David’s Bridal

I had a great time there. The stylist that helped me was Elizabeth and she was wonderful. (5 stars for her!) She was very nice, and really knew what I was looking for. I picked out a few dresses to try on, and didn’t really fall in love with any of those… She went and picked a few and they were better than I even imagined!
I had been told before by a friend that they could be a little pushy about buying a dress that day, but that wasn’t the case for me. I am VERY indecisive and already knew I would need a little bit of time to decide on a dress no matter what… I told my stylist that I wouldn’t be making a decision right then and that I needed a few days to think about it and she was very understanding! I will be going back to make a final decision between 2 of the dresses.
Davids Bridal seems to be a bit pricey, thats the only down side. I know, I know. They are wedding dresses. Otherwise, I enjoyed this store.

I called to the Fresno store to see if they have an item in stock because they do not online I speak to Vanessa and she states that she can’t find it in her inventory so I must be looking at the wrong website. I direct to the exact place I am on and she finds it. Without an apology she states, «Roseville has it, call them» when i ask can you call them to transfer it to your store? She responds «no» and hangs up. I wish I was surprised at this horrible experience but i am not.

I came to David’s Bridal first to look for my wedding dress and unlike some other reviews, I actually had a great experience. I wasn’t looking for a specific type of dress, but let the stylist, Madison, know what kind of overall style I was going for for my wedding and she brought me multiple dresses that worked great. In the end, I chose one of them and ordered it at a great price. It came very quickly and I received it no more than two months later. Marissa was very helpful in letting me know timelines for ordering my bridesmaids and flower girl dresses there as well. So far we’ve gotten all of our dresses in a timely manner with helpful staff. Even on the days that I’ve gone in to look around when Madison or Marissa weren’t there, some other staff members remembered me and were very helpful as well.

Honestly, I’m glad I found my bridal gown here because it was a great price and exactly what I wanted. However, the service was terrible. When we went, it was somewhat busy, but we had an appointment. But we waited 30 minutes for our actual appointment and they gave our consultant a walk-​in also. Our appointment ended up with my mom and a friend helping me with my dresses and us all doing the bridesmaids dresses with no help. After we got the dresses, we thought we got them all added to my account. However after another mixup at David’s Bridal in Oklahoma, I found out they did not have a record of one of my bridesmaids at all. So today we went to find it again. I didn’t make an appointment because we didn’t need a consultant and I didn’t want to take a consultant from someone else. But they would not just let us go into one of their many open dressing rooms to try stuff on even though other people were. The lady at the front desk was very rude and we tried to explain the situation and she just told us to look at dresses. Even after we told her we knew what we needed, we just needed to figure out the size because it was lost and they had no record of her being a bridesmaid at all. Overall, the experience was terrible. I know we shouldn’t expect much, but I thought I could expect maybe a little more help with both my appointment and with fixing a problem they created. 1 star for me actually finding a dress at a decent price, but 0 stars for customer service, especially because they lost our information. If you want a decently priced dress go here, but if you want a true bridal experience with no hassle and you can afford a boutique, go there instead.
As a side note I did go to a boutique to look at dresses, so I saw a big difference in the two. But I am glad I went to a boutique first and got such a great bridal experience. If I had gone to David’s Bridal first, I would have been so upset about it and the lack of a good bridal experience (I didn’t even get to ring the bell when I found the dress).

i came with my wife to this horrible store. this is the absolute worse place you will find. dont spend your hard earned money here. stay away from this crap place

Don’t get me wrong there are SOME amazing staff there at David’s. BUT everytime I went there, the part time staff need more training or some manners or something. They get these girls straight out of high school and young girls. They think there all that, with a lot of Attitude, rude and no manners. I have even gotten hung up on multiple times. I think I am not a demanding person or rude. I always say «thank you,» and «can you please.» So I know that I am not a hard person to work with. The staff needs more training.
Also they need to know a little bit better what they sell and there inventory. The first time I went to David’s I said, no shinny white dresses and no strapless. That’s all they brought me. Very disappointed.

