Krispy Kreme

The reason I come are for hot glazed donuts, cause let’s face it, why pay $ 1 for a regular donut when you can go elsewhere? With that being said, why are these donuts always luke warm, cold or they try to give you hot blueberry donuts when the light is ON? False advertisement… and frankly, I don’t need to be eating this mess anyway.

I haven’t been to Krispy Kreme in ages, not since there was one on 75 in Plano. I stopped in on a whim. My boys have been asking every morning for donuts, so today I caved.
There were 3 people in line. We were greeted upon entry. I asked for a dozen assorted donuts. The sales associate was very friendly and answered all my questions. She pointed out some of her favorites.
We were given fresh, hot, yummy glazed donuts. They were melt in your mouth perfection! All in all, it was as good as remembered. My boys were thrilled and loved there selection from the dozen we bought. We can’t wait to return.

Horrible service, only three people working during morning rush. I love Krispy Kreme, but come on! This was horrible

Got to the drive thru at 535am and they did not acknowledge me, so I pulled up to the window. The manager came to the window and said that they don’t open until 6am. I informed him that the Krispy Kreme website listed the drive thru as opening at 530am, to which he replied that the website was wrong. He then asked if he could get me anything. I asked for 2 dozen glazed, but he informed me that the glazed don’t get there until 6am. So this Krispy Kreme trucks in their glazed donuts in the morning. No stars for not being open when they are listed to be and not having any glazed, 1 star for an attempt to serve me.

We’ve loved Krispy Kreme donuts since we first ate them in California. Hot and delicious!
But this Frisco Krispy Kreme location needs to get its act together. I don’t know how service is in mid-​day or evening, but in the morning it’s a mess. There is no consistent opening time. There have been problems with «broken equipment» according to the staff, so no donuts at all some mornings. Or, they will have a few types but not the original glazed donuts — what’s with that? Sometimes the front door will be open in the a.m., but not the drive-​through. There just is no consistent management.

Can’t stay away… Always busy, but never an unreasonable wait. The «hot now» sign is a great thing. Get a glazed donut fresh off the rollers for the best experience.

They gave me a free doughnut, but this worker named Dondre was very rude and mean, and I did not appreciare his service. Two stars.

We took one bite out of our 4 donuts and we returned all of them. They all tasted weeks old and had a fake, disgusting flavor. Krispy Kreme used to be my favorite donut place. This one is not up to par. Not to mention there’s 8 people working and it took 5 minutes for one of them to notice us. won’t be coming back.

As mentioned from a couple other Unilocalers — Krispy Kreme in general doesn’t do the free donuts when their hot sign is on. Apparently corporate changed that policy a while back.
Either way, no real issues with our visit here. Donuts are consistent with what I remember from other Krispy Kreme locations, which is deliciousness.

Get them when they are fresh!!! I’m pretty sure Krispy Kreme has a green light some where letting people know when they are making fresh doughnuts, if not then they need to look into getting one because that is when you obtain the addiction. It’s not your normal bite into a doughnut and go on about your day, nope, this experience is so much more. It begins as you watch your doughnut drift along in it’s hot bath getting cooked just perfectly before it is carefully flipped over to finish cooking on the other side. Finished with the hot bath the delicious doughnuts slide along the conveyor belt and are drizzled completely in a warm sugary glaze sealing in the perfected flavors. Continuing along the line your doughnut is plucked off the conveyor line and nestled into a decorative box along with 11 of it’s friends and delivered into your hands for you to quietly imagine biting into that first doughnut and being transported into a sugary mouth watering delightful dream land along with your taste buds dancing in your mouth. Oh, and if you see some one sitting in their vehicle in the parking lot with a box in their lap and a half eaten doughnut in their hands, don’t pay them any mind as you are actually wasting precious doughnut eating time being envious of their parking lot adventure. In fact, I’m pretty sure you could read the rest of this later, there is a doughnut calling your name at Krispy Kreme!

