Appliance Factory & Mattress Kingdom

‘UPDATE:
Highly disappointed to report that after approx 2 months, our concerns have NOT been resolved. ‘Received 2, silly, meaningless replies from a fictitiously named «manager» via Unilocal note (*please see below: my review contains 2 replies from «managemt», which they’ve amended multiple times & which do not even offer real names of actual managers).
Strangely, in POSITIVE reviews of this business, managers ARE identified in their posted replies, repeatedly, by full first names, when accepting credit for a positive review. They don’t merely offer a capitalized, first initial (such as Manager «A.», or «A. of Null”-as they did to my negative review/​updates, & of course, the vulgarity was removed as soon as I pointed it out. The mgr replying on behalf of this etablishment apparently then realized that the transparent, rude name they chose to use in order to reply to me was publicly viewable). ‘Interesting contrast of «managerial replies».
Regardless of the highly unprofessional choice this business made in their ‘note’/reply to my review (*aren’t they aware that a screenshot can be taken of a post, so that even if they erase their prior insults posted in reply to a customer, the post can be copied, timed, dated, & inventoried for a consumer advocacy complaint?) MOST VITAL, we are now OUT $ 550.00 ($ 400.00 for the extended warranty sold to us, which is worthless, because they refused to honor it; plus $ 150.00 for the cost of repair to a brand new machine, ‘not even 6 wks old).
This business is clearly displeased with my sharing of this awful experience. Their reply to my last update states that I was choosing to «publicly air a private matter». !? Unilocal reviews are obviously INTENDED to be public, for the very purpose of recommending a credible, great business, or, unfortunately sharing a horrible experience to warn future potential customers.
Their actions demonstrate clearly how this establishment conducts business. They decided that my review should be considered «private». I suppose now it is clear why they would have preferred that I not share this monstrosity of the experience we had.
The current response from the manager makes it appear as though this fiasco has been professionally addressed, but this is absolutely FALSE. I called several times to discuss this, & was promptly disconnected after giving my name & being identified in their computer. *I have even been harassed by «anonymous» emails on Unilocal regarding my review, from someone I have every reason to suspect is associated with this company (this ironically occurred after my Unilocal reviews were deemed legitimate & the business could not have them removed). I literally had to report the harassing emails to Unilocal administration.
‘SAVE yourself the nightmare. Do not purchase from this company, unless you want to take the risk of having a similar experience. They should be embarrassed in the way they conducted business with us. They didn’t like my negative, but 100% truthful, detailed review (including updates, which were posted in hopes that management may decide to do the right thing & rescind the original denial of our warranty, apologize for the insults, etc.).
This did NOT happen, however, so I updated this review with care, several times, not only to legitimize its’ veracity, but to give the owners/​mgrs several opportunities to honor their warranty & treat us fairly. They chose instead tactics which are far from honorable. I pray that I can do someone a favor by sharing this experience, hopefully preventing them from dealing with what we were forced to endure with this place.
‘BUYER BEWARE. Save your time, avoid pointless attempts to have the right thing done: it will NOT happen, unless perhaps you are game for small claims court, which we have yet to rule out. We are not litigious folks, but we’ll see, considering their atrocious reception of our understandable questions regarding the denial of our extended warranty on a brand new unit (*which even Dave, who sold it to us, agreed should be honored, because, «…the malfunction HAD to have been due to a manufacturing defect or error…»). Those were Dave’s very words. This is a business which will apparently go as far as possible, even changing subtle aspects of its’ actual name & rotating its’ business identity online/​in different search engines, in order to dodge multiple, negative reviews associated w/​them.
After our cash is in their pocket (*in our case, $ 550-‘nearly ½ of what the appliances themselves originally cost) this business is ‘finished’ with us. They took our payment for merchandise which malfunctioned almost immediately, causing damage to our home, then refused to honor a very expensive extended warranty. It’s a done deal: the customer has no recourse.
SAVE yourself the nightmare & go elsewhere-‘Anywhere! I promise, you will thank me for the «extended warning». ***It will end up being of MUCH more worth than their «extended warranty».