HORRIBLE, HORRILBE system! When I went in for my appointment, it was crazy busy. It took them about 30 mins to come get my party and start pulling dresses. I’m giving David’s Bridal appointment set up and the 2^nd consultant for my bridesmaids a BIG FAT ZERO! NO STARS! but 4 stars solely for the consultant, Missy because she was so sweet and apologetic. She told me they had double booked her for my party and another party so she was having to go back and forth. She couldn’t help me put on any dresses that she had pulled for me. I understand it is hard also when you are trying to work with 2 different bride who have completely different taste in dresses at the same time. I felt bad for Missy, but I was so frustrated. I didn’t like any of the dresses pulled for me. I truly believe that if Missy was not double booked, she would have found the dress for me. NOW, for the 2^nd appointment, which was back to back with my fitting appointment, we got a horrible consultant. I don’t even remember her name because she was just horrible. At first she started out just fine, measuring my bridesmaids for their sizes (Even i didn’t get that treatment during my appointment!) Then when it came to pulling dresses, she kept pulling I did not like at all and when I tried to tell her the kinds I want, she was off helping individual customers with their dresses and pulling dresses for them! So I had to go pull dresses for my bridesmaids! At the rack, I saw a worker and didn’t realize it was the manager and told her that our consultant kept pulling wrong dresses and I needed a certain kind of dress color, so she helped me, but didn’t ask who my consultant was or anything else. Then our consultant came back and said, «oh, my manager said she helped you pulled some dresses, you need anything else?» and I was so frustrated that I just said no. So she went back to help the other customer who came way after my party. She completely neglected my party who was booked for her to help! I had my bridesmaid get dress and we got the hell out of there and went to Macy’s. David’s Bridal has the perfect pricing for wedding gowns especially if you are a bride on a budget. I was a bride on a budget, but I value service a lot more. I’m not sorry to rate them so low, but the service I received was unacceptable!

Everytime I go it’s a horrible experience! Everytime I hear the name of the store I cringe! How are they still in business! Never have I ever had a seamless encounter with Davids bridal! And I know it’s not just me! In fact today as I stood by waiting to pick up a dress (that I had already asked 3 people to get for me) I overheard another unsatisfied customer! This poor woman had been to the store three times already to pick up what should have been a complete order but they were all just coming in one piece at a time and no one seemed to notice! I mean come on people… this is what you do right!!? You type the orders into your internet machine and then maybe just maybe cross reference when the shipments come!!? No no… way too much work! You guys are in the wedding business. those things are kind of important. You already financially rape everyone you come in contact with the very least you could do is have your shit straight. Because in that moment the last thing you need is more stress, hassle, and inconvenience! I really wish people would stop shopping there like they’re the only option in town or something! All their bridesmaid dresses look the same anyway! But lucky me. I have the same damn dress in 3 colors! Each one with some horror story about the wait to try it on… or the hassle of the horrible shipping… or how I never got a call and they almost shipped it back! UPDATE! so my terrible review got the attention of a higher up
In the company. He messaged and asked me to contact him to further explore my displeasure. I thought cool. maybe something will happen. Maybe I’ll get a voucher towards a future visit (that I still would wish would never happen) maybe just maybe a partial reimbursement (yeah right) but something! NOPE! This dude might as well be the one unloading the shipments in the back who doesn’t count or cross reference anything! It’s like he has no pull or can’t make decisions on his one. Absolutely no help! Absolutely no resolution. And to top it all off the stupid dress I just picked up has a zipper that doesn’t work properly! WOW! I JUST paid over $ 100 for a dress that isn’t even quality! Good job David’s bridal… keep it classy! And this bozo I’ve been emailing really has the audacity to tell me to take it back to the store! Have you heard anything I’ve ever said at all??? I don’t trust your store I don’t have time nor do I want the added stress of them losing my dress… or whatever they’ll manage to do this time! If you’re looking for quality and customer service KEEP LOOKING! This is not the place! And what good is complaining to a district manager if they’re going to leave you out in the cold too! I really hope my review deters someone and I spare them a horrific experience during what should be a happy time in their lives!

