Mercedes-Benz of Ft. Lauderdale

These people lied to me over and over. Don’t believe anything that they are saying. Autonation certified is not Mercedes certified but they blur the lines and then you realize later that you don’t have the CPO year of warranty that the Mercedes CPO cars come with. Of coarse, I asked them if the car had the CPO year. The finance people told me, ‘YES’, over and over. That was until I got home and that year was not in the paperwork. They lie over and over. If you call them on it, they will say that they have to look it up, and you will never get another phone call. Tell them to put everything in writing and that you are not going to believe a thing they say unless it is in writing on the contract.

Aaron Wallach was wonderful to deal with. He was very honest and kept me updated everyday with all the transactions involved. Never purchase a vehicle out of state before so I was a bit nervous. Car arrived from Florida on Tuesday just as described. Awesome customer service.
I highly recommend MB of Ft. Lauderdale if you decide to purchase a vehicle. Highly recommend!

great customer service, got a flat on I-​95 near boca last week, I called since I was riding back to ft Lauderdale, spoke to Venessa told her I was driving on a donut tire, she said she would call me within 10 minutes if they had a tire in stock, or how quickly they could get me one that was two weeks ago, still waiting for a call back, my 4^th new car I have bought in years dealing with ft Lauderdale Mercedes, service gets worse and worse

Very professional and very courteous. Brought my car in for an issue, they found the problem and ordered the parts. Once parts arrived they called me to schedule the repair.
My service advisor, Mike, was very nice and «on the ball». He kept informing me as to the progress.
I highly recommend MB of Ft. Lauderdale to any Mercedes owner in need of service.

I got a slow leak in my rear tire. I have the tire and wheel warranty (a great product) so I called Jay Gelfand my service advisor and brought my E-​350 in to get the tire replaced. It was also time to get regular service. I asked told Jay if they had a loaner I’d just leave it and get it all done at the same time. They didn’t so I decided just to get the tire replaced and make an appointment to get the service done another day. Jay came back while I was waiting and told me that if I had a little more time they could perform the regular service while I waited. Since it was late in the day, and it would save me a trip back I said OK. I had already pre-​paid for this service when I purchased the car, but always assume that there will be additional charges. Not so! When I picked up the car, my 40K service was done, pre-​paid. My tire was replaced, under warranty and there were no additional charges. All done in 2 hours with no appointment. Very happy with Jay and Mercedes Benz of Fort Lauderdale Service and Sales (Matt Gilll was my sales person and he has been helpful even after the transaction.)

DO NOT BUY A CAR FROM HERE!
I recently bought a 2014 Jeep Grand Cherokee SRT from Aaron here and have had troubles since day one. The worst being the truck had 6 broken pistons and one bad cylinder. After numerous calls to Aaron with no prevail I had to send AutoNation an email regarding my troubles.
The next day Shaun (manager) had called me back. We discussed the issues and he told me to take it to the dealer and have them cover it, even though it had a supercharger installed in it (bought it like that)
Dealer basically laughed and said no way.
Shaun did talk to my mechanic in which he also notified Shaun that the truck had been like this for some time now (have pictures to prove) .
Now Shaun will not return any of my phone calls and I’m out $ 8,000 so far and still not completed yet.
The truck has 15,000 miles on it and I put on 250 of that
The people here are a sham and I will never use them again
Rich D
Minnesota

Be wary of the bait and switch here. We ordered a vehicle, and waited months for it to be delivered. Finally, when it came, they sent us the invoice and pricing documents and added ten thousand dollars — obviously, they had received a better offer, and decided to not sell it to us. Either way, they are dishonest in this regard (in my opinion) and can’t be trusted to live up to their original deals. You have been warned…
PS I spoke to the General Manager and was told it was a «mistake» and they couldn’t (wouldn’t) honor the deal.

I have always wanted a Mercedes. I just leased a 2016 mecedes c300 while the car is amazing nicest 300 on the road my experience buying it was mediocre at best. I have a 810 credit score and had 10,000 cash u would think I’d have a great experience but from calling ahead of time to closing the deal there was very upsetting treatment and they could careless if you buy a car or not you are very unimportant it is all about what’s best for them if I hadn’t always wanted a Mercedes I would go back to Toyota where they care about you.

