Legacy Grooming

After trying other local grommers, this is the only place I will bring my Shih Tzu here for grooming. They’ve always done a great job. They always ask if there’s anything they would like me to do differently this time. It’s easy to get an appointment. She’s usually done within 2 hours of dropping her off. Staff is friendly.

Just moved here from Hawai’i, and found Legacy Grooming within walking distance. Asked around, and verbal reviews were agreeable. Called to book a grooming for my Parti Schnauzer, expecting to book a few days out. Instead, even without my asking, I was offered a drop-​off time within the hour. When I arrived, all groomers and desk staff were quite busy, but not too busy to acknowledge every client. Despite what appeared to me to be a busy morning for Legacy Grooming, I received a pickup call within two hours. My dog looked great and he was happy. I greatly appreciated that the grooming process is on very public view. The only businesses that can do that are those that have nothing to hide. So far, so good. Thank you, Amber and Jose (and I’m sure others whose names I didn’t catch and whose faces I didn’t see).

Our first time here and it was a great experience. The staff was very nice and it took one hour for our dachshund to be done.

Legacy Grooming is awesome! I’ve had horrible experiences with other local places, so I am SO relieved to find a place with professional groomers who are gentle and talented. My dog LOVES going there and looks great every time he leaves!

New to town and decided to try the closest groomers first for conveniences sake. We are very happy with Legacy grooming, easy to get an appointment, upfront and competitive on pricing and they do a good job on the family dog (a mini ausidoodle that can get way too shaggy for this Texas heat in only a couple of months.

I recently moved to TX and have 2 Lhasas that had been going to the same groomer in VA for years. I found Legacy Groomer from a co worker reference and glad I did. They do an excellent job and are available without long waiting lists. My dogs come home looking fresh and clean.

My dog was injured during her grooming. She cries when you touch under her front leg and it is all red. I spoke to the owner who was incredibly rude. He said she was impossible to groom and he just did it to please me. Trust me, I would rather have had a call to come and get her then for them to hurt her. Of course, I will not be returning.

I made an appointment just for a bath because normal place I go was full and I was trying to fit my dog in before a vacation. The man on phone was so incredibly rude and unprofessional that I called later and cancelled appointment. They obviously didn’t cancel it because they called back and asked why I wasn’t there. When I talked to him 2^nd time he literally hung on me. I honestly have never talked to an owner of a business who when trying to GIVE them your business is so rude. I then checked on Unilocal for reviews and am so grateful I didn’t go! Don’t go here!

Legacy Grooming Rocks! They are like the Dog Whisperer! The dogs are relaxed. Interior is clean and the grooming is 100% Professional! They Love what they do and shows!

Not a good place to groom your dog!!! The first time we had our dog trimmed here it seemed fine and we did not notice anything strange with our dog. The second trip, our dog looked drugged up and was not happy to see us at all, it was really strange. Our dog immediately laid down at home and when he looked at us he looked like he just came out of surgery. He had glassy eyes and just not acting right at all. This place will defiantly not make it much longer with this kind of service.

After having my precious baby 14 year old dog groomed at another place where she has been going for 10 years — I should have known better than to try somewhere new — but out of the kindness of my heart they asked us to give them a try — as my previous review said. OMG. I brought baby in and said «see she can be groomed — she looks beautiful and happy». I complimented the young lady there letting her know that I had been told she was always pleasant with people I has spoke too. I was directing my comments to the groomer — who was wearing the white MD/​Vet coat — you I heard him say as I was leaving «kiss my ass». I walked back in and said excuse me? He said «kiss my ass». I politely said thank you and good luck. While I was there the poor puppies/​dogs were all clawing at their cages and the over all enviroment was not sanitary — somewhere I would not recommend. I wish I could stay all day and warn people who were bringing their pets in and taking them out — what it was like while they left their babies there.

A close friend went and would never be bold enough to leave a comment also said the enviroment for the animals was not comfortable. All clawing at the cages, the animals were not being treated with TLC when being groomed. Not sanitary.
Also they quote you a different price over the phone then what it actually is when you pick up your baby.
Again would not reccommend. There is a place a down the road that is fabulous…

So disappointed! I took both my dogs here today and they completely sheared my Poodle! When I went to pick them up the lady at the front warned me ahead of time that there was a miscommunication between the front desk and the groomer– one of the groomers said «at least it’s summer so the miscommunication might be a good thing» wth? ! They took a whopping $ 5 off the total and my dog looks so sad! NEVER again will I go to this place.. Had really high hopes but I’ll stick with McKees’ s just down the road.

I have taken my dog here several times and every time they do an amazing job. They keep all my info of what I like and don’t like on file so I don’t have to tell them every time I drop my dog off. The price is great and I like that they don’t keep my dog for more than 2 – 3 hours, so he’s not sitting in the cage for too long.

The first time we had our bichon frise groomed there was a few months ago. Eric from the Plano store groomed him and he was beautiful… like a showdog! We were so pleased that this grooming place was close to us and knowledgeable about the bichon style cut.
Yesterday my husband took our bichon in and asked that the style be cut ¼ inch shorter because of the hot weather coming… holy smokes our beautiful bichon now has a flat top head, long beard, short ears and all we can say is that Efrain did a horrible job grooming him!
My husband went in today and told Efrain how displeased we were. Instead of him taking responsibility for the poor job he did, he just kept making one excuse after another. All anyone has to do is look at the before and after pics of our pooch and know that something went terribly wrong.
On top of all of this our dog is somehow very different in personality since he was groomed. He is shaking his head, scratching his ears, licking his paws, scooting on the carpet and rolling back and forth on the floor… looks like there may be trouble brewing due to this incompetent groomer.
When the dog was dropped off, my husband was told it would be 3 hours before we should pick the dog up… well 4 ½ hours later we were still waiting to pick up the dog… he was there from 11 AM until almost 4 PM.
Don’t take your dog to this groomer! He has no idea what he is doing! Needless to day there will be no more trips to this grooming place for us… never again!