I went to David’s Bridal three times. Twice for bridal gown. First time I went to check in at the front and they told me to look around but to not pull any dresses. After waiting about 10 mins they called my name. Sales associate was nice and walked me over to the dresses. She asked which dresses I was interested in. So we had to go through the dresses again since I couldn’t pull them the first time. The rooms are very small. No mirror to see yourself before you go out. 2^nd time I had a paper with the styles I was interested so the sales person pulled them for me. The 3^rd time was for my bridal party again same check in, look but don’t pull. When we finally chose dresses she said she would pull them for us. All 3 times the sales associate has more than one party they are helping. So they are pretty much running around being pulled in every direction.
But the last apt I was the one going around pulling the dresses because we were waiting around for sales associate to help. We ended up leaving since everyone was done and no one came to check on us. Won’t go back.

I went in for a bridal appointment. It was my first experience trying on wedding dresses. I had a party of 9 ladies with me, and the staff was very accommodating! They brought out a chair for everyone and made sure we had enough space. The associate that helped me was Katie. I gave her the printout of my dress choices and right away she started pulling them. She was very helpful and attentive. She paid attention to the style I wanted and when my choices weren’t exactly what I was looking for she said she had something I would love. When I tried it on, it was the one! It was fitted and had beading and detail all over the dress, which was what I had in my mind. The best part was that she stayed in the budget I gave her. Nothing was pulled that was over, which I very much appreciated! I would have hated to fall in love with a dress I couldn’t have. Katie did have to step away at times to assist another customer, but she always let me know ahead of time, and still had dresses available for me to try on. My mom stepped in to help me put the dress on when Katie wasn’t available and that was fine. It didn’t stop the appointment one bit. Thank you Katie and the rest of the staff! You made my first wedding dress experience easy and enjoyable!

We had an amazing experience today at David’s Bridal! We were walk-​ins just hoping to check out some wedding dresses for my best friend’s wedding. We were helped right away. Our consultant, Katee, was so great! She listened to exactly what she wanted and she ended up saying yes to the dress! There were so many great perks to our visit. I will definitely recommend David’s Bridal to other brides!

My experience was okay. We made an appointment to try on the dresses the bride had picked out for us, but the lady at the front desk told is prior to the day of the try on, we were only allowed one person per hour; meaning we were going to be there for four hours to have for bridesmaid try the dress. When we got there we were told that we could try the dresses together (thank goodness) but it was super unorganized. They had also told us that each of the dresses were $ 20 off because of some deal that they have which I cannot remember. Went in to buy my dress the following day, had the hardest time getting the $ 20 off cause the cashier didn’t know how to overwrite it. Literally had to argue with them on certain things. Bad experience, but the lady who brought me my dress was super nice. Forgot her name though.

I would give Davids Bridal 0 stars if I could. I went in to try on wedding dresses for the first time. The girl kept asking me what I wanted and I told her some ideas and showed her pictures. She seemed confused and asked if I knew of any dressss they had that I wanted to try on. She seemed very new and did not know what she was going. I left disappointed.
Then I ended up finding bridesmaid dresses there. We told them that we all live at least an hour away. The girl did not tell us that we can have them hold all the dresses to pick up at once. Instead they called and harassed my bridesmaids one at a time, telling them that they had 7 days to pick up their dresses or they would send them back to the company without a refund. Very rude and inept employees

TERRIBLE experience. All of the ladies here are SO disorganized.
We had an appointment this morning to look at bridesmaid dresses. We shouldn’t have even made an appointment because WE had to pick all of our dresses with no help at all. The lady that was «helping» us out was no where to be found half of the time, talking to other people, started our appointment 10 minutes late, and in the middle of the appointment told us that she had to help someone else with their bridal appointment and if we needed her we would need to come find her. Are we not important, Davids Bridal? We made an appointment and didn’t understand why we had such poor help. This was supposed to be an exciting and fun experience to choose bridesmaid dresses and we ended up being so disappointed that we want to go elsewhere to choose dresses. Thanks for nothing, David’s Bridal.

What a disappointment. My stylist was SO rude, pushy, & just plain mean. If this was my first time Trying on wedding dresses I would’ve ran out of there crying. But because I had gone once before I knew the rudeness of my stylist wasn’t of the norm.
I won’t say the name of her right now because I plan to contact David’s Bridal directly to tell them how I feel about her but it was completely the stylist who is giving David’s Bridal such a low review.
The store had a lot of great choices & would be willing to give them a second chance if I could get another stylist!

