Plunkett’s Pest Control

Horrible customer service. Rescheduled my appointment several times and then never showed up. Very frustrating!

I had a bed bug infestation in my home from my next door neighbor in my apartment complex. These guys came out with the maintenance man for my apartment complex and did an evaluation of my apartment and found bed bugs in my son’s room only. Since my son’s room is the closest room to my neighbor who had the infestation of bed bugs for over a month my son’s room is where the bed bugs came from the neighbor apartment. Wendy’s I came out to my home yesterday they were uninformative and it literally kept trying to shove me out my door so they could get started I understand that they wanted to get this done I respect that however the way they were rude trying to shove me out my door was terrible they had a lack of consideration for any of my personal belongings and several of my things are now destroyed because of the throwing around of my personal belongings and the lack of respect for anything that belongs to me.
I would not recommend these guys to anybody especially someone who lives in an apartment.

I had found bugs in my apt. Plunkett’s control came out to see where they were. I was not at home at the time they were here. My apt. manager was here as far as I know, she is being very secretive about it. Anyway he said he looked through the whole apt. and did nothing. He did put a «sticky» thing in the kitchen. I have since found many bugs in the «sticky» thing. My apt. manager wants to see it. but I thought maybe the tech should come out and do something first. This is the worst company I’ve ever had to deal with when it comes to bugs. But then my apt, manager is a little angry at me so she may be behind this too.

I’m not going to be recommending this company to anyone.
Our tech, among many things, pointed out doing his first visit, that we have gaps in our siding which were allowing mice to get in our house. He promised that he be back at his next visit to plug them, then blatantly denied that he had agreed to that.
Plunketts has a 60 day guarantee on mice, that none will be seen in the house alive after the first treatment. I spotted a live mouse in the house a week and a half after our exterminator was out for treatment. I called him and mentioned the 60 day guarantee, he came out to do a check and charged it as though it were a regular visit (we bought a three visit deal which costed several hundred dollars).
Two weeks ago he called me for his «final» visit, stating that he wanted me to leave work early because he couldn’t make it at 4:30 when I got home. I thought these guys worked til 5. It doesn’t take long to check in and re-​bait traps, (based on his second visit, as he was in and out the door in five minutes). If This is the standard, I fail to see the trouble in being done by 5 o’clock.
He told me that he has grandkids in sports after school and things. I can understand that, as I have a child as well. However, if someone is representing an employer and they are still on the clock, then it is absolutely inexcusable to assume that they wouldn’t be required to do their work up until the moment they are off the clock.
The exterminator contacted me today and told me he wouldn’t be showing up at all. He encouraged me to call him back to reschedule. At this point, I’m going to be calling Plunketts directly to complain. If I don’t get some sort of a refund or compensation for the horrible job that this person has been doing, then I’m taking this all the way to the Attorney General. I’m so sick of this.

Horrible customer service, complete idiocy, and astonishing incompetence. That’s really all there is to say about this company. A word of caution, think twice before you go to these guys for your pest needs.

Do NOT use Plunkett’s for mouse problems. We literally caught a mouse in our own traps a day after the Tech had cleared out his traps. Because we were technically beyond the 60-​day guarantee, they would not come back unless we paid more $$. And, they were not cheap. So disappointed, will never use again, will not refer.
Now I’ve been doing more research and it looks like Midwest Pest guarantees for at least 6 months and Adam’s pest advertises 100% satisfaction guarantee.

I don’t know… they got rid of my pest problem, but isn’t there something to say about customer service? The guy they sent out was really rude. Wait? Don’t I basically pay him by my business? My thoughts exactly.

Plunkett completely unhelpful and full of excuses when I needed help with cockroaches in a hotel in Rochester which was their client. Would not identify which location was responsible so I will grace all of them with this comment.

When we moved into this terrible wreck of a home 14 years ago, it was ridden with carpenter ants since it sat next to 10 acres of public woods. The previous owner neglected everything. We had two horrible treatment companies and finally jn desperation I called a professor at U of Mn in environmental studies. He recommended Plunkets and said the U., used them as well. As the daughter if a prof of biochem I am anti pesticides. Plunkets has done OUTSTANDING work for us. We have no ants spiders mice etc.– very diff with dense woods so close.

I live in a deeply wooded area in Prior Lake. I have had problems with forest mice invading my house for over ten years. In the past, I’ve had local pest control services out to my house a couple of times. In both instances, they’ve laid some traps and said that should do it. It never did, and they were not cheap.
Then I called Plunkett’s. Chad came out and spent two hours going through the interior areas of our house, then went outside and inspected every inch of the exterior of the house. He found several areas in which there was clear evidence of the mice getting into the walls. He sealed all the holes he could find, then set traps in key areas around the house. Then he did two things that blew my mind —
1. He said if any of the traps are triggered, to call him and he would dispose of the trap. Not only do I not have to perform the duty, he wanted to keep records of where the traps were effective.
2. He then proceeded to get into my kitchen cabinets and CLEAN THEM of all traces of mouse poop!
Chad is coming back next week to do some more work to the house at no additional charge.
I was absolutely blown away by the amazing service and professionalism. Plunkett’s has a new customer for life.

I own one rental property in the west metro and I recently had a new tenant take occupancy. Shortly after moving in my tenant began to complain of red itchy bumps on her legs. She immediately assumed that fleas were to blame. Upon hearing this I was skeptically concerned. Prior to move in, myself and an army of my friends and family were in the property for several days sprucing it up (painting, cleaning, etc.) and no one encountered pests of any kind. Now, that does not mean my tenant was not experiencing something. I don’t want any type of pests in my property, so I immediately contacted Plunkett’s.
Kathy, the Plunkett’s customer service rep, was extremely helpful. Upon hearing my story about the possible flea issue, she too was skeptical. I am in no way an expert on bugs of any kind, so she thoroughly explained the details of flea infestations and none of the issues my tenant was experiencing seemed to add up. Kathy even contacted my tenant directly, explained the same details, and told her some steps to take to make sure the issue was indeed flea related. Heading Kathy’s advice, my tenant laid out water, white towels and wore white socks for 12 hours around the property. Low and behold, NO FLEAS! This prevented a technician from coming out to the property, which ultimately saved me time and money. Hats off to Kathy at Plunkett’s for a job very well done!
Obviously this review is only for the customer service I experienced with Plunkett’s and not their actual pest control services. But if Plunkett’s pest control service is as good as their customer service, and I can only assume it is, then they definitely have a customer for life!