Thread & Sugar

I had the best experience getting my brows threaded here! The girl was so quick and precise and my shapeless brows ended up looking amazing!!! The price is very, very responsible and my brows have never looks better! Plus it smells AMAZING in here! I will definitely be coming back for other services, great experience!!!

I’ve been going to this salon for over 4 years whenever I come into town. They always do an amazing job and I’ve always been pleased with their services and attitudes. I’ve been sitting on this review all weekend, hoping my outlook on this salon would change.
I went in on Friday to get my eyebrows cleaned (NOT shaped). I’ve been told by other salons that my eyebrows grow a little crooked so this isn’t something that is new to me. The woman who threaded my brows (the owner?) is super friendly and nice and always keeps the conversation light. Her threading never hurts which is a huge plus for me. She let me look at myself after she finished the first brow and I thought it looked great. Then she gave me the mirror after the second brow and she over threaded on the inside by a lot! When I asked what happened, she said «when you get a good cleaning, the light spots are more obvious». She then proceeded to tell me I over tweeze (not possible, since I only get threaded — I don’t trust myself with tweezers after high school mishaps). She offered to draw in my ONE brow and sell me the mineral pencil. I was in such shock I let her draw it in, hoping it would help but it didn’t. THEN she tried to sell me a serum to help with hair growth. I had plenty of hair before she threaded it all off! I paid and tipped and got into my car to look at my brows and it finally hit me that she over threaded and tried to cover it up. I’m an understanding person and I get mistakes happen. Hair grows back; its not a big deal. But for her to not admit the mistake and sell me products after makes me very uncomfortable about their business practices. I’ve loved Thread and Sugar for years but I’m not sure I will be returning.

I’ve gotten my eyebrows threaded here twice now by the same person. Both times she missed chunks of hair (which I later had to tweeze). On my first visit she told me not to let anyone thread from the top of my eyebrow since it wasn’t even. On my second visit she must’ve forgotten because that was one of the places she focused on. Before leaving she cold tell I was unhappy with my eyebrows and tried to make my eyebrows match but couldn’t.
Needless to say I will not be coming back.

Wow is the first word that comes to mind, Would definitely recommend this place I walked in and they did a amazing job on my brows and she offered if I wanted to wash my face because my liner got messy I was so excited especially cause I just got off work felt great and she let me test the scrub and toner I loved it so much that I left buying a toner, exfoliators, Daily face wash and mud mask!.. No pressure at all to make me buy witch was very satisfying Such a friendly environment and I love the fact that there products are not tested on animals and are chemical free a Gem of Fresno really upset I couldn’t find this place sooner!.. and my brows look beautiful.

First time getting waxed ever and Shelly did it. I was super uncomfortable at first but she was so reassuring and talked me through the whole thing. I will definitely be going back. The best part is everything is all organic and is made by herself! Only place in the valley that does sugar waxing and she knows what she’s doing!

I was a first timer with a bikini wax & Shelly did my wax. She made me feel totally comfortable & she has excellent customer service! Love the atmosphere of the spa/​salon & i will be back! I highly recommend this place!

I had my eyebrows threaded by the owner and really liked the shape she created. She was really fast and it didn’t really hurt. That day I walked in and even though she was short staffed she made it work so I could be seen. I love the way it is decorated and how clean it is. I would recommend it to anyone.

I am so torn with what to say of this place. I love the pedicures – they might be the best in town. Organic, unique, comfortable setting, neat scrubs and soaps, etc. But their customer service truly is terrible. I have been quite a few times throughout the years hoping it gets better, but actually, I think it might be getting worse? Their online appt page doesn’t work. When you call, most of the time you get an answering machine. When you do finally talk to someone they are usually rushed and seem like you’ve inconvenienced them. So weird. And when you get there, no one ever seems happy to have your business or to see you. And it’s not just me because I’ve noticed it with other customers too. Such a strange way to do business. Seriously, this place could be AMAZING, but because of the employees and their uninterested attitude, it’s totally not. So frustrating. Also, a friend bought me a gift certificate online once and when we went in to redeem it they said it was invalid. Huh? Finally my friend had to speak with the owner (who was out of town) for about 15 minutes convincing her to accept the gift card. The owners solution was to charge us for our pedicures and said she’d refund our services after she looked into the gift card issue the following week. What?! If you’re reading this, Thread and Sugar, please please work on your staff attitudes and customer service and you’ll be the best place in town. Otherwise, it’s easier to go somewhere that actually wants your business.

