Lithia Hyundai of Fresno

Great service. Once you arrive you can sense that they value your business. They worked with us on payments and i don’t know if it’s just me but the hot chocolate in the waiting room helps ease the buyers anxiety. Haha five stars for the experience and salesman who helped me, Javier gomez.

Went for a quote and came out with a smile.
Recently left this dealership and decided to start looking early on for a new vehicle with high hopes of getting a good deal for spending my tax money on in the upcoming weeks.
I arrived and was greeting nicely and even treated nicely too, offered water and even coffee. I was being helped a woman named Olivia and even tho I was browsing around (window shopping) she was helpful and didn’t looked down on me or turn me away.
Deals looked good and there was one car that was on my mind, hopefully is still there… if not then no biggie, more out there for the picking.
Thanks Olivia for the hospitality and Lithia too.

Leased a Hyundai here. Fernando was super helpful and the negotiating process wasn’t too bad. One thing I really appreciated was that the finance guy didn’t bombard me with all kinds of crazy offers. I was in and out in no time.

Was in the market to buy a new car for my daughter. Looked at a few places and made it clear we weren’t buying today, wanted a quote to compare with other brands. Salesman Jay was nice, informative and helpful. The «closer» was extremely pushy and despite making it clear I wasn’t buying today came at me with a «what will it take to get you in a car tonight?» When it was clear again I wasn’t buying, he made me feel like I was wasting his time and why was I even there. Needless to say they lost my business.
If you like being hard closed on or treated poorly because you actually want information before a 20k investment, or if you simply don’t care about customer service then go to this dealer. Ended up buying elsewhere.

HORRIBLE customer service. We drove onto the lot and a young woman (Latoya??)came out of nowhere dressed in street clothes, without a name tag, very unprofessional and said «want to buy one of my cars?!» We parked and wandered over to the SUVS parked to the side of the lot. She asked if we wanted to walk around the lot or be in air conditioning. I told her we would walk the lot. She then continued to get into one of the vehicles and asked me to get in. I asked her where we were going and she said «this is how I stay in the air conditioning, we are going to drive around the lot to show you where everything is.» I walked over to get my husband a few cars down. When I turned around she was backing the SUV (a blue Ford Edge I believe) out and hit another car (black sedan) that was for sale on the lot. Why we got in the car with her, I have no explanation… She drove us to the back of the lot and then over to Lithia Nissan. She was driving fast, continually telling us she was not a good driver. She NEVER explained a single car, she was completely incompetent of the makes, models, continually saying «I think that’s a …» When we got over to Lithia Nissan we got out and told her we were just going to browse around. We literally had to walk back to where she said she wasn’t supposed to go (the new Nissans) to get away from her and back to our car EXTREMELY unprofessional! We bought a car today from a wonderful dealer, too bad this «salesperson» lost a good deal for the company. We will NEVER be back!!! P. S. Management may want to check their cameras (5÷11÷15 around 2 – 2:30pm) as the bumpers to both vehicles have damage…

This was my 2^nd car that I’ve purchase thur Lithia Hyundai of Fresno and I had a great experience. My first car was in 2003 with a car dealer named Basil and this past weekend with a car dealer named Erik R. I am happy with the deal I got and service I received. I do recommend shopping here.

The typical «used car» experience. My stepdaughter wanted to purchase a new car. Victor, the sales manager who my stepdaughter was handed off to, jacked up the sticker price of the car in order to make her trade in sound good. He would not allow her or her Mom to leave the dealership with the figures on the piece of paper.
He also lied about the rebates at first saying there were $ 1,500 of rebates available and suddenly it was $ 900. He had written down $ 1,500 on the paper which my Stepdaughter and her Mom were not allowed to take with.
We’ll be purchasing at another dealer and we’ve already worked out the details over the phone. It’s a shame we couldn’t deal locally.

I’m in the market for a new car. I told the first salesperson that I was not going to purchase a car today I’m just gathering information and that I’m going to purchase out right. I was not interested in a purchase plan or lease today. After three hours of them talking about the lease or purchase plan, and being pawned off to three seperate sales people, having to start over each time. «Hi my name is… This is my first day… I’m interested in the …» I got a purchase price of just $ 200 under the MSRP on a new Leaf. I come home and find online a new Leaf five thousand below MSRP, no hassle, no BS. My advise, go there to test drive, leave, then go online. This place just sucks the life out of the whole process. i know it was going to be bad but this was a slow death type of experience.

