Dimples Cupcake Factory

We had an awful experience here. The cupcakes are NOTHING SPECIAL!!! Honestly the cake was «okay». Tasted like something from a box. Definitely not scratch made. The frosting however, was grainy and lacked flavor. I would have preferred store bought icing to this. My family didn’t even finish the cupcakes. Do not waste your money! Sorry Dimples, we have tried several bakeries in the DFW area. For a cupcake that boasted «best in DFW»…I expected to be wowed. Instead, I was sad I wasted $ 16!
Also…staff was very rude and seemed put out. I’m a Midwestern girl so the snobby Frisco attitude can be a bit much…

Dimples is pretty good depending on what you get. Def not the best cupcakes I’ve had but its decent. The red velvet cupcake is pretty good and the strawberry cupcake is okay. The problem I had with the frosting was it was a bit too sweet which was a turn off for me. The german chocolate cupcake was my favorite! The $ 4 per cupcake was not worth the quality of the cupcake.

Wanted to try these since people said they were good. It was a regular establishment. Nothing that screamed big successful business. They had a small glass case showing the cup cakes. They looked pretty enough but they were just ok. I will say they are bigger than most cupcakes, but the taste was on par with a grocery store cupcake maybe slightly better. The cake was kind of dry and had no taste. The icing was sweet but devoid of distinctive flavor. So still my favorite cupcake for my taste is Sprinkles. None of these others come close for me! Plus cost more than Sprinkles.

The cupcakes are amazing im giving two stars because this is now the second time that I’ve been in there that they had fruit flies flying around the display Cupcakes the display cupcakes are real they’re just old so that basically just tells me that they have fruit flies in the back on the cupcakes. I wont be going anymore. I let the employee know both times and she just said she doesn’t know why they keep coming?

We’ve been coming here since Dimples opened. I believe now they’re on their 3^rd or 4^th owner. It was consistent for several years and although it was the most expensive cupcakes around they were also the largest.
The last 2 – 3 times we’ve been there it’s clear the cupcakes have gotten smaller. Vey disappointing since they are still charging the same price.
I doubt we will be coming back any time soon. I’ll probably give them a try in 6 months and see if they’ve gone back to the original size.
They are very delicious just not worth $ 4.

My boyfriend and I visited since we like trying different cupcakes. We had the Red Velvet & Wedding Cake. I found the front desk cashier to be friendly and she was patient while we were trying to make a decision. The cupcakes were not to sweet which was what we were looking for. We will be back!
Maybe have a different selection of music on the speakers. That was my boyfriend’s only complaint.
Thanks!

Saw the reviews on Unilocal and decided to give it a try for my daughter’s birthday. Terrible idea. When I called to confirm my order 24 hrs in advance, I was informed that they had misunderstood that I wanted simple decorations. They said it was not possible since they bake and decorate at two different locations and the bakers don’t speak English. What?! They also can’t refund my payment for 7 – 10 business days and the person I spoke with wasn’t very apologetic. Cupcakes may be delicious but I wouldn’t know because the customer service is so poor.

First off the cupcakes are delicious!! job well done! A little heavy on the frosting but you can just take off and keep what you need. No complaints on the cupcakes!
Now the customer service has a lot to be desired, every single time in there the girls seem less than thrilled to be at work that day. A very simple hello and smile would certainly enhance my experience and make me feel better about spending $ 40 on cupcakes. Instead last night when I came in I felt I was bothering them. Not saying these girls don’t have potential but further training on customer service and best practices would be helpful. I love your cupcakes but goodness I don’t enjoy going in there to buy them :-/​
Cupcakes :5
Service: 2.5

I don’t even know if I have tried anything besides the banana pudding cupcake but I would travel hundreds of miles for that cupcake alone. I stumbled into Dimples after work one day and I’m so glad I did. The banana pudding cupcake is so soft and moist and tastes like a direct cross between the real-​deal pudding and a cupcake, but better + delicious, creamy frosting. I brought my best guy friend here to try it a few weeks ago and he loved it so much that his reaction was straight up EMBARRASSING. You really have to go!

I’ll start out by saying that my husband loves their wedding cake. It’s by far his favorite of the local cupcake shops. However, that seems to be the only one they do well. The flavored cupcakes range from bland to nasty. We’ve never had an issue with service which has always been pleasant.

Sweet cupcakes but Sour service! We stopped here after a library visit with 2 kids. While the store is cute, the teenage (young) girl at the register is unpleasant, at best. The ambiance is dead and stale. Definitely not worth another trip. **Note to owner: Find staff who know something about customer service.***

My husband and I drove about 30 minutes from home to try Dimples and we were not disappointed. We got four cupcakes: wedding cake, red velvet, black velvet, and strawberry. All of the cupcakes were moist and had a good amount of icing on them.
The wedding cake was missing almond flavor. While delicious, it tasted like a simple white cake /​angel food cake, and wedding cake traditionally has that signature almond flavor to it.
It’s a cute shop, and it’s pretty clean. The service wasn’t all that great. The girl behind the counter did not seem happy to be there. We didn’t get a «thank you» or «have a nice day» when we were leaving and barely got a greeting when we walked in.
We got our cupcakes to go, and later found there wasn’t a cupcake holder in the box. When we opened the box when we got home some of the cupcakes had shifted and fallen over. For $ 4 per cupcake I don’t think it’s asking too much to have something in there to keep the cupcakes upright during travel.
Overall, they were quite good and I definitely see us going back in the future.