Wish I could give less than 1 star. Rude staff. Humiliated someone I know because they were plus-​size. Will never go there and tell everyone I know not to go there as well. My money will be spent in a place where I’m not going to be made to feel like I am less than just because I’m not a size 2.

Best thing I can say is they had dresses. They were the rudest bunch of clerks I’ve encountered. They weren’t busy but none offered the time of day to us. We had to hunt down a clerk hiding in the dresses to ask for assistance. Last but not least the showroom was filthy! The carpets were the dirtiest I’ve ever seen. If that is the first impression they want to give I wonder what the rest of the service is like. We didn’t stick around to find out.

I went in to watch my sister try on wedding dresses… This was my first time doing something like this. The lady who helped her was named Britney and she did a great job. She was very attentive to my sisters needs and also listened to the other girls feedback. There was one dress my sister tried on which she loved but it was over her budget ($ 1,000)! She found another dress which was only $ 500, but it wasn’t exactly what she was looking for. She has another appointment in two weeks so we will see how things go…
She still has not picked any brides maid dresses yet…

Sadly, I have to change my review for this David’s Bridal.
The bridesmaid dresses I picked turned out to be «special occasion» and it became a question of whether they could be guaranteed in stock or not. I decided to change the bridesmaids dresses and reschedule a bridesmaid appointment. Halle had scheduled my first alteration appointment November 29^th so I figured it could be that day. When I called to confirm that alteration appointment, they didn’t have it. They asked if I wanted Halle to call me? I said yes please. She never did. I scheduled my bridesmaid appointment that day anyway.
My wedding dress was expected to come in Dec 2^nd. It came in 3 weeks prior and I asked them to hold it there so I could try it on again/​pick it up on ¹¹⁄₂₉ when I would be in town again (I live in the Bay Area but most of my bridesmaids are in Fresno and I grew up there). It was a «big deal» because they only hold dresses 2 weeks and holding it until ¹¹⁄₂₉ would make it «3 weeks». I had to talk to the manager and everything. I believe her name is Jenn and she isn’t very friendly, empathetic, or helpful. But I convinced her to hold my dress.
Yesterday, was the bridesmaid appointment. Alicia helped us and she mixed up my bridesmaid’s sizes. My friend who ordered her dress out of the San Jose store said Alicia had her dress saved in the wrong color.
In other words, if I could do it all over again, I would have gone somewhere else. Poor service, poor follow up, poor scheduling, poor everything. I am going to check the David’s Bridal up here and see how their review are but as far as Fresno is concerned, it just hasn’t been the experience a bride could hope for. I will be following up with corporate on this one and taking my business elsewhere.

In reading some of the past reviews, I can say they are all true! I thought I was just being paranoid because it is the 21^st century after all, but the people that work here are racist. My friend and I (the bride) walk in the empty store on a random weekday, there are about 6 staff on the floor and not one greet us even when were just there standing staring at them. So we just go ahead and check out the dresses ourselves.
About 10 minutes later, 2 Caucasian girls walk in and the staff are flocking towards them, ‘hi how are you’ ‘how can we help you?’ My friend and I are Asian, (sorry David’s bridal I don’t meet the ethnicity requirement).
The bride is pissed and I’ve never seen her so angry! That was just plain rude. We would have left but this is the only one in town and the other bridesmaid was getting her dress at a David’s bridal in a different city.
Maybe 30 minutes later someone finally acknowledges our presence and the bride goes off on the staff. Telling them how rude they were to have that many staff near the door and not one acknowledge us. After that they were a bit more helpful.
I was unfortunate enough to have to return to this place a few months later to pick up the dress we ordered. The same deal happened. I come in and there was a girl at what was similar to a host stand at the front door. I come up to her and she said «just a moment» because she was helping a guest that wasn’t there. I said okay and I wait patiently. As she was working on whatever it was, she ask this blonde lady, «can I help you find anything?» Then that lady doesn’t need help. Afterwards she steps away from the desk to grab something and on her way back she asks two other white ladies if there was anything she can do to help them!
I just felt that was rude because here I am a customer requesting your help and she goes off and starts asking different customers if they need help.
I do have to go back because I have to pick up the dress after alterations and I am not looking forward to it. Great service on the alterations side though.