Beware of these «Seedy» people at this dealer! I’d give them No Stars if I could. So, here’s the story. On 10/​11/​2012, we were in town and looking for a new car. On Lithia’s website under «NEW CAR SPECIALS» they have a 2013 Hyundai Elantra Limited listed for $ 19,995 so we called the dealership at 10:00 AM to see if the car was still available as they only offered one car at that price. When we called the Internet Manager, he first said he was not even aware of that add or price of the car and asked us over the phone for more details and asked us for the dealer stock number. We said we are in route and do not have the specifics, then he said he would have to get back to us… Dude! Do you not have the technology called the INTERNET at your dealership right in front of you to look up the add yourself???
So, after we hung up, I decided to use my smart phone to look up the info this guy sitting at his desk in front of a computer asked me for. This time when I called back, I asked for the Sales Manager. When I got him on the phone, I told him the story of his Internet Manager not being up to speed on their dealership website & advertised specials, then it got better (Not really!), I gave the Sales Manager all the info from their website, he then proceeds to tell me that the car advertised was a USED car! I then asked him why a used Elantra was advertised as a «New Car Special» to which he only said the the VIN number on the add was designated as a used car. So I then asked is the car there? He said «No» that it was sold. I then asked, do you have another one on the lot that you are willing to sell at that price? Again, it was a quick «No.» At this point, I’m seeing a classice «Bait & Switch» scenario from this place… So I said in closing, «you know, you should probably take that advertised car & price off of your website so people like us don’t get the runaround when we call on that car.»
Today (10/​13/​2012) I opened their website, and the Add is still there! Now, mind you, we were done with these people by 11:15 AM… I would not trust this dealership now to even give me an oil change!!!

Horrible!!! Classic bait and switch. Don t even have enough imagination to come up with new car sales scam techniques. Tried to sell me a car priced at $ 19,000 for $ 647 per month for 60 months. Completely unethical, in my opinion. But I have gone in on 4 different occasions and have always had the same thing happen. They pass you off to several different people, keep you waiting for hours, then bring out a car that is NOTHING close to what you were wanting, and for MORE money, eventhough they say you don t qualify for the less expensive car. Lots of contradictory statements. They like to keep your head spinning until you are just so exhausted that you are willing to sign anything just to get out of there.

Go see Fernando! Great guy to deal with. Made the experience fun. I don’t understand why everyone gets pissed when the haggling begins… Its sales, it’s a car dealership, it’s their job, and honestly if you have any type of guts, balls, or negotiating experience then it’s fun! I have to say my credit was ehh… Not horrible but I wasn’t platinum credit rating guy so I wasn’t expecting bells and whistles. Got me the car I wanted at the price I wanted for the car. With everything in life do your homework. It pays to know shit before you financially spare with a dealer.

Don’t waste your time with Lithia Hyundai — do yourself a favor and stop by Clawson Honda up the street and ask for Danny Ambaryan.
Danny walked us through a good number of options until we found the one that worked for us. I am happy to report — my sister is the proud owner of a 2012 Honda Civic as a result. The deal we got was over and above what we had prepared for — let alone hoped for.
We began the car buying process two weeks ago shortly after my sister’s (now former car) pooped out for the last time. Faced with a major repair bill — or sacrifice for a new car — we started on the new car hunt. We were clear as soon as we walked onto the lots of the car dealerships:
«We are serious buyers — but won’t be buying today. We are making the rounds and will be returning to the dealer who treats us the best.»
Notice we didn’t say we would return to the dealer who gives us the best deal.
Lithia Hyundai presented a strong offer ON PAPER for the Elantra. But when it came to the how they treated us – Lithia Hyundai failed spectacularly
NOTE: I’m talking about 24 year old sales rep. Alex. Don’t waste your time with Lithia — just go straight to Clawson Honda.
Not even two hours after leaving Lithia Hyundai did my sister get the FIRST of what would be MANY calls from Alex from Lithia, and one of their finance managers — pressuring her to return to take advantage of a deal that wouldn’t last. In spite of my sister repeating to him that she wouldn’t be making a decision without me — he continued to insist.
I asked her how she felt about the call and she said, «Honestly, I think he believes he can convince me to buy that car if you aren’t there.»
DEALBREAKER!
My advice to any new car buyer within 100 miles of Clawson Honda of Fresno:
1) Do your homework and know what you are prepared to pay for your car and any bells and whistles you want.
2) Stay away from Lithia Hyundai
3) When you are ready to make a deal — do yourself a favor and stop at Clawson Honda and ask for Danny. Tell him Elizabeth and Pablo say hi — «and take it from there».
You won’t regret it. We didn’t.

I went to Lithia Hyundai with a carefully typed out specification of exactly the vehicle I wanted and exactly what I was willing to pay. I was very clear from the start that if they couldn’t meet that price, I was not interested. I spent over two hours sitting in a room at that dealership haggling with their sales people. They ran my credit, and kept coming back with deal after deal, none of which is what I wanted. The whole time they kept saying they would be able to work a deal for me. Finally I left, and went to Selma Hyundai. It took Selma Hyundai about five minutes to tell me they couldn’t meet the price I was looking for, and were very open and honest as to why. They gave me their best bottom line, and let me walk out the door.
That tells me that Lithia had to have known within a few minutes that they were not going to be able to meet my request. Instead of just telling me that, they ran a hard inquiry on my credit report and wasted most of my afternoon trying to get me to agree to a higher price.
If you want to buy a car in an honest, easy, BS-​free environment, avoid Lithia Hyundai.