Service King Collision Repair of Frisco

This is my first time at ServiceKing and the whole experience has been great. Chris, who handled my case, is highly professional, organized and always met commitments. I don’t remember the name of his colleague (youngest of the professionals there) but he also was very responsive and helpful. Definitely a trustworthy place to go.

I pulled in on Sat morning day after Christmas with a rather nasty looking set of scratches and a dent on the drivers side of my girlfriends mom’s Lexus. I don’t even remember doing it but pretty sure it was me. Anyway the guy came over and said it would cost circa 1500 to repair it. I asked him if he had anything to get the scratches out before I broke the news… he did. He then spent 20 minutes buffering the living hell out of it. There were zero scratches left, just the dent but it looked a 100x better. I asked him how much and he said no charge. Now that my friends is top notch service.
If you have read this far and want to know the outcome of the ‘news’ conversation it ended like this…
«Oh that scratch… it’s been there for months after I hit the trash can. Thanks for looking at it though».
Winning on all fronts that day.

Fantastic service. Fast repair, genuine parts, family-​like atmosphere, working up through Christmas Eve. A new part had a minor scrape and they replaced it without question, even recommended a replacement. Unexpected high level of service and will definitely return.

It’s is hard to find customer service like this anymore. A small rear plastic piece popped off my husbands 2014 Escalade going through a car wash. I took the vehicle to the dealership and the estimate was $ 374. The dealership said the piece could not be reattached and needed to be replaced even though it looked fine, I set an appointment for the following week. The weekend before the appointment my husband just dropped into this Service King location. Brandon looked at the vehicle and told my husband to drop by the following week when his repair guy was in and they should be able to reattach the piece. I stopped by this morning and in less than half an hour the piece was back on and looks perfect. Most amazing when I asked the cost, Brandon said «no charge». He along with the front staff were also super friendly and entertaining while I waited. I spent less time at Service King than I did at the Cadillac dealership waiting for an estimate! Would not hesitate to return to this location.

Fast, friendly, text message updates the whole way and out standing repairs. Took my 2012 Civic hear after someone backed into me and everything went extremely smooth! They even finished a week ahead of schedule! I hope I don’t have to, but if I do, I would be happy to take my car here again.

Sloppy workmanship. My poor van will never be the same.

5 Stars for SEVERAL reasons when we took our car in for repairs after being rear-​ended at an intersection:
1. Repairs completed BEFORE estimated timeframe!
2. Timely & helpful updates.
3. Brandon (service advisor) & Sheila (administration chief) were fantastic with customer service the entire process.
4. The external damage to our car was repaired beautifully AND the inside of our car was cleaned & vacuumed (REALLY WELL). And that means a lot because we have 3 «crummy» kiddos. :0)
5. The manager was very gracious to allow us to take our vehicle home even when the AWFUL insurance company of the responsible party (ACCC) was being difficult/​unprofessional/​not returning calls.
* For a review of the TERRIBLE service of the auto insurance group «ACCC», go to their site. :0/

I had the unfortunate encounter with a deer in the middle of nowhere, unsure of what to do I called my insurance USAA who referred me to several body shops but after looking through reviews I decided on the Frisco Service King. My insurance sent a wrecker and I rode with him to Service King. One of the best decisions I have made was to choose Service King, upon my arrival it was obvious to me that these folks were professionals. The front desk immediately set up a rental for me, handled all the paperwork, introduced me to my service advisor and put me at ease. I felt as if I was in great hands and was kept informed by text messages and phone calls by my service advisor Ryan. Once my repairs were complete on my truck, I was blown away by how my vehicle looked brand new and they even detailed the inside. I couldn’t be more pleased with the quality of my repair and Service King has a repeat customer if I ever need their services again. Let’s just hope I don’t need them again.

These guys do great work. I had my car towed here from 40 miles away due to the quality of work (passing many other body shops).
They kept me informed in every step of the repair process.

This place was recommended to me by my insurance company. I had never heard of them but figured it would be good since AAA made the recommendation. I did not enjoy my experience.
1. I had a minor bit of damage to my front bumper. I scheduled an appointment to get a quote and told them I wanted them to fix it and not wait on the quote agreement.
2. When I dropped off my vehicle, I informed my service advisor, Ryan, that I had a few hail damage dings that I wanted repaired. I asked him to get me a quote and he agreed to do it.
3. I was told he would keep me updated via text messages as to the status of my vehicle every step of the way. I never received a single text message and had to call them for updates. OK, I don’t mind calling, but if you offer to text me, do it.
4. When I came to pick up my vehicle, Ryan had completely forgotten about the hail damage agreement, just like the text messages. He tries to tap dance and tells me to take it to another body shop up the road to save some money.
5. Ryan hands me an envelop with the Service King warranty and tells me there is a survey included with pre-​filled out answers to help me fill out the actual survey I will be contacted to complete. Seriously?!?
I am anxious to get the survey and won’t be back to Service King for any future needs. There are too many options out there for these guys to have such poor follow-​thru.
I’m going to give this feedback to AAA as well.

I had an unfortunate run-​in with a pole, so I had to get the front corner of my bumper repaired. My insurance company suggested that I take my vehicle in here to get it fixed. I dropped my car off Wednesday then picked it up Friday, so it was really FAST, which was great. I also like that they text you updates throughout the process.
What I didn’t like was that when I picked up it immediately had a «parking brake malfunction» message that kept popping up. I texted immediately to let them know. No reply. I called… no answer. I emailed the HQ… no response. On the following Monday, I called the direct # and was put on a lonnnng hold. So I hung up, called back and asked that they get someone to help me without putting me on another hold, which they happy obliged. I was told that I should just «take my car to a mechanic» because they didn’t fix those types of things, and that I should «contact my insurance company» to see if they would cover the cost since it must have been caused by my accident. Here’s the thing: it was NOT accident related, it was repair related. I went round and round with Service King, and the best resolution I could get was that if I could prove that they broke it,(after paying to have it diagnosed elsewhere, mind you) they would reimburse me. Well… how am I going to PROVE that the error message wasn’t popping up before I brought it in? Anyway, I ended up taking it to the dealership, and luckily no permanent damage was done and the error codes just needed clearing. It was immediately clear to the dealership that during the repair process it basically threw off the electrical sensors, thus causing the error message. I’m not sure why ServiceKing would be so dumbfounded by something that sounded so «typical,» but they definitely would not accept blame.
Luckily everything is said and done and I’m not out of pocket even MORE money. Whats odd about the whole situation (and reason I’m giving them 3 stars instead of just 1) is that they DID maintain a nice, friendly attitude throughout the process. I’ve never had anyone be more friendly while delivering bad news. And even with my (warranted) horrible attitude. All of my communication from them was extremely nice, professional and endearing, just not helpful OR effective.
I feel like my dealings with ServiceKing were good/​bad/​ugly all at once. Now that I know they didn’t actually cause additional damage, I’m not quite as unhappy with them as I was initially — I just wish they would’ve been more educated in the electrical system of my car, and that the situation would’ve been resolved by them rather then me having to go out of my way to resolve it.