Car Toys

Began my experience with Justin & Jared of Car Toys 6 months ago. Spent a chunk of change with these guys to customize my company truck. Justin was very helpful and took time selecting my components. When I picked up the vehicle, Jared knocked it out of the park with his install. Fast forward to today, brought my newer truck in and they did a stellar job both with looks and sound of adding multiple amps, speakers, subs and excellent work with the install. I’ve been into car audio for 30 years and can honestly say, these two guys know what they are doing, and are highly recommended.

I had no idea Car Toys did detailing, but figured I would stop by after being gifted a Groupon. They scheduled me quickly and although they kept the car another day, they did a phenomenal job. My car hasn’t been cleaned in several years: we’re talking food stains from years ago, built up trash, and a stain in the back seat from unidentified spillage.
Pedro did an awesome job and kept me up to date on the progress, even though they we’re busy throughout the day. Fair prices and great customer service really made this Car Toys stand out. If I ever have detailing needs, I’ll be sure to come back. In my limited encounters, they were incredibly professional and knew several customers by name. All the staff was courteous and helpful.

After having a, well I was going to write «bad experience at the plano location» but in actuality they ignored me, so it was really «no experience». I came in to get my FJ Cruiser some sound and Travis took me around and showed me several set ups. He was patient and informative while I did the whole «ok that speaker, ok that speaker, ok switch songs, ok now show my wife, ok go back to that speaker, ok that’s more expensive but why» interogation. So we signed up for the car toys credit card and got more than I thought I would, which meant back to the sound room and more «ok that speaker».
Next we met Josh the installer who walked me through what was going to happen to my ride, the best part of which was when he said «you know what would look cool?», I agreed and he made it happen.
This is the third vehicle I’ve brought here, and it won’t be the last. Thanks Travis and Josh, I love my FJ even more now!

My car detailing was good.

Got my indash navigation installed at this location. Everything got done in a timely matter. Had an issue with my system but they fixed it the same week at no charge. Goose does an amazing job and is very courteous. Will return when I am ready for my upgrade.

Took my car in the Friday evening before I was to have it detailed (carpets cleaned) and remote start installed, we left it overnight for them to work on the next day, we checked around 2:30 to see if it was ready, and they said they needed a part and were waiting on it to come from another store. We went back around 7:30 to pick my car up and it had not even been started, but they assured me it would be completed by 10pm. The store manager and district manager (who was visiting for the day) were so nonchalant about the fact they had my car all day and the work still wasn’t completed. We ended up canceling both mine and my husbands install and are currently looking at other places including car toys across town. Not worth the horrific customer from this Frisco store.

These guys are hands down the best car audio staff I have ever dealt with! Jason took great care of me and paired me with the best installer for my audio system upgrade in my Denali. These guys know their stuff and was always treated with the upmost most professionalism and courtesy. I had them build a custom box to JL specs for my subwoofer and it was the best money I have spent on a box in 20 years of being around car audio.
I had some system wiring diagnostics performed by them as well on a second visit in nothing but fantastic results. i’ve dealt with stores in the past that are more concerned with how much money they can make off of you where is these guys truly had my best interest in mind and I never once felt as if they were going to rip me off for overcharge me for any item or service performed.
They do carry a fantastic selection of entry-​level through high-​end audio and video equipment and have the knowledge and skill set to properly install in any vehicle. I will gladly refer the Frisco car toys location to any friends or family in need of expert service and the best customer service I’ve ever had.

Amazing service! My mom and walked in here with no knowledge but didn’t want to be over sold on things I didn’t need or want. Told the salesman exactly what I wanted and gave us no B.S. About price and and overall quality. Bought and got installed by Goose who did amazing service in no time and talked me through the set up. Recommending to all my friends and returning as a customer for life!

So I made an appointment for a complete detailing, and wasn’t disappointed. Pricey? I thought so. Worth it? Yes. Had dinner, saw a movie, and walked back. Car was cleaned, conditioned, Ozoned Scent through-​out. Very nice. All in all, a really good day…

Stereo install. Was cheaper than BB. Good customer service. One of the guys went through all the options with my kid for a demo. Nice guy. Will be back

So I have wanted to replace the stock stereo in my Tundra for a long time. I found these guys close by to where I work and saw the horrible reviews, but thought I would check them out. The sales guy and store manager that helped me were awesome! Found me a great stereo within my budget and I couldn’t be happier. Coming back for the remote start and speakers, they want to earn your business!

Bought a Groupon for a car detailing and had it done here.
The biggest hassle was that Groupons have to be scheduled ahead of time, but I understand that so it doesn’t deduct from the rating.
Dropped the car off the night before to check it in. Since I wouldn’t be able to drop it off in the morning. Picked it up at the end of the next day.
The Groupon was for a full interior detail and for the Ozone treatment. I got it because the back window was busted out from hail and wanted to get any possible mold destroyed. Cleaned all of the glass up beforehand or there would have been a hazardous material charge.
But I am so pleased with the job they did. It’s like brand new inside. They got in every nook and cranny to get everything.
I highly recommend getting detailing done at this location!