My wife had a service appointment today for the 40,000 miles service. She arrived promptly and gave the keys to the valet. This afternoon when picking up the car she was given the wrong car back. She then realized the valet attached cars keys to the wrong cars and our was not given the service requested. By the way, she had already paid for the service the $ 986.21.
When she told that to the service advisor, they gave no apology whatsoever. She even was denied access to the service manager. All the advisor said was «why are you upset, we will do the service and pick the car up tomorrow». No consideration for time lost and aggravation… Luxury service? C’mon… that stopped many years ago.

Thank you Audrey Wongchinsri at Mercedes of Fort Lauderdale.
You made buying a new car a very pleasant experience. You are knowledgeable and professional yet so personable. I also appreciated how sweet you were with my daughter. Thanks again and I am so so happy with my new car!!!
Thank you also to Kevin Cayard in finance and the rest of the team at Mercedes of Fort Lauderdale.

I purchased a vehicle from this dealership with Brian Shea and the service turned 180 once I signed the paperwork and paid off the car. I live in Georgia and the dealership informed me that if I live out of state I would have to let them handle the registration, tag, and title. And this is where the frustration and extreme inconvenience came.
They (MB of Ft. Lauderdale, AutoNation) collected «all» information by the time I purchased the vehicle and told me that registration, tag, and title would have to be handled through a partner agency located in Georgia for out of state vehicles. They also told me that the process will not take longer than one month. That being told I thought it would be okay to let them handle the paperwork and be receiving everything by the end of that one month period. So I received a temporary tag valid for one month and hoped for peace of mind, but that is not the case.
When there were only two weeks left on my temporary tag there were no updates from MBFL or Brian about my registration. I contacted Brian and the dealership and usually the line is transferred to their voicemails. I leave detailed messages about the situation and callback number but I don’t receive callbacks until I call them over and over again. There were multiple times when I had to call over 10 times in a row so eventually the reception operator even recognizes my voice when I call.
When there were 3 days left on my first temporary tag, I perhaps made another 10 phone calls to the dealership and that’s when I eventually spoke to the store manager, Jack, who was really nice and promised me a second temporary tag overnighted to me.
Recap: by the time I received my second temporary tag, I made over 20 phone calls, texted Brian multiple times across a two week period, and wasted maybe 10 hours on just getting the temporary tag.
And what it turns out is that they «did not collect my insurance» although I did provide proof of insurance by the time I purchased the vehicle. They told me when I purchased the car that I cannot drive out without showing us the proof of insurance. What was also missing was my GA driver’s license and emission test, both of which I mentioned at the time of purchase but was told are not required.
I received the above information about missing documents towards the end of my first 30 days.
What is next?
Repeated the above calling and texting to eventually receive my official tag one day away from my second temporary tag will expire. So it basically took MBFL 60 days, 20 or so phone calls, numerous text messages, 20 or so hours, and lots of concerns and worries on the customer side to get one out of state registration done.
Well not done right.
I received a penalty from the Georgia DMV because of the delay in registration.
I will update later regarding how they are going to handle the penalty from the DMV due to their fault.
*** UPDATE June 15, 2016 ***
After about a week the registration lady called me and informed me that the penalty I was charged for was «only $ 10.00» whereas on the registration paper that she Emailed and sent to me said it was «$ 62.13» and «$ 10.00» for both title late fee and title ad valorem penalty (Georgia tax).
*** UPDATE June 21, 2016 ***
A week has passed and no one has followed up on the penalties. This is a pretty typical way of communication at this dealership. No responses unless you reach out to them 10 to 20 times a day until you start to hate yourself.
Please see newly uploaded pictures for details
*** More details will be uploaded as it develops ***
NOTE: All pictures are uploaded for other potential buyers to watch out for.

Go see Stephen Joyner here. Great guy! He made my buying experience laid back and simple.

We stopped by this dealership yesterday after a horrendous experience at another dealership. We had spent several very discouraging days trying to make a deal at Pompano MB, however walked into this Ft. Lauderdale MB dealership and made the deal within an hour. Great price, great car! We dealt with Sam Edelsberg, who not only is a knowledgeable salesman, but really made you feel like a valued customer. We didn’t have to go back and forth between salesman and sales manager to get the deal done. Sam presented everything and we drove away in two hours. We are looking to buy an additional Mercedes, and we’ll definitely go back to Sam. Very enjoyable buying experience!