I had only gone to this place once or twice until the new owner took over. Shelly is a very competent and caring owner towards her customers. I am now a regular. I love the personal service that is given, and the advice that is shared in order for one to achieve a natural and healthy glow. The staff is friendly and competent and make your experience there very pleasing

I’m a little confused how so many people have bad things to say about this salon. I have been going here for a little over a year now for all my eyebrow threading, Brazilians, and facials. I have always had a great experience here with customer service and the actual service. I have always had bad skin allergies and reactions to certain waxes, lotions, face washes, and my skin couldn’t look better after a year of going here! I have never had reactions to anything here and I now buy the exfoliant, face serum, and toner that they make by hand as well. I highly recommend this place!

I’ve been here I think 3 times to have my brows threaded. The first two times they did a decent job. However on my last visit the girl chatted my ear off the entire time which was uncomfortable, she took a super long time, and at the end she filled in my eyebrows with pencil only for me to go home and realize it was because she was trying to hide the fact that she totally made one brow shorter than the other! Needless to say I will not go back!

Omg Shelly is the bomb made my waxing experience so amazing. Would definitely recommend this place to everyone ! So accommodating and very friendly staff.

I have been going to Thread & Sugar consistently for almost a year. The service has always been great from pedicures, eyebrows and Brazilian waxes. Everyone has always been really nice and helpful. The negative reviews honestly confuse me!

Was in today for an eyebrow threading and was SO disappointed to have the threaders hands reek of cigarette smoke. I am not a smoker and having this smell right next to my face was most displeasing! Seems very contradictory living with the Eco friendly life they promote at Thread & Sugar. Gum and perfume won’t address the smell permeating from your fingers. Be healthy… stop smoking!!!

I had my first sugaring wax today with Shelly. She was very thorough and kind. I felt comfortable and at ease with my surroundings, which can be hard when getting a Brazilian! I could tell that she genuinely cared about my experience at Thread and Sugar. The salon was cute and clean. I had much less pain than a normal wax and I am satisfied with the results. I will be back again for more sugaring! I love the organic products for sensitive skin. The exfoliating scrub smells so yummy. Thanks!

I have been here many times for eyebrow threading. They have always been very accommodating, even when I do not call ahead for an appointment. It’s always in an out :) I have tried a few other places that are closer to my house but I keep going back to Thread & Sugar because I’m never disappointed.

I usually go to thread and sugar when I need my eyebrows done after I grow them out for awhile and my experience is usually great. I went 2 months without touching my eyebrows and went as a walk in today. Though this is partially my fault because I didn’t request the girl I usually get. I went in 9÷8÷14 around 6p.m. The woman did my first eyebrow and was commenting on how thick the other one was, and that she was trying to make them even. (Though I thought my eyebrow shape was fine, and just wanted a clean up) She completely re-​shaped them, and threaded them to half their normal size. When she showed me the first eyebrow she did I was shocked at how it looked compared to the original. I let her do the other one because the damage was already done, and they might as well be even. For some reason she made them thin toward the inner part of my eye and then continue to get thicker as they went out toward my face. They aren’t even even, and when I looked in the mirror and didn’t say anything she said I would half to pencil in one of them… Who goes to get their eyebrows done to have to just fill them in when they get home? My eyebrows to begin with were very thick and now I have to wait months for them to even come close to how they were before. I payed and left, and am upset to have to go to work tomorrow with this unnatural look. I hate to give bad reviews to this place, but I have to walk around like this for awhile.

