LensCrafters

I’m bummed. If I could give zero stars I would. Worst experience and it was a simple eye exam. I look forward to not going back! Rude. Rude. Rude. From the girl who took me back to the Dr. that gave me my exam. Getting frustrated with me because I couldn’t see. Not sure who pissed in everyone’s lemonade but it sure ticked me off for the moment.
Update: inaccurate eye exam. Had a funny feeling about the prescription she gave me and turns out, it was way off. Since she was so impatient with me she just gave me the last thing we went over. This could have really hurt my eyes. The prescription was almost completely backwards. Shame.

Staff are nice, its the companies lack of ethical business practices and how they force employees to up-​sell EVERYTHING!
With dual insurance, my own frames, they wanted $ 500 on top of billing my dual insurance coverage! RUN FOREST RUN!!!

Went for an eye exam. From the time I walked in to the time I walked out was 2 HOURS!!!
Doesn’t matter how good they might be, Never again.

The prices are far from what they sound like on the ads they run. It’s a bit deceptive but they do a good job. I would recommend them however bring more money like three times as much as the ad sounds like you’ll need.

We walked in for our eye appointment, and the waiting room is full. So we sit at a front desk to fill out the paperwork. Guy with a tablet around his shoulder tells us these chairs are for customers the waiting room is over there. We till him it’s full, and he goes and checks like we are lying. That’s just rude to me.

Seriously.. I was scared to come here because of all the bad reviews but I did anyway. They have glasses ready in 1 hour & my other eye doctor takes 2 weeks. I made an appointment online (it was super easy) came in today. They are very friendly & attentive. Dr. Picklyk was super nice. She’s so kind and smart. They have all new equipment and are very efficient and precise. Carlos and Andrew were helping me they were also very kind and friendly. Will be coming back next time I need glasses.

My appointment was scheduled at 11:20…it’s now 12:12…still waiting… I may change this review later but for now. Currently sitting here in the exam room bored

staff was extremely helpful, very friendly and upbeat. eye doctor (older asian gentleman) was kindof standoffish, but otherwise a great experience. Kim assisted me with my frame purchase, holy crap, she knows her stuff. To top it all off — my glasses were done in 10 minutes.

Everyone was amazing. Dr. Iiada really took the time to figure out exactly what was wrong with my vision (even figured out a way that I wouldn’t need bifocals!!). I appreciated how thorough he was and he explained every step of what he was doing! I loved Kayla and the other girls on the floor. They were always smiling and willing to offer help! I’m going to come back here for now on!

Friendly staff. Great Doctor. Everyone had a positive upbeat attitude. Lots of smiles!
Good selection.

I am rounding up on this one specifically because there are two aspects to this.
My current pair of glasses is from LensCrafters. The optometrists are so-​so and they service I received from them was not all that outstanding. My preference is to go elsewhere for especially because they were still pricey even with my insurance. I got outstanding service from elsewhere. Additionally, I waited a long while to go in to see the optometrist. The optometrists and their service here is really a 3, nothing special.
The real reason I may continue to come here is because Carlos, the manager is fantastic! I’ve had them adjust my glasses a few times throughout the year and changed the nose pads as well. I was recently here today to get a new pair of nose pads and Carlos helped me out. Not only did he change my nose pads for me but he adjusted my glasses until he felt they were perfect. I’m not one to fuss much and would have willingly said I’m fine (even if it needed more adjusting) but he was determined to make sure they looked straight and that my glasses were comfortable. He’s the best! I would come purchase my glasses here just because I know that there’s someone here who is willing to go above and beyond. The customer service in the front is a definite 5.

I am extremely happy with the service that I had today. I went a little before 5 to browse for some glasses. I was greeted as soon as I walked in the door, and was even asked again if I needed help while browsing. They became very busy, but they made sure to pay attention to everyone there. I picked some glasses out and paid for them a little after 5, and I had my glasses ready by 6. I liked the text service that they have that notified me that my glasses were ready.
It was nice that I didn’t have to wait more than the hour that they quote everyone else for standard lenses, especially because I have such a high prescription sometimes it takes a few days — two weeks (I’ve gone to other stores to look at glasses). The associate who helped me select my frames was very honest and because we went with a thicker frame based on his suggestion and me saying I could live with the glasses if the lens stuck out a bit, I didn’t need to pay for high index lenses which saved me money and time. The lenses hardly stick out compared to glasses that I purchased at another store in town earlier this year. Overall I am pleased and would come back again.

