Jiffy Lube

Update:
The next morning my wife tried to drive the car to town, it was making a horrible noise. After a wait of a week I was able to get a mechanic to take a look. He said Jiffy Lube had failed to tighten the belt tensioner, Oh and by the way, it was a quart low on oil!

This place was as good as it gets as far as customer service goes. I was met out front by the manager and was in and out in half an hour AND they were very busy. While I was waiting a lady started cursing someone else who seemed to be a manager about change. Let me tell ya, I’d of handled it differently but that lady wouldn’t have left as happy as she did!

I’ve come to this jiffy lube a few times and they are usually very good. But this time however was not, my advice is to make sure you ask about the prices before they work on your vehicle and ask questions!!! I thought I was getting the signature service that was 39.99 but in reality I was getting the 89.99 service they did a terrible job on the windows and the interior vacuuming was not done well at all. I sat in their lobby for 2 hours for a terrible service that in all I spent a lot for I will not be returning to use their oil service in the future the reason that I gave them 3 stars instead of 1 was because they have wonderful customer service

Service has been fine over the years that I have come here. Staff have always gone out of their way to satisfy. My only trouble has come a couple years ago when I «lost» a tire valve stem cover on each of two consecutive visits. They made good on it by giving me two on the third trip. However, neither fit properly. But the gesture was appreciated.

Seriously, perhaps the corporate headquarters came down to ensure customer service was prioritized. This was by far the best service experience at any mechanic I’ve ever been to. Every attendant handed me off to the next person as appropriate and then toured me through the small waiting area for complimentary coffee, bathroom, and TV to change at will. Each service member mentioned it too!
Then, the guy (Josh) doing my car went through everything with me and showed me prices with choices and made recommendations based on my situation without the high pressure. I felt like everyone here had literally just read the communications rule book on how to treat people.
I only went in for an evening oil change, but they topped off all my fluids and vacuumed the car for free! A service that Jiffylube provides to its customers. Although I don’t live here, I will certainly be heading back to another Jiffylube in the future, at least if they’re all like this!

The staff is very professional and I always feel confident that they did good work on my vehicle. The only complaint I have is that they try to upsell other things. I’ve told them before they started into their sales pitch that I don’t have the money for a bunch of extras, but apparently they are required to upsell anyway. I put up with it because they do a better job than other places in town and I feel I can trust them.