Educational Employees Credit Union

This branch usually has shorter lines than northern Fresno branches. But AVOID THIS PLACE ON THE FIRST OF THE MONTH. They obviously know there is a greater demand for service on the 1^st and they do not put enough tellers on the desk. (THE LINE IS CURLED UP LIKE A SNAKE IN THEIR ESPECIALLY SMALL LOBBY AND THEY ONLY HAVE 3 TELLERS WORKING AT 2PM.) I was there on December 1, 2015 and again on February 1, 2016 during mid-​day (not Noontime and neither day was a Friday) and both days I waited over 40 minutes in line. (the most I have waited at the very busy Fresno/​Barstow branch is 25 minutes – beginning/​15^th/​end of month) To make matters worse, both 12 – 1 and 2 – 1, their ATM machine was not working and they did not put up a sign. People were coming into the branch exasperated because they tried the ATM outside on the sidewalk to make a simple transaction and got the «Out-​Of-​Service» notice after putting their info into the machine. This is just bad customer service for established accounts (while waiting in line on Feb 1^st, I was talking with another lady who said she works at Club ONE –she said the ATM is only available about 50% of the time; as ya’ll know– Club ONE is the casino located at the other end of the block from this EECU branch). Now, I will plan to use the ATM at Fresno City College bookstore. I have found they have one free parking spot near the rear of the bookstore building, dedicated to ATM customers, and it seems to be usually available.

This is my bank and I appreciate their customer service and you actually get what you need to get done without waiting in huge lines!!!

The bank is great. Service is friendly. But I want to talk about the lobby. It’s worth the stop whether you bank here or not. A large bust of Abe Lincoln greets you at the door. The detail is awesome, his left hand gripping his collar, he looks deeply at you with hallow eyes. Behind him are painted portraits of every US President, from George to Barack. Tucked in back is Lincoln’s life in sketches and other Lincoln portraits. Another hidden treasure in Downtown Fresno.