Quest Diagnostics

The receptionist this morning name Roxanne has no sense of costumer service! She has very rude tone of voice, no smile and minimal or no eye contact to costumers! Is she really suppose to be a receptionist???

Long wait times, but you’ll be fine as long as you make an appointment. It turns out that all quest labs are the same — some people are able to draw the blood of those who are difficult (such as myself) and others cannot. It all depends on the particular phlebotomist.

The lab techs were great… my review is for the company itself. I was asked to have a credit card «on file» do I agreed. Instead of billing me so I can render payment as I see fit they automatically bill my credit card. I never authorized this transaction and it’s borderline fraud in my opinion.

As mentioned this has got to be the Walmart of labs. Dirty. Delapatated. Thank you jesus for the t.v. The norm for Quest Labs. Always make an appointment. Don’t expect them to be on time even if you do. May the odds be ever in your favor.

Tryed to walk in to get my blood drawn today 8÷6÷15 at location at Ashlen and First in Fresno. Long, long long wait so I had to leave. They suggested to make appointment. I tried to call, no humans available, clicked me over to automated service which is not working. Fail. Fail. Fail. Come on guys, this should be so hard.

Too bad for all the negative reviews… I actually had a positive experience. The place was clean. I felt like it went by quick. I didn’t have to wait that long at all. Everyone was warm and welcoming. The girl that drew my blood was quick, efficient, nice, and very chill. I liked the way I was spoken to. I was in and then I was out.

This is a very good place to give blood. I I have been here more than 6 times and they have all been a welcoming, easy going experience. I can kind of see how people would say that they waited for a while and that’s because weekends are full and during the afternoons/​weekends. I went there on a saturday at 6:40 (before they opened) and there was a huge line. If you go during the week in the morning I would guarantee that you will be assisted right away. The procedure is also very good. I never feel when they are taking blood from me. Overall this place is wonderful, and I would recommend it to anyone.

The place was new, it was clean. I got there bright and early. Everyone was nice, even the old couple sitting in the waiting room. Plenty of parking. So what’s my problem? Well, they took my paperwork, then asked me to sit. I thought… piece of cake. Then 10 minutes go by…15…20…25…30…40…OMG did they die back there… another 10, then another and another. Finally, they asked me for my identification. OMG! Are you kidding me? I gave it over and was asked to wait. I asked, how much longer? She said they were running behind. I responded good natured of course, «To say the least!»
So, I started talking to the elderly couple waiting, they were so cute! Turns out they had been there since 1952! OMG! I became despondent. Then I started this internal dialogue – should I just ditch my license and get another or wait it out until Humans finally achieve the ability to use 100% of their brain? Finally, I was woke from a dozing sleep and asked to «follow me». They drew my blood, it took 3 mins. I was given my ID back and free to go. As the sun set slowly in the West, I knew then I needed tacos.
Horrible service isn’t enough. I never found out what happened to that sweet elderly couple… there were still there when I left.

If I could leave Quest zero stars, I would. I tell everyone who needs labs done to avoid this business like the plague. Do not trust this business, go to an outpatient lab at a local hospital or urgent care center.
Here is my experience: I have visited four, yes FOUR, locations in Fresno, and have been disappointed at every one of them. I have arrived before the posted closing time to find doors locked (they closed earlier than the posted times), incorrect hours posted online at another location. I have tried to make appointments online, and the website crashed. On another occasion I successfully made an appointment online, but when I arrived at the lab they had no record of my appointment made (even after I showed them the confirmation number). On the same occasion, I waited in the waiting room for an hour only to be turned away because my two hour lab would put the workers ten minutes over their closing time.
This business is infuriating. I will never be using this business again, and I advise all of my friends and family to do the same.

Came here for a pre-​employment drug test. Arrived at 8:30 am as their office opens at 7 am. Was told they don’t start this testing until 9 am.
Would be nice to know this considering I had called the offices a good 4 times beforehand to find out which ones in town do drug test. Nowhere is this information on their automated phone response.
30 minutes may not seem like a long time, but when you’re holding your urine since waking up and pounding two bottles of water on the ride over, it’s an eternity.
There were no drug tests ahead of me and they didn’t even see me at 9. How is this place a respected business?

It was my first time here at this location, and by far one of the best that I have had while giving blood.
My Dr wanted me to have labs drawn immediately after leaving his office and directed me to this location. It is in a busy cluster of medical offices. There was ample parking.
As soon as I walked in I was greeted by a friendly lady who directed me to sign in, took my insurance card and then said ‘meet me at the door.’ I walked to the door and was taken right back to the room. The lady was super thorough in verifying my info and very nice.
She was able to get my blood on the first try and she even showed me the tubes of blood taken so that I could verify my information.
I will def come back to this location if the need arises… I was in and out of there in less than 10 min and the location was clean and employees were great.

Came for my appt, promptly seen, first poke from my tiny veins and all done! Thanks Veronica S!

They billed my insurance company $ 916.00 for a thyroid and iron level test for my daughter. They are trying to get the biggest bang for the buck as far as cash from the customer. There are several other local labs besides Quest. i will not longer do business with these sharks.