This is an update based solely on Thread and Sugar’s customer service.
After I wrote my review, the owner of the salon contacted me through Unilocal.Back then I wasn’t too into Unilocal and did not check my messages much. When I really got into Unilocal and realized there was even a message inbox, I read the message:
Hi Jennifer,
THank you for the review. I am the owner, and do remember you coming. However, I wished you notified me of your experience in order to make your experience a better one.
The manicure procedure is always an awakard one in salons if you are not sitting at a table.
Please let me know when you would like to book an appointment for your pedicure free of charge. It’s very important to us that all our clients leave happy.
Peace
Maysoon
I contemplated replying to the message because of the mediocre-​ness of my last visit, but I thought, hey, why the heck not. I can get a free pedicure and hopefully it’s better and I can write an update (I do that type of thing). But nope, instead I am here writing an update about this.
I called into thread and sugar, left a message and the manager (?) actually contacted me back (plus points). When I told her about the message on Unilocal,she told me that she would have to confirm with the owner before they could give me the complementary pedicure. Of course, I understood, can’t just be handing out free pedis, what kind of business would that be?
When she got back to me, she said the owner did not recall me and would like me to send the message I was referring to an email, which I did and got no response.
I then messaged the owner back on Unilocal a few weeks after I did not get a response via email. No response.
I feel that as a customer with an experience I should share it with others, but if the owner is to contact me and tell me that their salon is better than that and to give them another chance, I shouldn’t have to try this hard to get what I was offered. They have my email address, my Unilocal acct, and my phone number, but yet, no communication.
This is ridiculous and just shows that they did not improve at all.

I have been a loyal patron to Thread and Sugar since they opened in 2009. I have tried several of their services, such as threading, mani/​pedi, and sugaring. I have always been happy with the service I was provided! I would like to address some of the concerns listed in the previous reviews, and hopefully provide a different perspective.
Customer Service. Although not all of the staff is warm and fuzzy, they have NEVER been rude to me! I have called and scheduled appointments or booked my appointments online without any problem. I always walk-​in when I get threaded, and never caught any attitude, nor had to wait more than 20 minutes.
Threading. I was excited to find out about threading because my skin is so sensitive to wax! The girls always ask me how I like my eyebrows shaped before they start, and ask me to take a look when they are finished. I have fair skin, and fine blonde hair. Sometimes they will miss a few on my lip, but even I don’t notice it right away. I chalk that up to my hair being blonde and fine. The skill level does depend on the threader. Naturally the middle eastern girls have a lighter hand, and more experience. But, I have had American girls do my threading as wel, l and they always do a good job! Maysoon has recommended products that I have tried. They have worked wonders on my post threaded sensitive face.
Sugaring. I participated in a Brazilian Bootcamp offered by T&S. The services were complimentary because they were training a new employee. That was made clear when the special was offered, when I booked the appointment, and received my sugaring. I have had a brazilian wax before, so I had an idea of what to expect. As stated above, I have very sensitive skin, and have bad reactions to wax. I was alarmed when I went into the room and saw the «wax pot», strips, and other supplies resembling a typical «wax bar». I asked several questions and was assured it was NOT wax. I was walked through the process, I was educated on the product being used, and the benefits of sugaring over waxing. The two employees were very professional, and made me feel very comfortable.
Mani/​Pedi. I have booked appointments and walked in for this service. My girlfriends and I have all gone in together for birthdays or other special occasions. They have ALWAYS accommodated our large groups, and made it a fun and enjoyable experience. Sure, they don’t have the ultra deluxe massage chairs that you find at the asian nail shops, but to say the seating is uncomfortable (as another reviewer stated) is a bit of a stretch. I have always had a great experience, and no issues come to mind regarding foot massage, heated towels, or polish. I just purchased a Groupon for a detoxifying clay foot bath.
Pricing/​Groupons/​Living Social. In regards to pricing you have to remember that this is an organic, all natural salon. Anything organic is going to be a little bit more expensive. Just look at organic groceries vs, non-​organic, huge price difference. T&S services are not priced much higher than the shotty asian «nail spas». What I like most about the Groupon and Living Social coupons is that they are NOT only offered to first time customers!!! A lot of places advertise amazing coupons/​offers, but are only for first time customers, so once they get you in the door you can’t participate in any more of the great deals. That is NOT true of Thread and Sugar.
Lastly it is apparent that Maysoon the owner of T&S has tried to make right every unpleasant experience. She is a small business owner trying to survive in a bad economy, while offering the only organic services to valley residents. Communicate your wishes, needs, and concerns before you readily post a poor review.

I just walked out of my first visit to T&S and I’m surprised with all of the poor Unilocal reviews. Stephanie did my pedicure today and she did a fabulous, thorough job. The products used were wonderful; from the homemade scrubs, soaps and cuticle oil, to the beautiful décor. I was impressed.
Stephanie was fantastic, but I could see where T&S could use some TLC with other employees and customer service. In the 45 minutes I sat there, I witnessed a few awkward exchanges with one of the threading girls and customers.
With that said, I would definitely return to have a pedi by Stephanie.