Frisco Obstetrics And Gynecology PA

I see Dr. Pepperell but have seen many of the doctors there. I find Dr. Pepperell one of the best. She has exceeded my expectations and I appreciate her greatly. I have not had any issues with the other doctors and found that most of them were a good match for me. Kind and genuine about patient care.
The office staff have usually been great as well. The worst part of this clinic is the scheduling. They are so busy now that it can take 2+ months to get in. If you need to reschedule the annual visit that you book a year in advance, you do have to wait a long time to get back in. It would be great if they worked on this. I had a test done recently requiring payment and I was informed up front what the costs would be and that I would be expected to pay at arrival. I appreciate being informed. I was greeted at that visit before being asked for money which is more than I can say for another specialist we recently saw. The triage nurse is wonderful and the nursing staff is usually very nice. There is only one nurse there that I don’t particularly care for and she is friendly enough to get by. When there is a problem, I have been able to get it worked out without much difficulty. I do hope the scheduling situation improves and I hope to continue seeing Dr. Pepperell. I only wish I could find a primary doc who listens so well.

Dr. Allen is by far the best Doctor, I have ever had. She takes everything I say seriously and stays on top of all concerns. She is very knowledgeable and is always understanding of my more «holistic» wants regarding my health. The Triage Nurse, Deedee is fantastic as well. I’ve had to call up there many times to talk to her and she was beyond helpful and I was often times very thankful for her help. Dr. Allen’s nurse, Amanda, is awesome as well. I enjoy seeing the whole team every time. Which is saying a lot, seeing as no one really looks forward to OBGYN appointments.
Dr. Allen recently delivered my second baby and I couldn’t have asked for a better experience. She understood my wants and my baby plan and she took those into consideration at every step.
The only negative I’ve experienced is the wait time. For my OB appointments, I never really had to wait very long. But regular check up appointments have always been an hour+. Honestly, I trust this office so much that I’ll wait however long it takes, though.

Dr Jennifer Allen is the best! Its so important find the perfect doctor who fits your needs in this line of work. Dr Allen makes me feel extremely comfortable & we chat as if we’re great friends catching up on life. The reason I can’t give 5 stars is because the amount of time I spend waiting in the waiting & exam rooms. I wait about an hour regardless of the reason behind my visit. Sometimes I wonder if it would be quicker if I was pregnant & not just here for routine check ups. I won’t go anywhere else though. Dr Allen is a keeper!

I was hopeful to find my new OB here in Dallas and thought I’d give Frisco OB a chance. I am SO glad I did!
I was surprised to find the wait to get in with an OB was about 3 months, thankfully I didn’t need an immediate appointment. The original OB I’d requested was booked even further out so when the receptionist recommended Dr. McClure I took her suggestion, and I am SO glad I did!
Dr. Meredith is incredibly kind. She took the time to genuinely ask if I had any questions, and sat and listened while I asked them. She’s kind and immediately made me feel comfortable. I had my 9month old son with me for the appointment and although I had toys to keep him occupied, Dr. McClure asked the nurse to join us so I wouldn’t have to be distracted. I was in awe. I couldn’t have been more blessed by her thoughtfulness and understanding.
I look forward to having her look after me with my next pregnancy.
Now the nitty gritty…
— Parking is easy and there are plenty of spots. You can even pull up out front to be dropped off.
— The building is easy to navigate and the office is super easy to find.
— The receptionists are incredibly kind and patient.
— Schedule as far out as you can!

I see Dr Jennifer Bailey and she’s a great Dr. Her staff are great. Front desk are nice and polite. I didn’t give it a 5 star because of a wait time, the smell of the waiting area and all the scented soaps in the bathroom. At every appointment the nurse take you back quickly and you just have to wait and wait for the dr to come in. First few appointments the dr was pretty quick but lately she is always late. I came to see dr Bailey because 2 other friends see her and recommended her. I like her but I wish she was more on time. About the waiting room smell, they have too many Glade plug in scented everywhere! I have allergies and the smell is just overwhelming. My nose is running and stuffy all the time when I’m here. About the soap in the restroom, I wish they had something mild or unscented for people who have allergies like me. Overall it’s a great place.

My visits with Dr. Pepperell were fine over all. She was nice, though her bedside manner was a little forced in my opinion. Regardless, I still felt that she always acted in my best interest when it came to recommending additional testing for an underlying issue. I will say it was typically a headache to try and get an appointment within a decent timeframe. They always seemed to be pushed out a week or more.
Office staff was nice enough. No really qualms there. However, I am no longer a patient of Dr. Pepperell due to their office policies. According to the office, I never followed up to schedule a follow-​up appointment with the
doctor. They claimed to have sent me 2 letters through the mail, (neither of which I received) and I finally received a certified letter saying they could no longer treat me due to «patient non-​compliance,» meaning that I didn’t follow up. I was under the impression THE OFFICE would call to follow-​up with ME. Perhaps I shouldn’t have assumed as much. However, I never received a call, text, email, etc. Also, why would you send a letter to a patient and rely on it to be your sole method of communication? That process seems a bit dated to me.
After about a month of playing phone tag with the office manager (both our faults), I tried getting her to explain how this happened and why, through I feel was no fault of my own, I would no longer be able to see the doctor. She said she spoke with the doctor and was simply told that: she wouldn’t see or treat me anymore. I explained to her I wasn’t aware I needed to follow-​up and that I never received either of the first letters. None of that seemed to matter. She kept saying it was their policy in the office: send 2 letters and then a final certified letter terminating the doctor/​patient relationship. If this was how they planned to treat patients, I didn’t want to continue to go there anyway. I was polite in my interactions with the manager, but I was also honest, letting her know it was disappointing that they chose to run their practice in such a way. I also requested that going forward with future new patients that they specifically outline their policies so someone else doesn’t find them in my position: without a doctor.
Lastly, since I needed a refill on a prescription, I asked the manager to check with the doctor to see if she could submit a refill for me as it would likely be at least a month until I could get into see a new OB/​GYN. For some reason, it always takes forever for a new patient to be seen. After checking with the doctor, the manager said she refused, citing it has been a year since my last appointment and I needed to be physically seen in order for a refill to be authorized on my birth control. It has in fact not been a year, but I’m done with this practice and won’t be pushing the issue. Nor will I refer friends or family to this facility. I am so very disappointed with this entire situation. I would have expected more from a reputable medical professional in this area. If you are a new patient thinking of going here, please be aware what they’re practice policies are. In fact, I would encourage you to go elsewhere.

Dr. Allen was with another practice originally and I followed her here. She is by far the best OBGYN a woman could find. Amazing woman and doctor. Office staff is nice and easy to communicate with. Office easy to get to. If Dr. Allen is taking new patients and you need a doc this is who you call.

I have been using Dr Pepperell for 5 years and love her. Her nurse Kaylyn is a doll! I actually get excited to see them when i have an appointment! I have not waited longer than 20 mins.

Efficient, professional and friendly. Office was well run and clean. Dr. McClure was awesome. Highly recommend.

We did a ridiculous amount of research when finding our baby doctor, and decided on Dr. Pepperell. Dr. Pepperell, her assistant, and sonographer are fabulous. Renee in the billing department is an absolute angel and every one of the girls in the office are so sweet. Dr. Pepperell has priveledges to deliver at Baylor Frisco, so that was a huge plus. Recommend 100%!