Took my car in to get new speakers. I had already had them put in a new stereo previously. The JL audio speakers I had put in sounded worse than the factory speakers. I knew something was wrong. I couldn’t get any bass or mid bass no mater how much it was cranked. I took it back to their shop and told them I thought it was hooked up out of phase. They said no it was just underpowered and tried to sell me a $ 300 amp. Now I had already spent $ 900 total on an old car and I was not about to spend more. In got a bright idea one day to take it to the Plano car toys. I asked someone to give me a second opinion and told them I thought my speakers were hooked up out of phase. After he listened and ran the same test I had to come to that conclusion he agreed and then asked me where I had these installed. I told him the Frisco shop. He scheduled me for the next day at 3pm. They rolled my car in at 3:30 and fixed it. I would say if you’re going to go to car toys at least go to the Plano shop, but not Frisco. Plus at Frisco they are too busy trying to sell you phones.

I needed to get a couple of replacement car remote starters.
I bought them online and downloaded what I thought were good notes on how to program the fobs.
Didnt work…
So I decided to stop by Car Toys and see if they could help.
Glad I did as I ran into Goose, one of the techs.
He looked at the situation, tried a couple of things, went back in to look online for some info, came back out and tried some other things.
I was walking around the store looking at things that were on my «wish-​list».
After 15 minutes of doing what he does, he got the 2 replacements working and every button has it’s intended function.
I will definitely be back to the store when it comes to some «wish-​list» items.
Thanks again Goose for your going above and beyond attitude and actions.
Car Toys gained a customer and I will be letting others know of the positive experience.
wHo

I used to be a pretty frequent customer of this place (purchased multiple high-​end radars, stereo systems, etc) until my most recent two experiences drove the nails into the proverbial coffin. Too bad because there are a couple of really nice guys in here.
Most recently, I purchased an $ 800 stereo system with a touch-​screen interface. One of the known limitations of the setup was that a parking brake bypass needed to be installed for the system to work properly. So, I asked the store if they could do it before I dumped a decent amount of cash into it. My thoughts are below:
1) The installation ran 3 hours longer than the time which the shop had committed to, and when I came to pick up the vehicle.
2) The tech had accidentally ripped off some of my console control wires from their switches and didn’t know what went where (nor how to correct it without potentially making things worse). To this day, these wires remain disconnected and screwed up to be repaired – at my expense.
3) To add insult to injury, the shop was unable to find a parking brake bypass that was made for the system ($ 15 on Amazon), and ended up installing a rigged switch that dangled under my floor-​board like it was taped together by a 6 year old. Of course, I was neither consulted on the arrangement, set-​up, or location.
I was not happy, but had bigger things to deal with that day and planned on coming back in a few days to sort out the mishaps. Unfortunately my car ended up in the shop with a drive-​train issue the following Monday. Ironically, the shop ended up having a break-​in and the brand new stereo set-​up was – you guessed it – stolen right out of the car. Stuff happens.
After sorting out the issue with my insurance carrier, I planned on returning to Car Toys about 6 weeks later to purchase the identical stereo set-​up whose price had since dropped considerably. I was also needing to pick up a rear camera and deflective laser receiver in the same visit. I submitted a «price match» request to the store with my contact info; and, no calls/​emails get returned. To my better judgment, I assume it may be a «glitch» with the site, so I proceed to their Frisco store.
10m after arriving in an empty store and watching 3 – 4 sales guys chatting, playing with their smart phones, and ignoring me, I hear a «go help that guy over there (me), he’s been standing there» from one of the fellows. (What a bright idea!)
I was then approached by a young gentleman. I explained my situation and desire to repurchase the same arrangement as last time with the caveat that the same set-​up is $ 100 less with every vendor online – including Amazon, etc. Rather than addressing my concern, the salesman proceeds to lecture me that «Amazon is not a physical store.» I must have been confusing Amazon with a piranha infested river in South America – doh!
I’d like to believe that I have some qualifications when it comes to sales skills as a sales executive for a top-​25 Fortune 500 firm. May I must suggest that you consider up-​skilling your staff to be a tad more competently address remotely informed customers? Needless to say, this guy had more important matters to get to and quickly dismissed me.

As such, instead of leaving Car Toys with a new stereo, laser jammer, camera, etc, I left with a sour taste in my mouth as a (now former) long-​time customer.
My advice to anyone considering Car Toys is… look elsewhere. As the other Unilocal reviews on here will suggest, this place is quite unfortunate, under-​skilled, and overpriced.

Please accept this gift as a token of my appreciation for your other customers to consider as they consider searching for your store with Google.