Loved working with Lucas! We did extensive research when looking for a new range. We found exactly what we were looking for at the best price. It wasn’t an easy chore shopping with our toddler, but Lucas and Doug were super patient and understanding. We will definitely be back to purchase our next appliance!

My initial experience was good, but keep reading. Dave seemed honest and answered our questions. Thought we were getting a good deal. The washing machine we bought broke the first time we used it, flooded our laundry room and ruined our floor. I expected the manager to help get things fixed right away. It took them a whole extra week to deliver another machine, BUT WAIT, it gets better. The «new machine» was beat to hell! We couldn’t accept it. I had them take everything back including the dryer because they were so unhelpful and unsympathetic, I did not want them to have any of my business. They would not refund our delivery charge, so we are out $ 75 and have a ruined floor. I will be fighting with them to replace the floor and will report them to the Better Business Bureau. Do yourself a favor. SHOP ELSEWHERE!!!

I was with my mother to shop for appliances for a new unit she had just purchased. We only wanted to look and see what was available. We were greeted by David D and with a combination of his product knowledge and professionalism, we walked out with purchasing a complete kitchen set (refrigerator, stove, microwave and a dishwasher). I would highly recommend this place to anyone looking for appliances or mattresses. Great place! Thanks David D!

After searching and searching for what I wanted in a washer and dryer my search ended here at Appliance Factory in Fort Collins! Upon entering the store I was greeted with a friendly smile and happy and friendly attitude. They were quick to ask what I was looking for and what I was comfortable spending. I love that they weren’t the typical «pushy salesman» but instead were so respectful of what I was looking for and my price range. They gave me a great range of options and were very knowledgable about all of the products. The staff went above and beyond to answer every single question I had including giving me a run down on how my machines worked as well as keeping them in top notch shape! I also purchased a service plan after they gave me a great explanation of all that it had to offer. I have definitely found my favorite place to shop for appliances for my home and will most definitely be back in the near future when our mattress needs to be replaced. I cannot say enough good things about all the guys that work here and the friendliness, courtesy, and knowledge that they bring to the store. Thank you again for a great experience!

These people are bums, BUMS! If you value your money, do not patronize this business. I bought a new washer and dryer and nearly a month later they have not arrived and now I am told I can substitute for a dented one of which they’ll take $ 50 off or I have to wait until March. MARCH! Who cares about 50 lousy bucks when spending $ 1800? Who wants to give their wife a dented dryer as a gift when they paid for a brand new one? Maybe they shouldn’t have promised delivery on 2 separate occasions only to never follow through. Maybe they shouldn’t sell appliances because they are incompetent and obviously unqualified. Don’t bother complaining to a manager or even trying to contact a regional manager, you will get nowhere. Also, the so-​called «President’s Hotline» is a waste of time as well. Bottom line, these bums will tell you whatever you want to hear to make a sale, and then be finished with you. Spend your money elsewhere, do not support these bums. BUMS!
UPDATE: The manager replied on this site. It is interesting to note that he doesn’t even know what I bought, as the products were Samsung, not Whirlpool. He mentions offering me other options, but my only options offered were a refund or used/​dented equipment with a $ 50 discount. These are not solutions that are acceptable. He mentions a back order issue. When I purchased from this local business they matched a price I found at Home Depot. The salesman assured me I would have my appliances within 2 weeks, he was very clear. It wasn’t until after the two weeks were up that I found out it would be March. As is evidenced by the reply on this site from the manager, these people will say anything, truth be damned. A refund is no good to me, as my purchase was on Black Friday and the items now are priced several hundred dollars more everywhere.
UPDATE 2: The manager edited his initial response to change Whirlpool to Samsung in response to my first update. He also changed other claims he made in the response about timing for the delivery. LET IT BE KNOWN that I was assured delivery within 2 weeks. As I claimed above, this company will say whatever it takes but will not actually do whatever it takes. It is also interesting to note that their response to this review was much speedier than any response I have received personally. If they put the same amount of effort into servicing clients as they do in bending the truth they might actually have satisfied customers.