Free car wash is m-​f 9 – 2. I went in a few weeks ago around 10. «Car wash is closed today. Machine is broke.» Went in last week about the same time. «Car wash is closed today.»
I got smart. Next time I called first. «Yes, the car wash is open today.» I drove down. «Car wash is closed all week. We have a backlog of service vehicles.» «But I called first!» «Who did you speak to?» «Haven’t a clue. Didn’t know I would need that
And even if I knew, would that get my car washed?» «No». «Thanks, see ya!»
Why did I give them 3 stars you say? Because when it works, service there is pretty good.
I’m very patient and understanding. Ask any of my friends. Wait! No, don’t do that…

One of the rear shocks on my 2012 C250 was bad and needed replacement. The car was being a CPO still under warranty. When I took it to MB of FLL they claimed that was a wear and tear item therefore not covered under CPO or extended warranty (have both). I have had the car for less than a year. I received a quote from MB FLL for over $ 1000.00 just to replace one shock. Did some research on the internet and found out cost and labor, I could have both replaced for under that. Sent to a local repair facility and got both replaced.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasn’t too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10÷24÷15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their «ELITE» service. I figured there wasn’t anything I can do but to wait the 3 weeks. «I CALLED THEM BACK» AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isn’t their job to repair cars all day, specifically Mercedes Benz?
A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I can’t remember all the excuses they gave me). I AM BEYOND FRUSTRATED at this point because I am paying $ 1800/​mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, «it is going to be another 2 weeks». It has now been 2.5 months and my car is still not done. The 2^nd to last time they called they even insulted me with hopefully by next year. Of course I wasn’t too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?
Fast forward — It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $ 110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a Joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service you’re given. Save yourself headache and time and opt for better luxury cars out there.

I walked around this dealership for a good hour and not one person acknowledged me. They were not very busy either. The staff saw me looking around and chose to ignore me; I even walked into the showroom and looked at every single car to see if someone would talk to me. Apparently wearing yoga pants and a sweatshirt means I’m not a serious buyer. I will take my business to another Mercedes dealership that will actually talk to me. Don’t judge a book by its cover next time.

This 5 star rating is for GEORGE my service adviser.
A few days ago the «Replace battery indicator» for the keys came on… As I was going to be driving by the dealership anyway I thought I’d just ask GEORGE what was involved in changing the batteries… NO PROBLEM 10 minutes, batteries replaced, and I’m on my way.
Oh, and he «synced» my new phone at the same time.
KUDOS for GEORGE, that is service.

Car Wash Review–
If you want to offer free car washes to customers that purchase your brand then make it worth my time to actually come here for the wash.
Every time I come here between the hours of 8am-​2pm Monday-​Friday (the only time you can get your wash) the cleaning is almost worthless. Yes, the exterior gets a rinse and dry but anything extra seems to be out of the norm for them. The interior of the car gets a half vacuum job that would seem unacceptable to most! With the seats never clean, the dash, windows, mirrors, truck; this seems like a joke of a car wash service.
Customer service matches the wash with unpleasant workers checking your car in, then coming to get you from the waiting room. Less than 5 words are exchanged throughout each visit; which is fine but attitude is unnecessary. Also, if you have a question about what the wash might entail or concerns then expect a blank look back at you.
The waiting room is nice with a six in one coffee maker, bottled water, and cookies! TV and Magazines are also available for entertainment!
Maybe if I had not been to Coconut Creek Mercedes for a car wash and experienced such a better wash then this would not be such an issue for me. They work on a conveyer belt here, in turn making it a quickie wash, if I return!
I recommend CACTUS CAR WASH!
Trust me your car will actually get clean and your time is not wasted!

While initially having a very poor experience and service on a vehicle I purchased 2 years ago, the general manager really stepped up to the plate and did his best to rectify the previous problems I had with this dealership.
He connected me to an outstanding salesman, Peter McInnis. Peter went above and beyond accomodating me in what I needed in a new vehicle and to make sure that I was comfortable and satisfied this time around making another purchase. He made me feel at ease and is very knowledgeable on the Mercedes product.
If you go to purchase a car here, please ask for Peter McInnis, he represents the high standards and ethics that Mercedes Benz has built their reputation on.
Thank you Peter, you renewed my faith in this dealership!