White Oswald White’s Moving & St

We’ve used them many times and never had any problems. Just about to call them for another family member.

When we needed to move into our new house our real estate agent suggested Whites Moving. Before we had a chance to contact them, another friend also recommended them to us. By the time we placed the first call to Whites Moving, no fewer than three people recommended that we hire them to move us. The consensus seems to have been that they were the best movers in Fresno.
Well, that says a lot about Fresno — because ultimately our experience was not so good. The woman who helped us make arrangements was very nice and quite helpful. In fact, she was very accommodating when our escrow close date, and therefore our move, was extended twice.
The guys showed up on time the day of the move and everything started out well. They were pleasant and professional, seemingly eager to do a good job. The problem arose when they were surprised to see my grandfather clocks. I informed the office that I had two grandfather clocks when I scheduled the move, but the movers knew nothing about them. There was nothing in the paperwork about our clocks, so the guys were not expecting to move grandfather clocks. Subsequently, they did not have anything with which to properly pack the clocks nor did they seem even slightly aware of what needed to be done to prepare them for moving.
I wasn’t left with many options. I could leave the clocks at the house and hire someone else to move them; that would add expense and I didn’t know if I could find someone in time. I could move them myself but I didn’t have the equipment to do that. So I proceeded with what seemed to be my only real option. I removed the interior parts, secured the cables, and packed the clocks.
When everything was unloaded at the new house we had furniture all over the place and boxes galore. My husband had to work the Monday after our move, so we unpacked only what we needed right away. Over the following week or so we unpacked most of the remaining items, unpacking the clocks about a week after the move. The first, and oldest clock, came out just fine. The newer, significantly more expensive, clock was the problem. On the right side of the clock, the interior glass support strip was disconnected from the side of the clock cabinet. More serious though, was the mechanism. Somehow the center cable came loose and was stuck in the movement.
I contacted Whites Moving, telling them what happened. They sent out a couple of workers to inspect the damage. The senior person got the glass back up but couldn’t do anything about the cable. He left a claim form with me to get reimbursed for the repair. He also took some time to look at the damage to my living room furniture. Of course I was so focused on the damage to the grandfather clock that I couldn’t focus on the coffee table and end table that were scratched. I got the clock repair company out very quickly and ended up paying $ 350 to repair the damage. I submitted the claim form with the documentation from the clock repair company.
Rather soon afterward Whites Moving denied my claim, refusing even to pay the measly $.60 per pound provided for basic coverage. When I asked if I could appeal the denial, if there was a way that I might make my case to be reimbursed for their damage, I was refused.
I understand that moving often ends with something damaged, and I expect that a moving company knows that even better than I. Given the reputation I was told Whites Moving Company enjoyed in Fresno, I was certain that they would buck the trend for the moving industry and make good on the damage they inflicted on my possessions.
I was, and remain, disappointed. I strongly recommend that folks looking to hire a local company continue looking if they are considering Whites. A company that won’t correct — or even acknowledge — their errors is not the company one wants safeguarding a lifetime of belongings.

Crew was in a hurry for the entire 6 hrs which resulted in scratches, breakage and other minor damage. Had to finish moving ourselves, (5 pickup truck loads.) The owner is very professional and two thirds of his crew was great but one crewman moved really slow, was sloppy, and didn’t follow directions (owner says early dementia). We weren’t thrilled with paying more than $ 1200 and having to finish the job ourselves. I’m also leaving a D rating on Angies List.