So I had to take my daughter to the airport and was going to go buy my favorite guilty pleasure. Looked up the hours and they would be opening about the time I drove by!
Wanted to bring the family a delicious treat to wake up to, I was sitting at the drive through at 545 and they still have not acknowledged me, so I went to go in, and they are nowhere close to ready to serve.
The local at the top of neighborhood will get my business from now on. I will wait to visit NC to get my KK fix.
Disappointing.

Absolutely horrendous customer service. Have always been a Dunkin’ girl but they opened a new Krispy Kreme by my house and I received coupons in the mail. Thought it would be great to bring in some of the Christmas donuts they had in the ad to work. Ad says they open at 5:30, posted hours on the front of the store say 5:30. Couldn’t get anyone’s attention at the front door, so got back in my car and went through the drive thru. Pulled up to the driver thru window and the hours there say 5:30. The male (can not use gentlemen) working this morning opens the window and says, «we don’t open until 6». No good morning or pleasantries. I refer to the sign and say, you may want to change that. He rudely tells me, he doesn’t have to change anything.
Never again.

This location has change their policy. When the hot & ready light is on, you no longer get a free original glazed when you go in store.
Even if you buy donuts. I get not giving the free donuts to those that don’t purchase anything, but what about those that loved to eat their free donut while waiting in line to purchase a dozen?
And here is the kicker, they said they don’t do that anymore, but then gave two free donuts to the people behind us. Ridiculous.

First of all, don’t order coffee in the drive through unless you want to hold the line up an extra 5 minutes. There is only one espresso machine shared by all patrons. Throws a monkey wrench in the already somewhat slow system.
Second, service is slow but friendly. Makes you appreciate the hot, melt in your mouth sweetness once you’re able to finally enjoy it.

Three strikes, yer out. I tried them three times. Each time, an outrageously long wait. Unfriendly (likely overstressed) staff. First time, order was correct. Second time, order was wrong. Third time, out of a common ingredient, and the order I did get was sloppily packed.
I allowed for their newness and popularity, but they’re just not getting it. Won’t be going back unless management changes.

Drive thru is typically fast enough.
Service is always friendly.
Atmosphere (in my car) is downright festive pre-​pickup.
Doughnuts are ridiculously melt-​in-​your-​mouth delicious.
Approx $ 8 for a dozen little circles of goodness when the «hot» sign is on.

I’m so glad they have put Krispy Kreme back in Frisco! When we first moved to Frisco there was one at the corner of Preston and Warren. I was pregnant at the time and never really stopped in. About 3 months of us being nearby they closed it down and then all I wanted was Krispy Kreme. I would travel all the way to the Greenville Ave location. This new location is in a great spot! Their hot sign is ALWAYS on. They are really fast in the drive thru and they keep it very tidy on the inside!

First off, I think Krispy Kreme, along with In N Out, is one of the most overrated places out there. They don’t have much of a selection of donuts and their glazed, yes, they’re good but the fact they’re hot doesn’t cover up the fact that they’re nothing special.
Anyway, waited until few weeks after they opened to give this new location a shot. Waited in line about five minutes, got the lemon crème premium donut along with one glazed with a few others.
Lemon crème was pretty good but not worth the upcharge. Glazed was well, a glazed donut, nothing memorable.
Dunkin Donuts just opened a few doors down. They have better selection plus breakfast sandwiches and better coffee. People at Krispy Kreme were great but Dunkin’s still my choice.

Come on guys, they just opened a week or two ago. Give them some time. Yes, lines are huge, they have lots of donuts wasted on the machine) by the way they could have cut the «ugly donuts» and gave as samples.
Good if you have them hot. We were given from the shelves. Otherwise nothing special so far. Will be back in a month or so and give another review.

Sugar coma…
Donuts were fresh, hot and melted in my mouth. The 15 mins standing in line was worth it. They were sweet enough to pass by and hand out a donut.