2 months ago I purchased a new pair of glasses from Lens Crafters. They were Ray Ban and cost about $ 200 for the frames. The arm on the glasses were loose so I took them in so they could look at them. I was told it was a spring in the arm and they only guarantee the frames for 30 days. I would understand if I damaged or abused them but for a spring to break in such a short period of time on something that should be of quality is questionable.

Horrible customer service especially the ones that helps at the front counter. The ladies gave me very dirty looks when I came in late for my appointment. I would not recommend this place to anyone. Very annoyed from today’s visit. I was hoping to get a pair of nice eyeglasses, but I guess I’ll have to go elsewhere.

I’ve been a long time customer at this LensCrafters location but the customer service has gone down throughout the years. I came in initially to get prescription sunglasses and ended up getting Dolce & Gabanna frames with high index lenses. The sales associate told me that it would be 7 – 10 days before they were ready. Seems fine to me but after almost a month, I still haven’t received them. I’ve been more than patient and understanding and with spending $ 400+, I expect a sales associate to follow up and notify me if there is a delay but throughout the period of me waiting, I did not receive a call about the status of them. I, myself, had to proactively ask about my order. A month of waiting without any notifications of delay is completely unacceptable.
1 star for poor customer service

I have been here a few times for eyeglasses. My previous experiences were ok. They would greet me right away but I had to wait forever for help and when you are getting attended they take forever to submit your prescription. The quality of the glasses, lens, and warranty/​replacement (90 days) are awesome.
Anyways, this time I decided to make an appointment with the optometrist so I could have my eye exam and glasses in the same place. I made the appointment over the phone. Everything was fine until the day of the appointment. When I got there I was told that there was not appointment under my name. The person then told me dryly that my time was taken and that I have to wait 45 minutes. I would not mind that but the way he talked to me infuriated me. It was like he did not care. He apologized when I complained about the situation but again with the same attitude. He wasn’t even looking at me. His attitude was like that is not my problem lady, please move on. I left the place.
Right now I am looking for a place that would do both my eye exam and glasses. I would probably have to go back for my glasses if I do not find a place with quality glasses. Oh well, in summary their customer service sucks. If you can tolerate it you can go there. If you want to be treated nicely go somewhere else.

First time coming into this establishment and I will not be returning! I was shopping for frames with my boyfriend and I guess we didn’t look like we were going to spend money because not one employee greeted or offered to help us. We looked around for about ten minutes still no one offered to help so we left poor customer service lens crafters get it together!

Made an appointment online 2 days prior and walked in to check in. A little helpful they had their own conversation while I was standing there. Didn’t accept my insurance but they had the frames I love (I love my other pair) so I didn’t mind paying. Filled out my paper work and waited… Waited… Waited… Someone walked in who was having issues with their glasses and they took her in before me. Kept waiting and 30 min after that I just got up told them I needed to leave. She said she was about to call me in but I was so annoyed. What’s the point of making an appointment if they are going to take a walk in before me?
Too bad San Jose location is 2.5 hours away.

I returned my sunglasses because after waiting for 2 weeks to get plastic lenses, the gradient and overall tinting was absolutely horrible. I have sunglasses from target that were darker, and way less expensive, than these prescription ones. I went in to get a refund and was informed that I could only do that with the original receipt. I always keep my receipts so thank goodness I had it, otherwise I would’ve been stuck with a pair of glasses I would never wear. The retail manager was still very rude and inconsiderate and he is the main reason that I will not be returning to this establishment.
I am still in the process of getting my lenses at Costco. The only hold up is that LensCrafters would not provide my with my pupillary distance, or PD (which everyone should have so that their prescription is made onto the lense correctly and should not be withheld from you for any reason) and the optometrist crossed out some things on my prescription causing me to have to verify it. The retail manager (yet again making my life difficult and being just an overall horrible person to have to deal with) told me that he would not give me my PD and that I would have to come in to get it with my new sets of glasses. I can only imagine what other BS he tells customers so that they feel as if LensCrafters is their only option.
But I would rather correct the mistakes these people made so I can get my lenses for ¼ of the price with the Costco staff that is infinitely better than anyone at LensCrafters. I still overall HATE this place.

Second time I’ve had to wait about an hour after my scheduled
appointment time to be seen… go somewhere else.