O’Reilly Auto Parts

Needed a part, part found and provided at no cost.
Superb customer service.
Art was not only professional, he handled multiple customers at the same time with the same level of professionalism.
So great to have superior customer service.

I’ve had great experiences with this store. They’ve always been personable and helpful. Once the guy kept me from purchasing a new battery when I didn’t need to. I’ve always thought these were more about trying to help me get my car back in order than upselling.
They’ll also install wiper blades which is nice if you’re lazy like me.

Prices are competitive but if you’re looking for help in selecting the correct part or any other type of customer service, go somewhere else. The staff here will only do just enough to get you to buy the part.
I recently went here trying to locate a heater hose for my ’85 318i. I had found the part online but wanted to get a «parts person’s» opinion before I purchased it. Unfortunately I didn’t write down the part number but figured, «Hey, it’s their system they should be able to find it, I did.» That was my first mistake. The clerk at the counter seemed pleasant, but that is where the positive experience ended. When I began asking about radiator/​heater hoses eh said stock was limited and he probably didn’t have it in store. Ok, I understand this was a pretty rare hose. Then when he began looking the part up, I mentioned I found it under the «Heating & Cooling» section rather than «Belts & Hoses». His response was an arrogant, «No that’s wrong, it wouldn’t be in that category.» I let it slide off and continued with my request. He checked a couple other items then seemed to get frustrated and simply said «Sorry, we don’t carry it.» At this point I’d had enough of O’Reilly’s «customer service» and left. On my way home I stopped at a locally owned, franchised national parts store. Not only did they help me find the part, but I got it two days later and had a much better experience.
Goodbye O’Reilly, I’m taking my purchases elsewhere.

I hate this place theres a little guy there thats a dick and every time i go there with used oil he tells me the oil bin is full, bullshit he just says that cause he doesn’t want to get his little girl hands dirty. The same guy also is rude and doesn’t ask if i need help finding things, and cause of that i don’t go there anymore.