iCare Emergency Room and Urgent Care

My first visit went good with Dr. Shane. Unfortunately, my next visit was horrible. The tech there worked at another ER in the area prior to this facility. She provided my medical information to other nurses and doctors in the facility. Your information is not safe here! I will be filing a complaint. The doctor downplayed my issue so I left and went to hospital where I had blood clot. I would choose a safer place, due to this lady, she input doubt into doctors mind that could have cost me my life! I asked for manger to call me when this happen, no one ever called.

I had to finally breakdown and go to the doctor and decided to give iCare a try and I’m so glad I did. The waiting room was immaculate with coffee, drinks, snacks, and adult and kid waiting areas w/tv’s. The receptionist, nurse, and doctor were friendly, got me in and out quickly, and followed up with a call the next day to check to make sure I was improving! I would recommend them in a heartbeat and they will be my new go-​to! Thanks iCare!

This is a brand new facility and the service is great. Wait time was minimal and the staff was professional, courteous, and friendly. I was seen within 5 minutes. Would recommend them.

I brought my husband to be seen here and couldn’t have asked for better service. It’s a beautiful facility with a children’s area where my kids could play while we were being registered so I wasn’t overwhelmed with watching them and filling paperwork. Overall great and friendly staff from the moment we went in to the moment he was discharged. I will be returning for all my family’s needs. Thank you!

I am leery about facilities like this because I’m used to seeing my primary care doctor but he is so busy nowadays that I couldn’t see him. The iCare staff couldn’t have made my experience any better. Their staff was knowledgeable and friendly. The facility was clean, the wait was short and most importantly, they remedied the problem.

Pros: New, clean, no wait – empty waiting room, professional Doctor
Cons: Transactional experience, poor customer service, 2 trips to pharmacy
With several urgent care locations within 3 miles to choose from (one on every corner), why would I want to come back here when all I heard were excuses when I asked if my scripts could be faxed/​sent to my pharmacist? Instead of trying to sell me on how and why it won’t save me any time, how about instead, try convincing yourself that you care about the customer experience? It’s not like they were busy. The parking lot and waiting room were completely empty. Disappointed. I really wished this place would have done better.

Don’t go here unless you want to be charged as an er visit for simple urgent care procedures during the day. I went during their advertised urgent care hours. The dr just quizzed me on which urgent care place I had been to the previous week instead of focusing on me. I walked out. Legacy ER down the street is way better

5 stars all the way around. I had to come here for me a few weeks back and today I came back for my 3 yr old. Both times the experience was exceptional! Virtually no wait time and super clean facility. Doctors and nurses are very kind and compassionate.

AMAZING PATIENT EXPERIENCE!!! I am a discerning healthcare provider and this was my first time being seen at iCare after being referred by a colleague. I don’t even know where to start. First of all, the facility is spotless! The waiting room is beautiful, has been professional decorated, and included a coffee bar, TV, and snacks!!! What!!! How cool! I was signed in and brought back to the treatment room in literally less than 5 minutes. I saw the physician right away. He was very friendly, personable, and took ample time to discuss my treatment options with me. The nurse was also as sweet as can be and administered my injection with impeccable technique. I can’t sing enough praises about this place. I have always been a CareNow customer but after today, I am now a faithful iCare patient. This is my first time to do a Unilocal review because I wanted to share what an awesome experience I had. If you are sick this is the place to go. You won’t be disappointed!