Hertz Rent A Car

The male manager here is apathetic towards towards the customers. I had to demand for him to help the training person trying to rent me a car with the same card I use ALL the time at this location. In fact I was here last week and Laura helped me without a hitch as always. I was supposed to be on the road an hour ago but yet the stupid manager is letting the newbie fumble over how to get me checked out and on the road. I am a regular client yet they have no record of me. Unacceptable! Keep up with your good clients. I am done with this place! It got a one today because zero is not an option.

Beware with this location. I had a really bad experience with this place. I made a booking (initially 3 days with possibility a week) to this place with a guy (forgot the name) around noon.
I told him what I needed:
–not to include any option (LDW, Gasoline)
–compact car
But what I got was an economy car (Chevy Spark) with a very bad smell (I bet the previous driver was a heavy smoker). I had no time to doublecheck the car and the PO since it was raining heavily and I really needed the car since my car was brought to collision center after my wife had accident.
In the evening, I called the customer care and raised few complaints:
–Bad smell car. I asked for replacement but she said I had to pick up @airport. She told me to call tomorrow morning as another option to get replacement from nearest location.
–Rate adjustment. Since I paid for compact car (as per its website minimum ford focus) but what I got was Chevy Spark (economy car). I also asked for rate adjustment because in the evening I checked the price was much cheaper by online. The customer rep. told me that she would send email to manager on this location for follow up.
In the morning, I called another hertz location to ask for replacement. According the person on that location, there was no replacement on compact car, there was another type of car but I had to pay for upgrade. I was unsatisfied with his answer because that’s not solving my problem as customer (bad smell car and wrong type of car based on what I had paid).
Then I called again to this location to explain the issues I had and a customer rep (a lady) said she would talk with her manager he would call me back to discuss about my issues.
I waited for few hours and no call received. I finally decided to return the car after 30 miles only (Hertz-​home-​Hertz) after unsatisfied experience I had. I also asked the lady on the customer service to take out the LDW but she said not possible since it was quoted like that and she could not do anything.
So in conclusion, I felt really unsatisfied with Hertz especially people on this location (same experience as some folks who had given the review below). I wasted almost 70 USD for one day of rental with very bad customer service and car. I then went to enterprise to get a weekly rate of 130 USD for a week of rental with much better type of car and of course no smell at all.
I’d suggest to use another rental companies if you want to rent a car!

Hertz is Probably the Most Inflexible Car Company.
I rented a car online for a week in Northern Texas but had to go back up to the Northern Dallas area (about 200 miles). I wanted to return the car in the Northern Dallas area even if I had to pay a reasonable fee. They WOULD NOT do it. Their online contracts can not be changed. I now need to drive the car over 200 miles back to North Austin and get a ride back to the North Dallas area. Incredibly inflexible!!!

I am not a person who writes reviews very often. I was so disappointed with very unprofessional staff i wanted to place to vent it out .
My car ran into an accident so my insurance is paying for a mid sized car, i called Frisco hertz in the morning requesting a mid sized car they asked me to come after 5PM while they close at 6PM and when i went there at 5.30 they said they do not have a mid size car and asked me to pay for the higher price SUV, i was not happy with it and checked if they would give me a free upgrade .
What ticked me off is both the representatives trying to fooling to take a just returned «Chevrolet Cruze» saying that its a mid size car, i could not see my family fitting into it :(.
I am no car expert so I came back home to verify there claim and its indeed listed a small car
The sales representative is very short spoken, not willing to listen and rude, he asks my drivers license three times with out finishing the discussion even though there were no one waiting and he still had time for closing.

Terrible customer service by a douche bag and on top of that he tried to charge us double for the same car we got online for half the price. Don’t go there if you don’t need to, find another hertz location!!!

Closest Hertz location to the shop I left my car at, the only car rental place the insurance I was working through paid for, and the worst decision except for one attendant.
I called at 7am and told them I was going through a State Farm claim and they told me I did not need a reservation. When I got there an hour after I called them, they did not have the car I needed so they gave me a tiny Ford hatchback after flat-​out ignoring my in-​person question as to if they had anything bigger. I needed to get to work so I took the hatchback and left. I then called them around 10am and James answered the phone and he told me they would call me if they got anything in — but he never even asked for my name or my contact information, which I didn’t realize at the time because I was so frazzled. I called again about an hour later and James suggested I could call other Hertz locations and see if any of them had the minivan I needed. For the next two hours I called every Hertz in the DFW area and nobody had a minivan or an SUV or anything of the sort available. I called this Hertz again and James picked up but I wasn’t going to keep dealing with someone so unhelpful, so they put me through to Paul who was an absolute angel.
Paul managed to find a minivan for me, just twelve hours before I had to drive across the country with my family, and facilitated the exchange between the hatchback and the minivan. The best part of the entire story? Paul had only been working there for two weeks! But he was simply the absolute best about customer service out of this entire location. When I had to return the car, I was not able to get there on time, and he also took care of arranging for it to be picked up the next day at the shop.
Very bad customer service, except for Paul, would definitely not use this location again.

This is the WORST rental car location within HERTZ portfolio that I have ever been to. The staff is incompetent and the management response or follow-​up to customers complaints is horrible. I reserved a car on July 24, 2014 and when I showed up at the time of my reservation there was no cars available and I was placed on some hand written waiting list. I’m a president circle member with Hertz meaning I rent over 40 cars a year. You would think that at least I would get a follow up call from the manager but «NO». If you are ever renting it is best to go to Dallas Airport or the one in Irving off of 183. I will «NEVER» rent from this location again. If you have a planned trip or meeting «DONT» go here because you will not have a car upon arrival.

Called around 9 am to confirm my reservation they said they would have a car ready for me in about 1 hour. It it’s now 1:08pm and they are still waiting for the cars to arrive from somewhere else ! I wouldn’t recommend this place to any one !

I have used enterprise primarily in the past. However this hurtz office blows all of them away. Much faster, a lot more friendly and just easier to deal with.

This location is pretty tough to find as it’s inside a strip mall off the main road (it’s not actually on Preston Road, even though that’s the address).
The gentleman behind the service counter was really nice and helpful. Also, I was supposed to return the car the previous day, but I just missed the 6:00pm close time for the office. Regardless, he was nice enough not to charge me an extra day as I returned the car in the morning soon after the office reopened. Also, I saw some a new car sitting outside and made a comment on it — apparently, they are willing to get the car you want if you call ahead with a preference.