Fiesta Party Supplies No 1

We’ve used them 3 times now and plan to use them again next month. We’ve only gotten a bounce house, tables & chairs though. We have been pleased with the products & customer service have received.
Would recommend this place for sure.
:)

We used them recently for a tailgating. The price was good and they were available last minute. Their follow up wasn’t the best and I was nervous they wouldn’t show up. The person they sent to work the event was a sweet lady but bless her heart, she wasn’t so smart. She made mistakes with the simplest things. She didn’t even know how to set up the items that I had rented from their company. My staff ended up doing most the work even though we had paid for the server. I wouldn’t use them again

Worst party rental place in town, hands down. We ordered tables and chairs, asked three times for all white tables and chairs and the woman at the counter said that she would get them for us – day of, we receive gray and brown tables and chairs. Fantastic. Good thing it wasn’t a wedding. Strike one.
We wanted balloons, the woman tells us they can do them same day. I call the next day to place the order for balloons, they’re out of helium… and have been for weeks. Strike two.
I call the day after for pick up, the lady who answers tells me they will come after 3:00 PM and will call 30 minutes before. 6:00 PM comes and goes then 8:45 PM and who shows without a call? Fiesta Party Rentals. Strike three.
These people are rude, unorganized, and THE WORST to do business with. Avoid at all cost; only suggest as a last minute if you have no other options. I wouldn’t even give a star if that was an option.

*IMPORTANT INFO: They claim to be a chain business… in which if things arent at one store they will call/​suggest one of the other 3 or so «Fiesta» party stores*
I went to the Kings Canyon location initially; they have bounce houses and other things that they supply on these huge banners outside of the store… the one I just had to have was the «obsticle course». I took a picture of it with my phone and went inside and showed her. She didnt speak english; i took the number and had my mother in law call to translate for me when i got home.
I then decided to use the CLOVIS location because its closer to my apartment. This is where the fun starts.
I go in and show the boy at the counter (who speaks english) the picture, he calls it «orticulos» or something like that; he then walks to the back and speaks spanish to someone and then comes back and we make the order and i leave a $ 60 deposit! Party date: March 26^th… reservation made 3 weeks in advance. DONE! easy… so i thought.
The weather was ugly and raining 3 days prior to the party, thus we moved the date up to the 27^th because the forecast was «no rain» that day. Fiesta agreed to accommodate the date change.
Sunday, 27^th gets here Party time… decorating. cake pick up… Obsticle course dropped off and left! we plug it in-​starts to inflate AND ITS A WATER SLIDE!!! OMG!!!
I hurry and call the store and she appologizes for the mishap and calls the driver WHO says «thats what they ordered» which left her powerless to change anything. Because come to find out– the driver was the owner!
So my father in law calls the driver… who yells at my dad in spanish and tells him he’s not picking it up-he’s too busy… thats what we ordered and «oh well» deal with it. we informed him that we werent going to need a water slide-​the kids would get pneumonia! we told him we’ll call the owner and report them to the «better business bureau» he then0 curses my father in law out. telling him «dont sit there and talk… CALL THEM I DONT CARE CUZ I AM THE OWNER».
We were speechless.
Now what do we do??? parents, friends, children will be there in a matter of 2 hours. We hurried and called a random bounce house place… that hurried over a bounce house within the next hour! THANK LORD.
The driver/​owner, pulls up 2 hours into our party to get the lifeless water slide thats rolled up and taking space in the back yard. Says nothing… no appologies or anything.
I head into the store Monday after work to get the 21 dollars owed to me because we only used the hellium tank which was 39.00 to rent. I talk to Lourdes who informs me:
«WHEN YOU ORDER SOMETHING AND WE DONT HAVE IT-​WE SEND YOU SOMETHING SIMILAR TO WHAT YOU ORDERED-​NEXT TIME ONLY ORDER SOMETHING WE HAVE ON OUR FLYER IN EACH STORE (IN PARTICULAR)»
«WE DONT WANNA GIVE YOU ANY MONEY BACK BECAUSE OF THE GAS USED TO BRING THE (WRONG) ITEM».
I was very nice to Ms. Lourdes although i wanted to screammmm!!! she pulled out a 10 bill and said. «thats the best we can do for you» HAHAHHAHAHHHAAHHAHAHHAHAHAHAH
**********if you use this company PLEASE STICK TO THE BOUNCE HOUSES YOU SEE AT THAT PARTICULAR STORE’S FLYER********
You dont want to end up… day of event with something not even close to what you wanted. and might get cursed out by that nasty ill-​mannered owner/​driver.
BE WARNED!