Matthews Auto Center

These guys could not have been nicer! The owner is probably the most honest mechanic I’ve ever met. If you live in the area, you have to take your car to them! If you’re an out of towner, hope your car trouble occurs near Matthews like ours did!

I had my 2002 Suburban serviced a couple of times prior with no problems. Then after that, each service was dismal. First, they custom bent a new cat back exhaust, which I quickly found out was shoddily installed using not hangers, but cheap weld’s binding it to the frame, rather than hangers. This set up failed within months. A close friend had the same set up installed on his hummer from the same shop. Without proper exhaust hangers, the lack of flex snapped the cheap welds in the same way. Giving them the benefit of the doubt, I had an online tire shop some drop ship 4 brand new Mickey Thompson tires to Matthews to have installed on my Suburban. At close to 400 per tire, this was a rather large investment. While the tires were being installed, I also had $ 700 worth of service work done. Imagine my surprise when, on my way home, I had a catastrophic flat tire. After close inspection, I quickly realized that the the rubber valve stem failed, that all 4 valve stems were not replaced, and were all severely dry rotted. As standard practice, tire shops always replace these as a safety precaution. When I contacted the owner, Johnny Matthews, he tersely informed me that had I had his shop order the tires, he would have replaced them. Not only that, I was on my own to replace the 20mi old tire out of pocket. Given that I was a repeat customer who had spent a ton of money at his shop, I was immediately disgusted… since he could have at least mentioned the severe dry rot on the valve stems. Needless to say, I had to purchase a new tire out of pocket. He did this out of spite for not ordering tires from him. I would NEVER recommend any service at this shop after the shoddy exhaust installation and lack of concern for my own safety by choosing to save $ 4 per tire on a valve stem which was all it took to ensure his repeat customer’s safety. Buyer beware.

I was surprised I hadn’t seen any reviews. I have been using Matthew’s for years. I drive for nearly an hour because they treat me so well They are quick, super customer friendly, and reasonable. The best reason I can give is because I TRUST them. We have all had bad dealings with car service, but I am happy I found them. My friend recommended them to me, and I highly recommend them to you!