Custer Star Dental Group and Orthodontics

They were very professipnal, friendly, and very patient.
I have to have marcain block because lidocaine doesn’t work on me.
The staff just immediately said ok, unlike some who don’t believe it. I had a guy who gave me 3 different shots, then got mad at me for not being numb on time. And wasting his time!
I f you have had a bad experience elsewhere, they were wonderful with me. So, i don’t understand the negative reviews.
Thumbs up from me.

Like the other reviewers, I also was told that I have periodontal disease and was not able to do my routine cleaning. Said I needed over $ 2300 for the periodontal cleaning and replace a filling. I was shocked since I routinely go to my dentist until recently moving to Frisco and had always had good news. Went to Dental Depot for a second opinion and had only good news. No periodontal disease and my filling did not need to be replaced. Custer Star is one of the many dental offices trying to promote as many unnecessary procedures as possible. Do not go here unless you want to pay for procedures you don’t need.

I was really hesitant to try this dentist. I had previously tried two other dentists in the Frisco/​McKinney area, both larger chains, and had horrible experiences. This was such a different story. The staff was awesome, everything wsa so clean and I didn’t feel like just a number.
I have been putting off a trip to the dentist knowing (from my last dentist) that I needed 8k worth of treatment, but managed to set up an amazing plan of getting the same work, Cerec Crown and all, for under a thousand dollars.
I plan to stay a patient and really suggest you give them a try.

Was attracted to their $ 39 cleaning. So I setup an appointment and went in. People were very friendly and so was the dentist.
Then came the bad news!!! I had periodontal disease and two cavities. Not really a surprise since it had been a couple of years since my last cleaning. I did not have insurance, so they offered me their own insurance and gave me a bill for all the work they would do without insurance. The bill came back to over 6,000 dollars. And the insurance quote that they provided was WAY overpriced… compared to that I could find online. Now I was starting to feel angry. I felt that I had been had. That they offer the deal to get people in… in hopes of working on you. They asked what I wanted to do. I said nothing and just wanted to pay the $ 40 and leave as soon as possible, I was mad…40 bucks and my time for nothing!!!
Then 3 weeks later I bought some dental insurance online and got my teeth cleaned at another dentist. And the dentist mentioned that I did NOT have any cavities or periodontal disease. Also… a month later I went to another dentist for teeth whitening and he ALSO said that I did not have cavities or periodontal disease! Now I’m pissed. This business is a fraud. Trying to charge me for problems I didn’t have!!! FRAUDS!!!
Every time I drive by this place I imagine who else they are swindling! I am hoping it will be closed soon… for the sake of others!!! I am usually a pretty easy-​going person that realizes that mistakes are sometimes made… but this place deserves all the criticism I am giving! FRAUDS
***on a plus note… they noted they thought I was unhappy (when I stormed out of there) and refunded my money and have tried to call me back, but I won’t talk to them. I truly think the employees are good people… just that the business and its model is a big giant scam. Find a real dentist!!!

This was the worst dentist ever! I waited over an hour to be seen and they did a terrible job. I believe the first visit was a set up. I bought the groupon. While I waited for my discounted services, I heard them tell 3 different people they couldn’t do the cleaning because they had periodontal disease. When it was my turn, I also (believe it or not) had periodontal disease and couldn’t get the free cleaning. Instead, I needed $ 1000 worth of periodontal treatment.
On the 2^nd visit, I let them do the treatment. Maybe it wasn’t a fraud. Maybe I really needed the same treatment every other groupon patient in the office needed. I also needed a front tooth fixed (chipped after 4 years) and a filling filled (or something to stop the pain). They did the expensive cleaning but neglected to schedule the «mandatory» follow up treatments for the «periodontal disease» and didn’t give me the «required» mouth wash to prepare me for the next part of my treatment. So do I really need it???
Third visit: After I left the office, I bit into a gooey slice of cheese pizza (8 hrs later) and my front tooth broke. Two months later, they got me into the office to fix the tooth (again) and look at the crown (not filling) in the back because my bite was off and causing my jaw to hurt! I walked into the office 10 min late (oops!) and the lady was singing, «reschedule!». When it was my turn, she turned around and said, «Didn’t you get my call? I’m sorry, you will have to reschedule.» Late is a NO NO! Right?
No apologies from anyone for anything so far. Let us read what happens next.
Fourth visit: I arrived on time. One hour and 15 minutes later, the doctor came in to work on me. Fifteen minutes later, he was done with me. I waited 1hr and 15 min! Why? After 1 hour and a half, the dentist stood, turned his back to me, mumbled, «sorry about that», patted me on my back, and left. #I’mnotaPUPPY
Fifth visit: I am dreading calling them to make yet another disastrous appointment because my front tooth has again chipped (1 week later) and my back tooth is still very sensitive (Doctor promised he had fixed it and it would feel better in 24−48hrs). Still, I paid a lot of money to have this work done so I’ll keep going back to let them fix it. It seems that beats paying someone else to start over but this is just ridiculous!
I have no idea why everyone else had such wonderful experiences but I knew I had to tell my story lest anyone else think this is heaven on Eldorado Pkwy only to encounter a drawn out nightmare. If it were me, I’d avoid Custer Star Dental in Frisco, TX.

I used a Groupon for an exam, X-​Rays, cleaning and 10 whitening trays to take home — $ 30, I believe. Stellar deal!
Their equipment is state-​of-​the-​art. The staff is friendly. I wanted to rate them because I thought I needed a root canal (as my previous dentist recommended — that shall remain nameless). The dentist (don’t remember his name) said I should use a toothpaste for sensitive teeth. I bought some and I no longer wince when I eat ice cream or drink a cold glass of whatever.
So, kudos to them for being honest and not up selling to an unnecessary, expensive and unpleasant procedure that I didn’t need.

Honestly, I’m not a fan of going to the dentist, AT ALL. But Dr. Schelin and his amazing staff, Rachel, Corrie, Shawna, and Kristy made me feel so at ease. From the moment I walked in to the moment I left they made it seem like I was their only patient. I can honestly say I’m not worried about going to the dentist anymore. Thank you Custer Star Dental