Holiday Inn Express Frisco

Hello fellow Unilocalers. So I wanted to start this review a little different, usually I would just give you the quick summary of how my stay was and how the staff was and so on. Well, this one requires a little bit more due to the level of disgust and surprise I experienced. I travel a lot, if you see all the reviews I post, the majority of them are on hotels. In saying that, I have a pretty good sense of what a good hotel is like, what a decent hotel is like, and a really good sense of what a bad hotel is like. I’ve seen them all, from the hotel that makes me say «wow» and «I’ll be back here as much as possible» to the «run everyone, run away before you catch something from the hotel that you can’t give back». This isn’t the first time I’ve stayed here. My other stays were pretty decent, they had clean rooms and I didn’t have any issues. Well, I’m sad to say that they have lost their good status. I am now putting them in the «Bad Hotel» status due to my most recent stay. I just arrived in Frisco after a long 3 hour drive from Austin and was looking forward to a refreshing nap and a relaxing couple of hours before I had to get to work on the project that brought me to Frisco. I called ahead not only once, but 3 times to make sure they had my reservation correct and that they would have a room ready for me when I arrived. Every time I called they assured me that the room would be ready and everything was correct. I trusted them. I trusted them to do their job and I trusted them when they said everything was going to be ready and clean. I’m not sure if this hotel has new management or if they just don’t care anymore because when I arrived it all went down hill from the moment I showed up to the front desk. I asked for my room and I was told it wasn’t ready, hmm, I could have sworn I asked that very question 2 hours before my arrival, but ok, I guess I can grab some breakfast and come back. Second try, I ask for my room and I get the keys but as I try to use the side door which is closer to the elevators I guess I was pushing my luck or something expecting things to go right I only receive a big red «nope you can’t enter» light as I swipe my card multiple times. Back around to the front, doing the walk of shame because I was denied a simple bit of convenience. As I opened the door to the room I was for the 3^rd time that day thrown a sign that I should just walk away and stay somewhere else. The smell was a mixture of gym sweat and musty towels, not the clean fresh smell you would expect, I entered anyways hoping the AC would fix the smell but as I walked past the dresser I was thrown another sign. My knee smacked right into the middle drawer as it (not sure how it even happened) slid open. My first thoughts were «how did I not see the drawer», but as I shut it in frustration it shows me how annoying this place is becoming as the drawer slowing slides open and sits there with what I imagine is a «I’m staying open no matter what» look on it’s face if it had a face. 6 times I tried shutting the drawer, and 6 times the drawer slid open. Sign number 4 was when I pulled down down the covers and discovered a few random hairs (not the type from your head) in between the sheets and as I looked more I saw multiple stains on the sheets. That was the final straw. I immediately stormed to the front desk and demanded my money back and I showed them everything that was wrong with the room. They did return my money but that is the last time I stay at this hotel. I’m sorry to say they have gone down hill. You are better off staying somewhere else.

Love this place to kick back for a couple days. Doors slam loud and lots of kids but also nice.

I would not recommend staying here.
We booked a block of rooms for our guests, for our wedding at the end of April. We booked these rooms in early January. Two months later we find out that Holiday Inn does not have our paperwork, and canceled our block of rooms. They are completely sold out, and have no way to accommodate our guests. We have proof from the sales rep that booked our rooms, that we were all set. We were given a group code, and link to their website.
I had to keep calling the new sales rep (the one that did our paperwork left), to figure out what is going on, even after promises of a call back.
It is very obvious that this Holiday Inn does not care about their customers. I plan on taking my case to corporate, so this does not happen to other brides and grooms.

