Pacific Gardens Nursing and Rehabilitation Center

My grandma stayed at Pacific Gardens for the last 4 months of her life. We cannot say enough about the wonderful staff who took such great care of her and went over and above to support our family through such a rough time. On the last couple days of her life, several staff members cried with us, shared stories with us, and came in when they weren’t even scheduled just to see how my dear grandma was doing. We realized how many lives she touched in such a short amount of time. Thank you to all the caring staff at Pacific Gardens, you mean so much to our family!

My mom was placed in Pacific Gardens by Kaiser after she fell and broke her hip. We now refer to Pacific Gardens as «Nightmare Gardens.» She was placed in a room with 3 other women. One of them screamed all night.
I told the head nurse that my mom should not be allowed to get out of bed and should be watched closely (because of the recent hip surgery). They agreed to keep an eye on her and put an alarm on the bed, so if she woke up and tried to stand, they would be alerted.
Because of the screaming, mom got uncomfortable and tried to leave. She got as far as the hall before being returned to her bed. When asked about the incident, the (daytime) nursing staff denied that mom had gotten up. But, the other patient (not the screamer) confirmed that my mom had gotten up and walked out of the room. Plus, a nurse called me at about 6 a.m. to let my mom talk to me, because she was upset. The nurse told me my mom had walked out of the room.
But, the next day, when I asked the nursing staff about the incident, they claimed there was no record of it. Even the Kaiser doctor initially said it did not happen, because that is what the staff told him. Jeez! Look, if you can’t trust the people taking care of your loved ones to tell you the truth, you have to move them out. That is exactly what we did. After one day and night at Nightmare Gardens, we brought my mother home. She has been doing great ever since.
Oh, and they charged $ 729 for their services! Oy Vey!

Nice place. My grandma had been here since she had her second strike. She can’t speak or walk, but she is always in good spirits and well taken care of when we come and visit.

In 2011, my mother was at Pacific Gardens Rehab where they caused and contributed to her health issues that lead to her death out of negligence. But after I tell you this story you will know the reason many people don’t want their loved one in a place that has an appearance of being comforting but when you are not looking they will mistreat your loved one. My mother had been there 3 other times prior in the past and I had to pull her out and take her home or to another hospital. My mother told me she was not being cared for properly and wanted to go home so she told me please take care of me. I called the social worker of the facility and wanted to arrange my mother’s release. She agreed to look for home health and I was to get approval from her primary doctor and I did. There was one secret that I contributed to a lot of the resistance I was to face at Pacific Garden to bring my mother home. In the grapevine of things, I was told that the facility was having financial issues and their staff was short. My mother was growing weak by the day and she had been there for 3 months going from 117 pounds to 87 pounds. The facility is split into two sections, one for temp with insurance that covers the bills and the other is for long term which they gain access to their assets. They transferred my mother to the long term and there is where her real problems began. I saw that they were not even offering water to some patients because when I visited which was every other day my mother was always thirsty and when the other patients would hear of water they would nod or say water
I decided to take my mother home. That day I made arrangements with the Social Worker. Saturday came and I arrived to take her home but the worker called Adult Services and the Odbudsman because she claimed I was taking her home without doctors approval and that was a lie I even contacted the facility Dr. to get approval and he agreed. The issue is that they wanted her to stay long term and I was not about to abandon my mother to those lying people. I spoke to them and argued my case and they saw that it was not me that was having an issue by the facility that is what the Adult Services Supervisor told me while we spoke privately. I told her what I was seeing but she never even investigated my allegations. I told the Social Worker in front of the Adult services and Ombudsman, what she already knew. I asked her how does she sleep at night knowing that so much corruptness is going on. She just lowered her head and said nothing and left the room. The next day she arranged for home health and mom could leave to come home what a coincidence. But mom needed to go to the hospital and that was what I was going to do the next day. If there was an attending responsible doctor and nurses all this would of not happened The doctor who also has a private practice was the attending doctor He checked my mother no more than once since she had arrived I would see him signing off on the charts but getting a good pay check on those poor peoples money. Don’t be naïve, there are those that will say its not true what can they say. But the day before I arranged a meeting with the Administrator I visited mom. It was not uncommon for me to find her wet or dirty so I would change her garments while signaling for a nurse but an hour passed for them to show. So once again she was dirty. Her wound was so infected I ran to find the prior nurse who cared for her. He came hesitately and said «oh my gosh» this is not how i left her before transfer. I went to the Administrator of Pacific Gardens Rehab with a complaint about how badly she was being neglected. In the meeting which I had set up he brought in the ‘Head Nurse” of Pacific Gardens and they both argued with me and thought it was funny. I told them moms wound was so infection it had pus and was not being treated properly. Both argued I did not know what I was talking about. I even got the other wound nurse who had attended her before to come to see her and treat her. He was so disgusted with what he saw; she had progressed to the state of septic infection that caused her to be severely septic one of the major issues that killed her. She died of septic infection and severe malnutrion and severe dehydration its on her death certificate. Explain that! But I had been taking care of mom for years. I knew exactly what I was seeing. It was uless talking to them. the saddest thing I walked to my moms room after and she lay there with her eyes closed. Hi Mom your going home tomorrow. She opened her eyes and looked at me and closed her eyes went into a coma. I called 911 and 2 days later she died. Her death is upon their shoulders. God will deal with them. Those that have something good to say are lucky they live still! But they greatly neglected my mother and I heard stories from others but it never hits home until it happens to you. Of course these people show awards but how does that affect someone they neglected and killed!