My husband and I went to this establishment after having dinner elsewhere on the square. It was our first and probably last time. When we entered we were the ONLY people in there. So you’d think that since the two girls working had NO other customers, they’d be more friendly. Not the case at all.
Because it was our first time we took a moment to decide on our order and discuss our options. After paying for our order the girl said «I didn’t think it took so *blank* long to order a cupcake» as she made her way to the back to get it.
So this immediately turned me off the place and earned them their 1 star. As far as cupcakes go, I would have given my chocolate a 2 star. The frosting was so sweet I couldn’t eat it and the cake was dry. My husband had German chocolate however and it was actually very good.
The cakes at cupcakes cubed are not far away, much larger and much tastier in my opinion. I’ve also always had superb customer service. I’ll continue to drive a couple blocks over for a treat after dining in the square from now on. I would hate to keep the teenage girls at Dimples from their iPhones for too long ever again.

Note: if I could give this a 3.5 stars I would but it won’t let me :-/
So, My husband and I saw this place when we were having dinner across the street a week ago but didn’t have time to go in. We did today and got two cupcakes to go — and ate them several hours later. They were pretty tasty; I had wedding cake (since I heard great things via Unilocal). It was pretty delicious — very moist, right amount of icing. My husband had banana pudding and it was good — very (for lack of a better word) banana-​y. Pretty good size for the price of $ 4/​piece. I Enjoyed it so I think we will probably be back when in the area.

For starters, the cupcakes here are huge! With everyone and their mom owning a cupcake store these days, it’s nice to find a place where you feel your hard earned $ 4 for a single cupcake actually goes a long way.
The display case catches your eye as soon as you walk in the door. It looks like a fancy china cabinet, with each cupcake sitting on its own pedestal. The names of the cupcakes are in blinged out frames directly underneath them too.
One thing I love about this store is that they obviously adore cream cheese icing as much as I do. Most cupcake places will have one or two choices with that icing, but here it was at least 4 or 5. Rejoice!
The friends we are staying with this weekend are chocoholics so we got them a chocolate with cream cheese icing cupcake and a Reese’s peanut butter cup cupcake. For myself I got the lemon with cream cheese icing cupcake, and my husband got a strawberry cupcake that had strawberry cream cheese icing.
They were all rich and delicious and left us feeling fat and happy

It’s a really good thing that I do not live far from this establishment, because I would have been pissed if I would have driven across town only to be disappointed with this cupcake. Went to visit after reading good reviews here on Unilocal.Stopped by on a Friday night and was greeted by 2 wonderful girls working behind the counter. I informed one of the girls that it was my first time visiting, so she decided to explain the top sellers to me, cost, etc. After a few moments, I opted for the cookies and cream cupcake. Got home, took a bite, and it was disappointing to say the least. The icing is extremely sweet, but the cake portion had no flavor whatsoever and was dry. I paid $ 4 bucks for this cupcake and ended up throwing the majority of it in the garbage. I’ve had better cupcakes at Walmart. Sorry, but unfortunately I will not be going back.

I’ve made a visit to Dimples several times. The last two visits have been less than pleasing. For $ 4 a cupcake, the customer service needs to step up there game.
Visual:
A customer ordered cupcakes and was given a bag for her cupcakes
Me & my coworker: ordered cupcakes and was just handed a box/​container and was sent on our way! Really? I requested a bag for us and the cashier complied. This will be the last time I spend my money at this establishment.

we tried:
cookies and cream — very good!
red velvet — great!
German chocolate — super great!
wedding cake — AWESOME!
The shop is in Frisco square, parking can be tricky, but they have a 5 minute quick pick up spot. So that helps. The shop is very clean and the staff was super friendly. What more could you want?

Taking a cue from other Unilocalers, I decided to give in to my sweet tooth and try Dimples Cupcakes. This place is located in front of the movie theater and library, pretty much off Main Street in Frisco. Google Maps had me circle around the area a bit, but I eventually found it.
The store front itself is colorful and inviting. It is small, but there’s room to cozy it up a bit while you enjoy your cupcake, or to bring in few tykes for sweet treats (there’s a small play area in front for kiddos). The service is friendly.
*On a scale of 1 – 5 with 5 evoking pause accompanied with a savor, and 1 soliciting a frown accompanied with an eye lowering.*
Wedding Cake: 4.5
Banana Pudding: 4.5
Lemon: 4.5
Oreo: 4
German Chocolate: 4
Red Velvet: 3
The cupcakes are bigger than your normal homemade cupcake and priced at $ 4 each. All except the red velvet were stupid moist. No chain taste either (insert look of surprise). Good job dimples.
Side thought to owners: a cupcake or cake pop happy hour might generate more traffic/​revenue through the week from soccer practice/​library/​movie goers.

Our group of friends ordered take out from Dimples. Of the variety, Wedding Cake and the Strawberry cupcakes were the most moist and flavorful yet mild in sweetness which was perfect because almost everyone was complaining about how overly sweet the other cupcakes were.
The snickers and cookies & cream were very sweet, actually too sweet to the point where most of us were walking toward the fridge for milk or water.
Overall good effort but I wouldn’t go out of my way to try again.