Ed Forster – State Farm Insurance Agent

This was my insurance agent for about 3 years when I first moved to Texas. I would not recommend. We’ve had billing issues a few times where they charged us twice. and we had to call and fix it. Or would charge us separately for our car and rental insurance, which was more of an annoyance than an actual problem. Other than that, the relationship was just okay. I wasn’t super impressed with the staff or the policy itself, but I didn’t have a reason to spend the energy looking elsewhere. Until one day. I was driving on 635 in Dallas, 30 miles away from my home and a big gravel truck sped by and suddenly a rock shattered my window while I was going 60 miles per hour. It was so scary! And it was still in place and I didn’t know if it was going to fall out onto me at any moment. I managed to get off at the next exit, but I couldn’t see at all out of the window. So here I was in some random place that looked like an industrial area with no businesses or anything. I immediately called the Ed Forster — State Farm office because I had no idea what to do. I was pretty shaken up and I had my young daughter with me. I explained to the girl what happened, this was her response, «Oh yeah. it happens. We don’t pay for that.» WOW?! Really? That’s it? I was a little taken aback but I wasn’t ready to hang up yet. I asked her if she can help me in another way. perhaps help me find a place that can come tow my car since I didn’t feel it was safe to drive, or maybe even find a place that could fix the glass. My internet on my phone was crapping out on me at that point so I basically begged her for help. At least just a telephone number would have been a tremendous help. She signed and told me she would do some research and call me back. Because of the dryness in her tone, I enlisted my mom to research as well as did what I could while having little internet reception on my phone. I found a place nearby (THANK GOD) and drove it over there without having to get back on the freeway. An hour and $ 200 later, I had a brand new window at Mister Glass, man they are lifesavers! I even went next door and got the thing tinted! Drove home and later that day, I realized I never got a call back from State Farm! Ticked, I called them back and spoke with the woman who I had begged for help, she admitted that she had never looked up anything! OH yeah. then she reminded me how they don’t cover that. YEAH, got it.thanks. I told her to expect a phone call from me the following day to cancel. I needed time to find a new company. She then had the nerve to ask me «Why?» HAHA, really? So I kept my word, and found a new company which is amazing and I am still with today. Called State Farm back and ended my relationship with them. After finding a new company and agent, I am actually pretty grateful for what happened. My new company is much cheaper and the agent is the friendliest person. She’s very personable and truly cares about her customers. I also realized I’ve never actually spoken with Ed Forster in the 3 years I was insured through him! How sad is that?! Clearly not a people person. It’s funny because the first time I ever spoke with him was about a month after I cancelled, when he called me trying to win my business back. LOL! No thank you, good riddance!
Oh yeah, I need to also add. that the whole, «Like a good neighbor, State Farm is there» jingle. in my experience, has turned out to be complete BS.