I had a good experience at this hotel. I drove in town from Houston and arrived very exhausted about 645PM Wednesday night. The 2 women at the front desk were very helpful and nice. They get 5 stars for customer service! They even helped me find a close place to get my eyebrows done after 7PM. Most places close by 7 so I was so thankful they were able to help as I didn’t know the area and didn’t want to go to work the next day looking like chewbaca lol. The room was modern and comfortable. The bed had 4 pillows 2 soft 2 firm which was awesome because i’m a pillow junkie and this is exactly what I had at home. It was relatively quiet so I was able to get a good nights sleep both nights I stayed. I never use hotel toiletries. I’m picky so I bring my own, but theirs were from Bath and Body Works which was a nice touch. They even had makeup wipes which i’ve never seen a hotel do before and that was awesome. The breakfast served was delicious as well. They served biscuits, gravy, turkey sausage, pork sausage, eggs and bacon. They also had cereal, milk, juices, fruit, bagels etc… My only 2 complaints were that the carpet in the room was absolutely filthy and the mattress was lumpy and uncomfortable. The first night I kept my socks on while walking around and unpacking and when I went to take them off they were dark grey with pieces of I don’t even know what stuck to them it was gross. The second night I meant to take my socks and wear my flip flops in the room but forgot and again my socks were dark gray and disgusting on the bottom. As I was getting in the shower I noticed a pubes in the shower! GROSS! After showering I went to hang my towel on the back of the bathroom door so I could reuse it the next day but I noticed dirty hand prints all over the door from top to bottom so I decided not to reuse the towel as I didn’t want to put something on my body that would have been covered in other peoples germs. Because there were so many hand prints at so many different height levels i’m sure that door hadn’t been wiped or cleaned with any type of sanitary solution in quite sometime. I get the hotels aren’t going to be one hundred percent sanitary because of the amount of people that come through but i’m positive that the room should be cleaned well enough were you can’t see the grime and filth with your eyes. The customer service and modern feel of the room are why I would stay here again. As far as the sanitation of the rooms go they have a long way to go before they can touch 5 stars.

Stayed here Monday thru Friday and really enjoyed my stay. I am a platinum IHG Rewards member and I stay at many, many hotels. This place looks very updated from the outside to the front desk, as well as the rooms and bathrooms. I am a guy and enjoy a video game when away from the kids. Well, this place has a room downstairs with two humongous TVs and XBox 360 game consoles. The room is hot and a bit stuffy because of the lack of ventilation, but I don’t know many other Holiday Inn Express locations who even offer this set up. Staff was very friendly and courteous. I was able to check in a bit earlier than usual, around 1 o’clock in the afternoon. They have a small «suite pantry» with your basic drinks and snacks. I would definitely recommend this hotel to anyone staying in the area.

We stay at this hotel quite often. We were a little surprised when we received bad service from the Front Desk manager. After long trip in from North Dakota we were very tired and were arriving around 7 am. I understand most hotels are strict about checking in early but to avoid this dilemma we called the hotel before we arrived and were told that they had plenty of rooms and checking in early would be no problem. As we arrived I walked in and was told by the front desk manager that we couldn’t check in early and that she couldn’t do any about it. Frustrated I stormed out, being exhausted and tired that was the last thing I wanted to hear. After calming down a bit we went back in and luckily the General Manager had called and straightened things out so we were able to check in early. Other then this problem with the management staff the hotel is really nice and clean and everyone else we have interacted with is friendly. This is still on the recommendation list just hope you don’t have the same bad experience that we had.

This review is not for my stay here but for a meeting. The interior and exterior very nice. However the lady up at the front desk was very in uninformative. She didn’t say hello when people walked in. She looked down instead of making sure everyone was needing help. I asked her a question and she looked at me like I bothered her. I’m sorry I would not stay here because customer service is everything. I sat and listened to a customer that was staying there asking the lady were they can grab a bit and she said she didn’t know. He couldn’t speak English that well and didn’t even know the area so you would think she would be more polite and help but instead she had this look on her face like they are bothering her. She finally told them that there is a bar around the corner and they left. Now I stay at many hotels and definitely when I am new to the area the front desk are always helpful and smiling. I would be very upset that this person is not helping me at all.
Thank goodness for Unilocal because if I was new in a. Area I would definitely Unilocal places.

This review is not for staying the night here, but just for the conference room rental.
We came here for a meeting in their meeting room. Here is a breakdown:
PROS
The room was nice and large
The staff was friendly and directed everyone to the room
They were even able to make copies for us
The candy, notepads, and pens were quality
CONS
The lighting was poor
The projector was set in one place and the picture did not fill up the screen

I stayed at this hotel many times before it was recently remodeled; never again. The newly remodeled facility does NOT have a bar, does NOT have a restaurant, and has nothing to offer that would make me ever stay there again. The TV and remote did not work properly and the internet connection was sketchy at best.

I’m not saying Holiday Inn Express is as good as it gets, BUT for a Holiday Inn — this one was spot on. But what do you expect in Suburbia Frisco?
Stupid Icemageddon 2013 knocked out my electricity and we all know this girl ain’t sittin’ in an electric free house. We have discussed my diva antics before. HOE provided a clean and modern spot to lay my head. The gym was well equipped for a hotel and the staff was friendly. Do not get excited over their free breakfast. I mean, there are a lot of options but they were all standard hotel quality.