Central Valley Community Bank

Many moons ago (about 6 year’s worth), before I realized how lucrative being a stay-​at-​home mom would be, I worked in River Park. I came to this branch of CVCB to cash my paychecks on Fridays.
Now my account was originally set up at the Clovis branch on Pollasky, as it’s the closest one to my home, but I haven’t had any issues with the other branches handling my money.
I don’t know if lacking people skills is a requirement to work here, but every time I’ve walked in here, I have felt less than welcome. As mentioned before, I used to stop in here to cash/​deposit my check — something I’m absolutely entitled to do, as a client with a valid account — and I’d constantly run into this old woman teller who actually told me, «Well, I’m not supposed to, but I will let you get away with it this time. We’re not in the business of cashing checks.»
YOU’RE A BANK.
So anyway, that’s my history of the bank — let’s move onto the present situation I encountered on Feb.15^th.
I pull up to the drive-​thru, which threw me off a little, because there’s an ATM, and a window, but no way to really get to the window that I could see. Then there’s a lane with the sucker up tube jobby.
I’m on the way to the car wash and I’m gonna need some ones to exchange for quarters. I pull up to the ATM, withdraw $ 20, then pull back around and get in the sucker up lane. I put my $ 20 in the tube, send it up, and in about three minutes, The Priss gets in the intercom.
P: «Hi, what are we doing?»
Me: «I need some change. Can I get $ 10 in quarters?» (Might as well ask, right?)
P: «Unfortunately, I can’t send change through the tube.»
Me: «Okay, no worries. How about a ten and ten ones?»
P: «You have an account with us, right?»
Me: «Yep. I just withdrew the $ 20 from that ATM.»
Now at this point, if she was really worried about me «scamming» her to exchange my bills, she could have asked for my account number, or my ID. Both would have been mildly irritating, but totally understandable. Instead, I don’t hear from her for 5 minutes, at which point, she sends my $ 20 bill back through the tube.
P: «I’m just going to have you come inside, so I can make sure you get the change that you want.»
Me: «Yeah, I’m not coming inside. I want one.ten.dollar.bill.and.ten.one.dollar.bills.»
P: SIGH. «Okay, send it back.»
Which I do… to have her send me back a bunch of loose money, because she can’t be bothered enough to put it in an envelope like every other teller in the company would do.
P: «Have a great day!»
Me: «I thought the drive-​thru was supposed to be faster?»
No reply. Hmmm.
— — -
Also, this isn’t inclusive just to this branch, but they are constantly having issues with their website, making it impossible to check your balance, see what checks have cleared, or even log in.
We have also had instances where our cards expire, and we call, but our new cards don’t arrive for weeks after the expiration dates on our old ones. This makes things bounce like crazy. Our cards are set to expire at the end of this month, and when I called to make sure they had been ordered, they told me I’d just have to wait and see, because they don’t have control over that. Um. thanks?