sure I cover everything before you go to the office yourself and they lie straight to your face like they did to me. They offer building parties where they give out food, yep after an hour into the «party» they ran out of buns for the hotdogs, really?
12. If your at the pool tanning forget it girls, ghetto people will open there back doors and blast there stupid music for everyone to hear, I had three different apartment do this at once. Oh, and they sit on the balcony and stare at you… creepy as fuck!
13. Families do live here, why? I have no fucking idea but don’t expect this place to be strictly college students.
14. People throw parties all the time. Sometimes until 4 or 5 in the morning during the week… I hope you don’t get those neighbors but the «security» wont care because there wont be any and the office is closed, so good luck with that.
to be continued…

I would scroll down to the bottom of this page and read the «11 other reviews that are not currently recommended.» I would definitely read those comments before moving here!!!

Only reason why this place gets one star is because I can’t put any stars. By far the worst place I have ever lived. The only good thing about this place is that it is student based. They raise their prices so much it’s about the same price as the other places now. Management is horrible. They are very unorganized. Security changes a lot. The name has been changed three times since I have lived here. If that doesn’t show how bad of a place it is there’s plenty more for me to add.
It’s filthy. There’s stray cats that live in the parking lot. The first floor has cockroaches. They try to charge you for stuff that was already ruined at the apartment complex when you first moved in. Parking is horrible. You pay for parking and are not guarantee a parking spot unless you pay extra a month. The cable they provide is missing half the channels most of the time.
If this is all you can afford just prepare to get less than what you pay for.

it has a prime location right by the 41hwy and is walking distance from the mall. on the other hand too much parting going on and too many break-​ins.
and bugs… ewwwww

This place is ridiculous!!! I don’t know what I was thinking when I renewed my lease! First off the people that work here are f**king stupid!!! Their security is never around doing safety patrols all they do is tow cars every night! My boyfriend has lived here for over 6 months drives the same car and parks in the same spot every single day, he got in a car accident a couple months ago and got repairs done well once he got his car back the very next day he car was gone, they towed it because it didn’t have a sticker (which was there before the car got repaired) how do you not notice a car parked in the same spot for over 6 months??? They don’t check license plates but this stupid sticker that doesn’t stick to your windshield, btw you loose that sticker you have to pay $ 50 he had to pay $ 300 to get his car out and all they said was sorry! Wtf! Next the fire alarms yeah those go off about twice a day maybe not in your room but somewhere in the complex and you’ll hear them, they go off at the most random a** times like 3 in the morning! There’s roaches EVERYWHERE!!! They come out at night like crazy! We’ve had our apartment sprayed over 10 times it doesn’t help! You also need this plastic card to get in the building which last ohhh about a year and even if you renew you don’t get a new one so you have to pay $ 40 when you could get them online for $ 6, they rip you off no matter what! They also have these parking gates that when they get jammed which is every 10 mins the alarm will go off for another 10 or until a car drives through it which resets it and makes it go off again! They have the cheapest furniture you could possibly get, all our chairs are falling apart and our table is barley standing! They have been under new management three times and it’s not getting better! I am counting down the days to leave this hell hole! I feel extremely bad for anyone who lives here, the only nice thing about this place is the pool and the fact they have a shuttle to state but don’t rely on that piece of junk it breaks down every week, they make soooo much money here and they just screw you over so much! It’s an okay location next to foodmaxx and biking distance to state, please save yourself and look else where this place is absolutely terrible, oh I forgot to mention the people above me have SEX whenever their not screaming at each other, these walls are soooo thin you can hear everything and I mean everything!!! I can’t recall how many times I’ve complained about them!!! I’m happy though that I got the old model because it’s nice not like my boyfriends apartment which is disgusting, the carpets are soooo stained! And when he moved in the stove didn’t even have burners, this place is extremely unprofessional

They have the most unprofessional, unethical and rude management you can ever think off. They will try to rip you off on every opportunity and be shameless about it. Shame on the way they conduct.

Alright.
I lived here for three months as I took over the lease for a girl I found on Craigslist, and overall, it was a comfortable and convenient place to live in. My rent was $ 370 a month and I had access to a washer and dryer in my apartment, a gym, a pool and hot tub, a computer lab (printer), and there was a Food Maxx literally less than a block away. It was pretty convenient for college aged people, which is what the apartments are meant to cater to. I give the place four stars just because it was a pretty relaxing three months and the staff was helpful (for the most part) and signing the lease wasn’t too complicated.
However, the following things sucked: annoying college people throwing their trash from their balconies, not being able to find parking for your guests after ten p.m., the strict parking rules, and the way the staff explains nothing when you sign the lease.
The parking was one of the worst things about living here. I had people come over maybe every other night and there were times when they could never find parking. There is one strip for guests without a parking pass and that did not suffice. If we were all wanting to hang at my place after hanging at a bar, chances were that they would not be able to get a parking space, forcing them to park at Food Maxx which was down the street. The back lot is barely half full so they should convert the front to guest parking. I think that would work a lot better.
Also, when I signed the lease, the staff did not explain any of the rules of the apartment complex to me. They didn’t explain that there was a guest limit of two per tenant at any time. I found out the hard way when I had maybe five people over at my apartment after a «pool party.» The security guard knocked on my door and told me to get them out of the apartment. Oh yeah, there is one security guard who is really rude and talks to me and my friends like we are dumb valley girls. I like to think that my friends are a lot more mature and smarter than that. But anywho, aside from that, the staff is usually really friendly.
You also get occasional fire alarms which I never really understood. Probably dumb jerks pulling the alarm somewhere.
It was a great place to live because of the convenience, but they need to evict half of their tenants due to their annoying and sloppy behaviors. Learn to use a trash can, people! I know this review makes the place sound horrible, but really, it was quiet about 99% of the time, it was just dirty due to the careless tenants.
I really preferred renting a house to living in an apartment.